Option to customize timeout duration on IVR and Call Queue
Feature Request:
Ability to customize the timeout duration for user input when entering an extension number while a prompt is playing or when a call is ringing a queue or IVR.
Description:
Currently, the system enforces a fixed timeout for detecting user input when callers attempt to dial an extension during greetings, IVR prompts, or while waiting in a call queue. This can result in invalid entry errors if the input is entered too quickly or too slowly.
Requested Enhancement:
Provide administrators with the ability to configure or extend the timeout duration for user input, allowing more flexibility in how long the system waits for entries during:
Auto Attendant prompts
Call queue greetings and wait times
Directory or extension dialing
Business Impact:
This enhancement would improve caller experience by reducing input errors, especially for users dialing from mobile devices or external networks where timing may vary. It also supports more seamless navigation when using dial-by-extension during active prompts or queue handling.
Sheila
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