Settings and activity
20 results found
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49 votes
Odell
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22 votesOdell
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73 votesOdell
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101 votes
Performance reports are old legacy reports, which will pave way to business analytics. In business analytics, we have call records, and we will see if we can align call records with call logs.
Odell
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1,445 votes
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11 votes
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114 votes
Performance Reports is a legacy product and will soon pave way to next gen Business Analytics. So we are not going to add features to performance reports any more.
In Business Analytics, there is an option to buy Pro which supports 1/2 or 3 yr of retention.
Here are all the details-https://support.ringcentral.com/article-v2/Differences-between-Business-Analytics-Essentials-and-Pro.html?brand=RingCentral&product=RingEX&language=en_US
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15 votes
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7 votes
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4 votes
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577 votesThis is now live! Check it out in app under Notifications and Audio
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56 votes
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4 votes
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4 votes
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6 votes
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3 votes
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5 votes
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679 votesOdell
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30 votes
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484 votes
This is now live! Learn more about this new feature here: RingEX Call Answered Elsewhere status
We are a corporate travel agency that needs to provide annual KPI reporting to our corporate clients. It's a HUGE letdown to see the data gets purged after 6 months. This definitely needs to be increased to at least 24 months.