Settings and activity

153 results found

1. Add SMS metrics to analytics reports

   23 votes

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   1 comment  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Mark Lawrence supported this idea  ·  Aug 29, 2024

2. Disable session timeouts for Live Reports

   6 votes

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   Under Review  ·  1 comment  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Mark Lawrence supported this idea  ·  Aug 28, 2024

3. RingCX Analytics Report - Agent Name, Email Address, Status (Active or Inactive)

   9 votes

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   Planned  ·  1 comment  ·  RingCX » Other  ·  Delete…  ·  Admin →
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   Mark Lawrence supported this idea  ·  Aug 22, 2024

4. Option to receive Reports with just the file name

   4 votes

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   New  ·  1 comment  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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   Mark Lawrence supported this idea  ·  Aug 14, 2024

5. Caller ID name should be visible for Toll Free

   141 votes

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   Future Consideration  ·  29 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Mark Lawrence supported this idea  ·  Aug 13, 2024

6. RingCX ADMX template for browser group policy

   5 votes

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   Needs More Information  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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   Mark Lawrence supported this idea  ·  Aug 11, 2024

7. Real Time Inbound dashboard widget - Need to include Callback request count

   12 votes

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   New  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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   Mark Lawrence supported this idea  ·  Aug 6, 2024

8. User extensions groups Ring All

   3 votes

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   New  ·  0 comments  ·  RingCentral Contact Center » Admin Portal  ·  Delete…  ·  Admin →
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   Mark Lawrence supported this idea  ·  Aug 2, 2024

9. Historical Dashboard Report Schedule

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   5 votes

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   Future Consideration  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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   Mark Lawrence supported this idea  ·  Jul 31, 2024

10. Option to configure the RingCentral Pulse for Contact Center like a desk phone.

    2 votes

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    New  ·  0 comments  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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    Mark Lawrence supported this idea  ·  Jul 30, 2024

11. Allow Using the Hold Button on the Desk Phone

    46 votes

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    Under Review  ·  5 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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    Mark Lawrence supported this idea  ·  Jul 30, 2024

12. Anonymous inbound caller ID

    7 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Mark Lawrence supported this idea  ·  Jul 29, 2024

13. RingCentral dial pad shortcut

    8 votes

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    0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Mark Lawrence supported this idea  ·  Jul 25, 2024

14. Toll Free number as Caller ID in Japan

    5 votes

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    New  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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    Mark Lawrence supported this idea  ·  Jul 23, 2024

15. Audit Trail Scheduled Reporting

    11 votes

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    New  ·  1 comment  ·  Analytics & Reporting » Subscriptions  ·  Delete…  ·  Admin →
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    Mark Lawrence supported this idea  ·  Jul 19, 2024

16. enhancement on the robocall mitigation feature

    38 votes

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    Under Review  ·  7 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Mark Lawrence supported this idea  ·  Jul 19, 2024

17. Press a key/button and call routes directly to that call queue's specified voicemail

    19 votes

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    Under Review  ·  3 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Mark Lawrence supported this idea  ·  Jul 13, 2024

18. Stop Super Admins to enable the check box "Message Tab Shown in Main Navigation"

    2 votes

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    New  ·  1 comment  ·  Phone & Messaging » Team Messaging  ·  Delete…  ·  Admin →
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    Mark Lawrence supported this idea  ·  Jul 13, 2024

19. Allow customers to self-service set up CCRN's in Service Web

    3 votes

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    Under Review  ·  0 comments  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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    Mark Lawrence supported this idea  ·  Jul 10, 2024

20. Export all the limited extensions from the Admin portal to the Standard address book (Contact Center).

    7 votes

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    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Mark Lawrence supported this idea  ·  Jul 9, 2024