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← RingCentral Ideas

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11 results found

  1. presence keys template for Polycom phones

    34 votes

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    Under Review  ·  12 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Jason commented  · 

    Definitely needed, since the phones are offered/sold by RingCentral.

    Jason supported this idea  · 

  2. Call Queue - Disable Email Notification when User is Added to a queue

    21 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Jason supported this idea  · 

  3. Allow call queue managers to modify managers in the queue

    5 votes

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    New  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
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  4. Corporate Directory - External contacts

    21 votes

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    Under Review  ·  2 comments  ·  Phone & Messaging » Hardware  ·  Admin →
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  5. Ability to generate report that tracks an agents status throughout the day, like when they're available/not available/ on DND etc

    685 votes

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    Future Consideration  ·  106 comments  ·  Analytics & Reporting » Other  ·  Admin →
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    Jason supported this idea  · 

  6. Allow disabling "Accept Queue Calls" under roles for extensions assigned to queues

    186 votes

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    12 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
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  7. Disable/Enable 2 Factor Authentication on certain users

    24 votes

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    Under Review  ·  2 comments  ·  RingCentral Contact Center » Other  ·  Admin →
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  8. Ability to assign Custom Fax Cover Page to all Users with Extensions (Company )

    343 votes

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    Planned  ·  105 comments  ·  Phone & Messaging » Fax  ·  Admin →
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  9. Add Call Monitoring, whisper, Barge into the Ring Central App

    5 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
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  10. Receiving a que call while on a regular call.

    6 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Call Queues  ·  Admin →
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  11. RingCentral Admin Portal -- Phones & Devices User Phones --> Don't show RC APP status

    32 votes

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    Under Review  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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