Settings and activity
32 results found
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179 votes
Hi all, there's a DND Sync on hardphone toggle that may need to be enabled for your account if presence sync is not working as expected. Please contact support for assistance in getting this enabled on your account!
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231 votes
The Position in Queue, Estimated Wait Time, and Callback features are now available — helping reduce missed calls and improving customer experience by allowing callers to press 1 for a callback while keeping their place in line. 🙌
This feature is enabled for Ultra and Ultimate packages across all RC and Partner brands.
Learn more here:
Managing greetings, wait messages, and music settings for call queues.
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189 votesSeptember 2023 UpdateThank you for your responses and feedback everyone! Product has completed their research into this possibility and have confirmed that at this time, the feature is not on any upcoming roadmaps. With this update, the status for the idea has been changed to Future Consideration. Hello everyone, Thank you for your interest in this idea. As our product managers are researching this feature, they'd like to know if you want this to be for Direct Messages and Teams, or just Direct Messages? Please leave your feedback and use case via comment. Thanks all!
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45 votes
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26 votes
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41 votesImplemented · 1 comment · Developer Platform, APIs, & Integrations » Integrations: Salesforce · Admin →
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14 votes
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33 votes
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328 votes
SMS Adoption and Usage analytics are now available in Adoption and Usage portal as a new tab since May 2026.
SMS in Business Analytics with more advanced KPIs is coming by end of Q3, 2026
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10 votes
Participants can join RCV meetings from Chrome on Android and Safari on iOS
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438 votes
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165 votesMeeting participants can choose from 25 premium virtual backgrounds across five themes — Minimal, Modern Office, Nature, Cozy, and Futuristic — in the RingCentral app on desktop and mobile. A customer-facing article for the refreshed set is in progress.
