Settings and activity

21 results found

1. Missed calls to queue showing up as "Answered Elsewhere"

   33 votes

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   Under Review  ·  8 comments  ·  Analytics & Reporting » Alerts  ·  Delete…  ·  Admin →
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   Odell supported this idea  ·  Dec 10, 2024

2. Individual Call Lifecycle

   9 votes

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   New  ·  1 comment  ·  Analytics & Reporting » Adoption & Usage  ·  Delete…  ·  Admin →
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   Odell supported this idea  ·  Dec 10, 2024

3. I would like to be able to see the total time a user is toggled on to accept calls

   44 votes

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   3 comments  ·  Analytics & Reporting » Live Reports  ·  Delete…  ·  Admin →
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   Odell supported this idea  ·  Dec 10, 2024

4. Performance report align with user call logs

   42 votes

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   New  ·  6 comments  ·  Analytics & Reporting » Adoption & Usage  ·  Delete…  ·  Admin →
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   Odell supported this idea  ·  Dec 10, 2024

5. Shared SMS were multiple users can receive and send SMS on specific number

   702 votes

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   144 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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   Planned  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

   Update March 2024: This feature has been delayed. Current estimated timeline is Q4 2024. 

   
   

   Planned for Q2 2024.

6. Ability to reply to the New Text Message Notification

   10 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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7. Group text for incoming SMS to main number

   36 votes

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   Under Review  ·  5 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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8. Need Reports Greater than 6 months, Need one year

   43 votes

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   Planned  ·  5 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   An error occurred while saving the comment
   Odell commented  ·  Mar 7, 2023  ·  Edit…  ·  Delete…

   We are a corporate travel agency that needs to provide annual KPI reporting to our corporate clients. It's a HUGE letdown to see the data gets purged after 6 months. This definitely needs to be increased to at least 24 months.

   Save Submitting...

9. Report on users time in queue

   11 votes

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   Under Review  ·  1 comment  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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10. Report to see when someone is logging in/out of the call queue

    7 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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11. Dynamic Call Queue Membership

    4 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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12. Mute incoming call notifications while currently on a call

    564 votes

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    46 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

    This is now live! Check it out in app under Notifications and Audio

13. Could the "accept queue call" status be visible on all pages of the RC app or permanent visible

    55 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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14. Live Reports

    3 votes

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    Future Consideration  ·  0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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15. RingCentral Billing/Cost Analysis, Budgets & Alerts

    4 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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16. Link to share live reports

    5 votes

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    Under Review  ·  1 comment  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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17. Live Reports : Need to widget to reflect multiple queues

    3 votes

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    Under Review  ·  0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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18. Live Reporting : Dashboards need to have more than one editor

    5 votes

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    Under Review  ·  0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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19. Ability to generate report that tracks an agents status throughout the day, like when they're available/not available/ on DND etc

    532 votes

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    Future Consideration  ·  85 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Odell supported this idea  ·  Dec 10, 2024

20. why isnt there any reports to show the length of time when people are unavailable

    23 votes

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    Future Consideration  ·  2 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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