Settings and activity

19 results found

1. Ability to Download Qos Reports

   92 votes

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   Future Consideration  ·  5 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Aissa Djoubar supported this idea  ·  Oct 16, 2025

2. calls whatsapp using Cloud API

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   23 votes

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   New  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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   Aissa Djoubar supported this idea  ·  Oct 3, 2025

3. Optimise "Route to Last Agent" (LCA) for Reduced Wait Times

   7 votes

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   New  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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   Aissa Djoubar supported this idea  ·  Jul 30, 2025

4. RingCX Voice Agent - Enhanced Call History: Visual Differentiation and Filtering Options

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   43 votes

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   Future Consideration  ·  1 comment  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Aissa Djoubar supported this idea  ·  Apr 10, 2025

5. hashtag # in RCX (IVRs and queue events)

   45 votes

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   New  ·  3 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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   Aissa Djoubar supported this idea  ·  Apr 1, 2025

6. RingCX Digital Message Notification Improvements

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   45 votes

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   Future Consideration  ·  0 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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   Aissa Djoubar supported this idea  ·  Mar 19, 2025

7. Unify RingCX Digital Interaction Options To Simplify Agent and Supervisor Workflow.

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   68 votes

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   4 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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   Planned  ·  AdminKirill.V Valov (Group Product Manager, RingCentral) responded

   In design

   Aissa Djoubar supported this idea  ·  Mar 19, 2025

8. Separate Off Hook mode/ permanent connection management options for inbound and dialer-campaigns calling

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   30 votes

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   Under Review  ·  1 comment  ·  RingCX » Other  ·  Delete…  ·  Admin →
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   Aissa Djoubar supported this idea  ·  Mar 18, 2025

9. Rooms Connector: Report on use and alert when all concurrent licenses are in-use

   20 votes

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   Under Review  ·  1 comment  ·  Events & Video » Rooms  ·  Delete…  ·  Admin →
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   Aissa Djoubar supported this idea  ·  Mar 5, 2025

10. Audit Trail Enhancements

    280 votes

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    73 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Under Review  ·  AdminJessica H. (Admin, RingCentral) responded

    As there are so many great ideas and suggestions for Audit Trail enhancements, we've merged them into one record to better track these feature requests. Your individual idea has not been lost, and our development team knows how important this part of the system is for everyone! We'll provide more updates when available. Thank you!

    In the meantime, please continue to leave comments on your ideal audit trail enhancement and use cases.

    Aissa Djoubar supported this idea  ·  Nov 18, 2024

11. Measurement of the MOS to be deferred to the dropped agent

    1 vote

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    New  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Other  ·  Edit…  ·  Delete…  ·  Admin →
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    Aissa Djoubar shared this idea  ·  Sep 16, 2024

12. Persist - Add support for Germany

    17 votes

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    New  ·  3 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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    Aissa Djoubar supported this idea  ·  Jul 11, 2024

13. dashboards data refresh time

    68 votes

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    Planned  ·  5 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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    Aissa Djoubar supported this idea  ·  Jul 9, 2024

14. Percent calculation with filters - Business Analytics

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    23 votes

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    New  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Aissa Djoubar supported this idea  ·  Jul 8, 2024

15. Analytics - ability to add calls routed to message only extension or announcement only extension.

    38 votes

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    Under Review  ·  5 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Aissa Djoubar supported this idea  ·  Jul 5, 2024

16. Presence sync bidirectional visual delay

    34 votes

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    New  ·  1 comment  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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    Aissa Djoubar supported this idea  ·  Jul 2, 2024

17. Call Queue custom role

    20 votes

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    Future Consideration  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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18. RingCentral native attendant

    17 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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19. Table on the performance reports should be filtered when selecting site

    8 votes

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    Implemented  ·  0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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