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Settings and activity

40 results found

  1. To be able to add an external number in the call queue

    6 votes

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    New  ·  1 comment  ·  Phone & Messaging » Call Queues  ·  Admin →
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    Ben supported this idea  · 

  2. Streaming Music / Message on Hold

    83 votes

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    Under Review  ·  17 comments  ·  Phone & Messaging » General Phone  ·  Admin →
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  3. Site specific directory, Hide the company directory from specific users only

    97 votes

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    7 comments  ·  Phone & Messaging » Application  ·  Admin →
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  4. When cold transferring the call to Call Queue, show caller ID of original caller, not person who forwarded the call

    32 votes

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    New  ·  2 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
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  5. Audit Trail Enhancements

    265 votes

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    68 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Under Review  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

    As there are so many great ideas and suggestions for Audit Trail enhancements, we've merged them into one record to better track these feature requests. Your individual idea has not been lost, and our development team knows how important this part of the system is for everyone! We'll provide more updates when available. Thank you!


    In the meantime, please continue to leave comments on your ideal audit trail enhancement and use cases.

    Ben supported this idea  · 

  6. Support for SSO across multiple Entra ID tenants.

    106 votes

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    New  ·  9 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  7. Incoming Call Announcement - Press 1 - Disable for Queues

    57 votes

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    Under Review  ·  10 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Ben supported this idea  · 

  8. Performance Report - Calls KPI by site

    1 vote

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    New  ·  0 comments  ·  Analytics & Reporting » Other  ·  Admin →
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    Ben shared this idea  · 

  9. Missed calls to queue showing up as "Answered Elsewhere"

    47 votes

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    Under Review  ·  9 comments  ·  Analytics & Reporting » Alerts  ·  Admin →
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  10. Abandoned Call Tracking Feature

    50 votes

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    5 comments  ·  Analytics & Reporting » Live Reports  ·  Admin →
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  11. Need option to schedule reports in Business Analytics with PDF

    77 votes

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    Under Review  ·  3 comments  ·  Analytics & Reporting » Other  ·  Admin →
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  12. Ability to generate report that tracks an agents status throughout the day, like when they're available/not available/ on DND etc

    650 votes

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    Future Consideration  ·  103 comments  ·  Analytics & Reporting » Other  ·  Admin →
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  13. Inbound calls that go to a Group shouldn't count as as multiple calls.

    3 votes

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    New  ·  0 comments  ·  Analytics & Reporting » Accessibility  ·  Admin →
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  14. Filter Users By Site in Analytics Performance Report

    5 votes

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    New  ·  1 comment  ·  Analytics & Reporting » Live Reports  ·  Admin →
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  15. Performance report align with user call logs

    91 votes

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    New  ·  10 comments  ·  Analytics & Reporting » Adoption & Usage  ·  Admin →
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  16. Have a report which shows all uses who have a divert on their phone

    33 votes

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    New  ·  0 comments  ·  Analytics & Reporting » Other  ·  Admin →
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  17. Call should not be detected as missed if it was answered elsewhere

    61 votes

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    New  ·  3 comments  ·  Analytics & Reporting » Live Reports  ·  Admin →
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  18. Ability to see Forwarded Calls in Performance Reports

    12 votes

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    New  ·  0 comments  ·  Analytics & Reporting » Other  ·  Admin →
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  19. Custom Role - Phone Number Breakout

    10 votes

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    New  ·  1 comment  ·  Analytics & Reporting » Accessibility  ·  Admin →
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  20. Report that will show which prompt is selected from the IVR

    11 votes

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    New  ·  0 comments  ·  Analytics & Reporting » Accessibility  ·  Admin →
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