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Dynamic Call Queue Membership

Would like to be able to have call queues add/remove members based on dynamic rules. For example, if we have a call queue for our Recruiters, it'd be great to be able to have a rule with conditions such as: Account Enabled = trueDepartment = RecruitingTitle in "Recruiter 1","Recruiter 2"Title not in "Recruiting Manager"

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Chris shared this idea  ·   ·  Report…  ·  Admin →
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  • Keith commented  ·   ·  Report

    This is a must have for us.

    We regularly have 2-3 different employees backing up our primary receptionist when she is out for the day, out to lunch, etc.

    Using custom rules on the call queue to dynamically change primary members of the queue would be a FAR more elegant solution than what we have to do now.