Settings and activity

255 results found

1. Have the option to switch access for Analytics reports for call queue managers and normal members

   13 votes

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   1 comment  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Marie Apodaca supported this idea  ·  Apr 26, 2024

2. Reports to be edited by others

   23 votes

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   Under Review  ·  1 comment  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Marie Apodaca supported this idea  ·  Apr 23, 2024

3. Support for SSO across multiple Entra ID tenants.

   144 votes

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   Under Review  ·  14 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Marie Apodaca supported this idea  ·  Apr 18, 2024

4. License Limit

   12 votes

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   0 comments  ·  Analytics & Reporting » Live Reports  ·  Delete…  ·  Admin →
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   Marie Apodaca supported this idea  ·  Mar 29, 2024

5. Disable GIF in SMS for RC mobile app

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   7 votes

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   0 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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   Marie Apodaca supported this idea  ·  Mar 20, 2024

6. Performance Reports - additional filter for office hours

   30 votes

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   Under Review  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Marie Apodaca supported this idea  ·  Mar 5, 2024

7. Centralized management of device upgrades/firmware

   7 votes

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   Under Review  ·  1 comment  ·  Phone & Messaging » Hardware  ·  Delete…  ·  Admin →
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   Marie Apodaca supported this idea  ·  Mar 5, 2024

8. Add AWAY Option for chat

   42 votes

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   Under Review  ·  2 comments  ·  Phone & Messaging » HUD & Presence  ·  Delete…  ·  Admin →
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   Marie Apodaca supported this idea  ·  Mar 4, 2024

9. Give admins not just the system mailbox the ability to delete disabled users in service web that were deleted in active directory

   11 votes

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   Under Review  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Other  ·  Delete…  ·  Admin →
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   Marie Apodaca supported this idea  ·  Mar 4, 2024

10. Archiver Disconnect Notifications

    30 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Marie Apodaca shared this idea  ·  Sep 1, 2022

11. OSH Option to only allow 1 live contact method at a time

    23 votes

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    Under Review  ·  0 comments  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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12. Sort call queue members by name

    13 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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13. Relocate the chat icon or save button - mobile device

    12 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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14. Messaging data export in a more legible format

    32 votes

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    Under Review  ·  5 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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15. Ring Central Video is too Resource Intensive

    54 votes

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    1 comment  ·  Events & Video » Video Meetings (RCV)  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminHarish Narayan (Senior Product Manager, RingCentral) responded

    Customers see meaningfully lower CPU and memory usage in video meetings on the RingCentral desktop app (using new desktop meetings experience), which replaced the Legacy meetings

    Additionally, for customers on older computers, we’ll be introducing a performance optimization mode in July 2026 to help provide a smoother experience. More details will follow soon.

    
    

16. Allow automatic delivery of emails when Dynamic Delivery is Enabled

    12 votes

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    0 comments  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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17. Ability to display more than three parked calls in the RingCentral App

    10 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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18. Answer call through customized keyboard hotkey on Ring Central App that will work on multi layered app

    26 votes

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    0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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19. Contact Center Agent Calls Ringing Cell Phone App

    52 votes

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    0 comments  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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20. Admin level ability to backup all items for users in Archiver, including Chats

    3 votes

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    0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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