Settings and activity

159 results found

1. leave voicemail after IVR greeting when no action is done

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   New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Mark Lawrence supported this idea  ·  Oct 10, 2024

2. RingCentral Embedded Desktop MS Teams Plugin Call Control

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   Under Review  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Integrations: Microsoft Teams  ·  Delete…  ·  Admin →
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   Mark Lawrence supported this idea  ·  Oct 2, 2024

3. CNAM Update

   10 votes

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   1 comment  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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   Mark Lawrence supported this idea  ·  Sep 30, 2024

4. Add 933 dialing support to allow for testing of our 911 Notifications

   29 votes

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   Under Review  ·  1 comment  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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   Mark Lawrence supported this idea  ·  Sep 24, 2024

5. Grant RingCX customers access to enable/disable countries for international calling.

   11 votes

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   Under Review  ·  0 comments  ·  RingCX » Admin experience  ·  Delete…  ·  Admin →
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   Mark Lawrence supported this idea  ·  Sep 20, 2024

6. Updating E911 address in Bulk for RC app using RingCentral Portal

   4 votes

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   New  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Mark Lawrence supported this idea  ·  Sep 6, 2024

7. Fax / SMS recipient Option

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   0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Mark Lawrence supported this idea  ·  Sep 3, 2024

8. Analytics regarding Text Messaging/SMS

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   44 comments  ·  Analytics & Reporting » Adoption & Usage  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminGurpreet (Principal Product Manager, Platform, RingCentral) responded

   SMS Adoption and Usage analytics are now available in Adoption and Usage portal as a new tab since May 2026.

   SMS in Business Analytics with more advanced KPIs is coming by end of Q3, 2026

   Mark Lawrence supported this idea  ·  Aug 29, 2024

9. Disable session timeouts for Live Reports

   6 votes

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   Under Review  ·  1 comment  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Mark Lawrence supported this idea  ·  Aug 28, 2024

10. RingCX Analytics Report - Agent Name, Email Address, Status (Active or Inactive)

    10 votes

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    Planned  ·  2 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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    Mark Lawrence supported this idea  ·  Aug 22, 2024

11. Option to receive Reports with just the file name

    4 votes

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    New  ·  1 comment  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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    Mark Lawrence supported this idea  ·  Aug 14, 2024

12. Caller ID name should be visible for Toll Free

    156 votes

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    Future Consideration  ·  32 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Mark Lawrence supported this idea  ·  Aug 13, 2024

13. Real Time Inbound dashboard widget - Need to include Callback request count

    14 votes

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    Implemented  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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    Mark Lawrence supported this idea  ·  Aug 6, 2024

14. User extensions groups Ring All

    3 votes

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    New  ·  0 comments  ·  RingCentral Contact Center » Admin Portal  ·  Delete…  ·  Admin →
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    Mark Lawrence supported this idea  ·  Aug 2, 2024

15. Historical Dashboard Report Schedule

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    7 votes

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    Future Consideration  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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    Mark Lawrence supported this idea  ·  Jul 31, 2024

16. Option to configure the RingCentral Pulse for Contact Center like a desk phone.

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    New  ·  0 comments  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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    Mark Lawrence supported this idea  ·  Jul 30, 2024

17. Call controls for RingCX calls with desk phone pairing

    63 votes

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    Planned  ·  9 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Mark Lawrence supported this idea  ·  Jul 30, 2024

18. Anonymous inbound caller ID

    7 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Mark Lawrence supported this idea  ·  Jul 29, 2024

19. RingCentral dial pad shortcut

    8 votes

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    0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Mark Lawrence supported this idea  ·  Jul 25, 2024

20. Toll Free number as Caller ID in Japan

    5 votes

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    New  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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    Mark Lawrence supported this idea  ·  Jul 23, 2024