Settings and activity

17 results found

1. Shared SMS were multiple users can receive and send SMS on specific number

   553 votes

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   105 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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   Planned  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

   Update March 2024: This feature has been delayed. Current estimated timeline is Q4 2024. 

   
   

   Planned for Q2 2024.

2. Ability to reply to the New Text Message Notification

   10 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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3. Group text for incoming SMS to main number

   30 votes

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   Under Review  ·  4 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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4. Need Reports Greater than 6 months, Need one year

   39 votes

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   Planned  ·  5 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   An error occurred while saving the comment
   Odell commented  ·  Mar 7, 2023  ·  Edit…  ·  Delete…

   We are a corporate travel agency that needs to provide annual KPI reporting to our corporate clients. It's a HUGE letdown to see the data gets purged after 6 months. This definitely needs to be increased to at least 24 months.

   Save Submitting...

5. Report on users time in queue

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   Under Review  ·  1 comment  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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6. Report to see when someone is logging in/out of the call queue

   6 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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7. Dynamic Call Queue Membership

   3 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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8. Mute incoming call notifications while currently on a call

   529 votes

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   36 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

   This is now live! Check it out in app under Notifications and Audio

9. Could the "accept queue call" status be visible on all pages of the RC app or permanent visible

   55 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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10. Live Reports

    3 votes

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    Future Consideration  ·  0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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11. RingCentral Billing/Cost Analysis, Budgets & Alerts

    4 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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12. Link to share live reports

    5 votes

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    Under Review  ·  1 comment  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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13. Live Reports : Need to widget to reflect multiple queues

    3 votes

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    Under Review  ·  0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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14. Live Reporting : Dashboards need to have more than one editor

    4 votes

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    Under Review  ·  0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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15. Ability to generate report that tracks an agents status throughout the day, like when they're available/not available/ on DND etc

    450 votes

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    Future Consideration  ·  62 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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16. why isnt there any reports to show the length of time when people are unavailable

    22 votes

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    Future Consideration  ·  2 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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17. Adjust how missed calls are categorized for group calls

    468 votes

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    57 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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    Planned  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

    Update January 2024: This is now panned for Q2 2024

    
    

    Good news! We're planning to implement support for SIP cancel cause=200 "call answered elsewhere" for simultaneous ringing calls. Implementation of this SIP standard will prevent misleading missed call notifications from being reported when the simultaneous ringing call is answered by someone in the group. The feature is planned, but may not get delivered until Q1 2024. We will keep this post updated when we have a more specific date!