← RingCentral Ideas

Settings and activity

21 results found

  1. Missed calls to queue showing up as "Answered Elsewhere"

    43 votes
    Under Review  ·  8 comments  ·  Analytics & Reporting » Alerts  ·  Admin →
    How important is this to you?
    Odell supported this idea  · 

  2. Individual Call Lifecycle

    16 votes
    New  ·  1 comment  ·  Analytics & Reporting » Adoption & Usage  ·  Admin →
    How important is this to you?
    Odell supported this idea  · 

  3. I would like to be able to see the total time a user is toggled on to accept calls

    61 votes
    3 comments  ·  Analytics & Reporting » Live Reports  ·  Admin →
    How important is this to you?
    Odell supported this idea  · 

  4. Performance report align with user call logs

    70 votes
    New  ·  8 comments  ·  Analytics & Reporting » Adoption & Usage  ·  Admin →
    How important is this to you?
    Odell supported this idea  · 

  5. Shared SMS were multiple users can receive and send SMS on specific number

    766 votes
    161 comments  ·  Phone & Messaging » SMS/Text  ·  Admin →
    How important is this to you?

  6. Ability to reply to the New Text Message Notification

    10 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Admin →
    How important is this to you?

  7. Group text for incoming SMS to main number

    44 votes
    Under Review  ·  6 comments  ·  Phone & Messaging » SMS/Text  ·  Admin →
    How important is this to you?

  8. Need Reports Greater than 6 months, Need one year

    47 votes
    Planned  ·  5 comments  ·  Analytics & Reporting » Other  ·  Admin →
    How important is this to you?
    An error occurred while saving the comment
    Odell commented  · 

    We are a corporate travel agency that needs to provide annual KPI reporting to our corporate clients. It's a HUGE letdown to see the data gets purged after 6 months. This definitely needs to be increased to at least 24 months.

  9. Report on users time in queue

    12 votes
    Under Review  ·  1 comment  ·  Analytics & Reporting » Other  ·  Admin →
    How important is this to you?

  10. Report to see when someone is logging in/out of the call queue

    7 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
    How important is this to you?

  11. Dynamic Call Queue Membership

    4 votes
    Under Review  ·  1 comment  ·  Phone & Messaging » Call Queues  ·  Admin →
    How important is this to you?

  12. Mute incoming call notifications while currently on a call

    567 votes
    46 comments  ·  Phone & Messaging » Other  ·  Admin →
    How important is this to you?

  13. Could the "accept queue call" status be visible on all pages of the RC app or permanent visible

    56 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
    How important is this to you?

  14. Live Reports

    3 votes
    Future Consideration  ·  0 comments  ·  Analytics & Reporting » Other  ·  Admin →
    How important is this to you?

  15. RingCentral Billing/Cost Analysis, Budgets & Alerts

    4 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?

  16. Link to share live reports

    6 votes
    Under Review  ·  2 comments  ·  Analytics & Reporting » Other  ·  Admin →
    How important is this to you?

  17. Live Reports : Need to widget to reflect multiple queues

    3 votes
    Under Review  ·  0 comments  ·  Analytics & Reporting » Other  ·  Admin →
    How important is this to you?

  18. Live Reporting : Dashboards need to have more than one editor

    5 votes
    Under Review  ·  0 comments  ·  Analytics & Reporting » Other  ·  Admin →
    How important is this to you?

  19. Ability to generate report that tracks an agents status throughout the day, like when they're available/not available/ on DND etc

    584 votes
    Future Consideration  ·  90 comments  ·  Analytics & Reporting » Other  ·  Admin →
    How important is this to you?
    Odell supported this idea  · 

  20. why isnt there any reports to show the length of time when people are unavailable

    23 votes
    Future Consideration  ·  2 comments  ·  Analytics & Reporting » Other  ·  Admin →
    How important is this to you?
← Previous 1