Settings and activity

10 results found

1. Live Transcription on RingCX

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   1 comment  ·  RingCX » AI agent & supervisor assist  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminAlexey (VP, Product Management - Applications, RingCentral) responded

   Live Transcription is available for agents via Agent Assist feature. See https://support.ringcentral.com/article-v2/configuring-agent-assist-for-ringcx.html?brand=RingCentral&product=RingCX&language=en_US

   Sheila supported this idea  ·  Dec 11, 2025

2. Screen Calling for Outbound Dialer

   8 votes

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   New  ·  0 comments  ·  RingCX » Automated outbound dialing, campaign & lead mngmt  ·  Delete…  ·  Admin →
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   Sheila supported this idea  ·  Oct 9, 2025

3. Live Chat with Switch Video Enable - Analytics Recordings

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   New  ·  0 comments  ·  RingCX » Call & screen recording  ·  Delete…  ·  Admin →
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   Sheila supported this idea  ·  Jun 6, 2025

4. Portuguese Language on RingSense for RingCx

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   New  ·  2 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE for RingCX  ·  Delete…  ·  Admin →
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   Sheila shared this idea  ·  May 2, 2025

5. Receive call queue SMS notification on Ring Central phone numbers

   12 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Sheila supported this idea  ·  Mar 24, 2025

6. outage communication

   5 votes

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   New  ·  2 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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   An error occurred while saving the comment
   Sheila commented  ·  Feb 25, 2025  ·  Edit…  ·  Delete…

   Please send updates/notification during system outage - sending on behalf of my customer. Thank you!

   Save Submitting...
   Sheila supported this idea  ·  Feb 25, 2025

7. Sound Alert to Notify Agents in Engage Voice when their Status is in RNA

   10 votes

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   Implemented  ·  2 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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   Sheila supported this idea  ·  Dec 27, 2024

8. Download team messaging

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   1 comment  ·  Phone & Messaging » Team Messaging  ·  Delete…  ·  Admin →
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   Sheila shared this idea  ·  May 31, 2024

9. Add Dinosaur Emojis to RingCentral Chat

   169 votes

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   5 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminJessica H. (Admin, RingCentral) responded

   Now live as of 1/23/24! Please ensure you are on the latest version of the app. Extended Emoji Library coming January 2024!
   Sheila supported this idea  ·  May 31, 2024

10. Update the article about "Log Out of RingCentral Phone for Desktop"

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    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Sheila shared this idea  ·  May 29, 2023