Settings and activity

167 results found

1. Check another user's messages using Admin Password or Master Password

   9 votes

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   1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Mark Lawrence supported this idea  ·  Oct 21, 2024

2. A text to speech option on call queue like the IVR menu prompt

   14 votes

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   Under Review  ·  1 comment  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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   Mark Lawrence supported this idea  ·  Oct 18, 2024

3. Poly VVX 400 Firmware Update

   3 votes

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   0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Mark Lawrence supported this idea  ·  Oct 17, 2024

4. Turn off the Automatic update on the RingCentral Desktop App

   11 votes

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   Under Review  ·  3 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Mark Lawrence supported this idea  ·  Oct 17, 2024

5. QA on Digital Interactions

   11 votes

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   0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE for RingCX  ·  Delete…  ·  Admin →
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   Implemented  ·  Sushant Hiray responded

   I’m excited to share that RingSense AI QM now seamlessly supports multiple digital channels automatically imported from RingCX.

   Currently, RingSense supports:

   • Instagram Direct Messaging
   • Messenger
   • Facebook
   • WhatsApp
   • Apple Messages for Business
   • SMS
   • Chat
   • Twitter
   • Google Business Messaging
   • Digital SMS
   • Engage Messaging

   We’re continuously expanding support for additional channels. To view the most up-to-date list, simply check your Manage Integrations settings (see screenshot below).

   Mark Lawrence supported this idea  ·  Oct 16, 2024

6. Retrieve Call recording on not recorded extensions.

   13 votes

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   0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Mark Lawrence supported this idea  ·  Oct 12, 2024

7. Enable/Disable OnDemand Call Recording by user (not system wide)

   86 votes

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   Under Review  ·  8 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Mark Lawrence supported this idea  ·  Oct 12, 2024

8. ringcx reporting

   5 votes

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   Planned  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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   Mark Lawrence supported this idea  ·  Oct 10, 2024

9. leave voicemail after IVR greeting when no action is done

   2 votes

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   New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Mark Lawrence supported this idea  ·  Oct 10, 2024

10. RingCentral Embedded Desktop MS Teams Plugin Call Control

    2 votes

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    Under Review  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Integrations: Microsoft Teams  ·  Delete…  ·  Admin →
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    Mark Lawrence supported this idea  ·  Oct 2, 2024

11. CNAM Update

    11 votes

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    1 comment  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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    Mark Lawrence supported this idea  ·  Sep 30, 2024

12. Add 933 dialing support to allow for testing of our 911 Notifications

    29 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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    Mark Lawrence supported this idea  ·  Sep 24, 2024

13. Grant RingCX customers access to enable/disable countries for international calling.

    11 votes

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    Under Review  ·  0 comments  ·  RingCX » Admin experience  ·  Delete…  ·  Admin →
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    Mark Lawrence supported this idea  ·  Sep 20, 2024

14. Updating E911 address in Bulk for RC app using RingCentral Portal

    4 votes

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    New  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Mark Lawrence supported this idea  ·  Sep 6, 2024

15. Fax / SMS recipient Option

    2 votes

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    0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Mark Lawrence supported this idea  ·  Sep 3, 2024

16. Analytics regarding Text Messaging/SMS

    330 votes

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    45 comments  ·  Analytics & Reporting » Adoption & Usage  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminGurpreet Singh (Principal Product Manager, Platform, RingCentral) responded

    SMS Adoption and Usage analytics are now available in Adoption and Usage portal as a new tab since May 2026.

    SMS in Business Analytics with more advanced KPIs is coming by end of Q3, 2026

    Mark Lawrence supported this idea  ·  Aug 29, 2024

17. Disable session timeouts for Live Reports

    6 votes

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    Under Review  ·  1 comment  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Mark Lawrence supported this idea  ·  Aug 28, 2024

18. RingCX Analytics Report - Agent Name, Email Address, Status (Active or Inactive)

    10 votes

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    Planned  ·  3 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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    Mark Lawrence supported this idea  ·  Aug 22, 2024

19. Option to receive Reports with just the file name

    4 votes

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    New  ·  1 comment  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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    Mark Lawrence supported this idea  ·  Aug 14, 2024

20. Caller ID name should be visible for Toll Free

    160 votes

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    Future Consideration  ·  32 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Mark Lawrence supported this idea  ·  Aug 13, 2024