Settings and activity

57 results found

1. Admin Control over AI Assistant Feature Access

   9 votes

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   New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Hannah supported this idea  ·  Sep 15, 2026

2. Feature to remove the press 1 option on call queue calls

   37 votes

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   Under Review  ·  1 comment  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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   Hannah supported this idea  ·  Aug 10, 2026

3. Granular Outbound Caller ID (OBCID) Restrictions & Group-Based Controls in RingEX

   15 votes

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   New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Hannah shared this idea  ·  Jul 30, 2026

4. Allow more than 10 people on a group SMS

   76 votes

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   Under Review  ·  11 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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   Hannah supported this idea  ·  Feb 11, 2026

5. retrieving deleted fax, past data retention policy

   30 votes

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   New  ·  4 comments  ·  Phone & Messaging » Fax  ·  Delete…  ·  Admin →
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   Hannah supported this idea  ·  Feb 4, 2026

6. The customer would like to have a way to monitor hardware (both the Polycom OBi302 and Cisco ATA191) by way of an API or SNMP.

   5 votes

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   New  ·  0 comments  ·  Developer Platform, APIs, & Integrations » APIs  ·  Delete…  ·  Admin →
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   Hannah supported this idea  ·  Dec 16, 2025

7. Enable searching within any part of the field when searching for delegated lines. Currently, it only searches based on the first word

   28 votes

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   New  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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   Hannah supported this idea  ·  Nov 19, 2025

8. Allowing warm transfers from Ring Central desktop to the Contact Center

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   39 votes

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   New  ·  3 comments  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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   Hannah supported this idea  ·  Nov 10, 2025

9. Call queue is forwarding a call during business hours and being tagged as abandoned

   12 votes

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   New  ·  2 comments  ·  Analytics & Reporting » Live Reports  ·  Delete…  ·  Admin →
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   Hannah supported this idea  ·  Oct 29, 2025

10. Confirming Emergency Location - In app

    14 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Hannah supported this idea  ·  Oct 27, 2025

11. Be able to turn off Emergency Location requests

    8 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Hannah supported this idea  ·  Oct 27, 2025

12. Ability to Download Qos Reports

    93 votes

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    Future Consideration  ·  5 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Hannah supported this idea  ·  Oct 15, 2025

13. Pull QoS call score via API

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    28 votes

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    New  ·  5 comments  ·  Analytics & Reporting » QOS  ·  Delete…  ·  Admin →
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    Hannah supported this idea  ·  Sep 15, 2025

14. Silence Transcribing Announcement

    79 votes

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    New  ·  8 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AVA (AI Virtual Assistant)  ·  Delete…  ·  Admin →
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    Hannah supported this idea  ·  Aug 26, 2025

15. Reports for adoption and usage.

    15 votes

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    New  ·  1 comment  ·  Analytics & Reporting » Live Reports  ·  Delete…  ·  Admin →
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    Hannah supported this idea  ·  Aug 18, 2025

16. Combine User List and User Device Export

    26 votes

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    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Hannah supported this idea  ·  Jul 1, 2025

17. Call Park Notification Control in the RingCentral Desktop App

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    119 votes

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    Under Review  ·  41 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Hannah supported this idea  ·  Jun 3, 2025

18. One click solution to text my current caller.

    4 votes

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    New  ·  1 comment  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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    Hannah supported this idea  ·  May 14, 2025

19. add click to text icon

    2 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Hannah supported this idea  ·  May 14, 2025

20. Single click to Send Text please

    4 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Hannah supported this idea  ·  May 14, 2025