Settings and activity

24 results found

1. Add Total Call Minutes Summary

   4 votes

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   New  ·  1 comment  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Marvin commented  ·  Dec 24, 2025  ·  Edit…  ·  Delete…

   Introduce a Total Call Minutes metric that automatically calculates and displays the sum of all call durations.

   Key Details:
   • Display total call minutes for selectable time ranges (e.g., daily, weekly, monthly, custom range).
   • Include both inbound and outbound calls, with optional filters.
   • Show the total in call logs, dashboards, or reports.
   • Ensure real-time or near real-time updates.

   Benefits:
   • Saves time by eliminating manual calculations.
   • Improves visibility into call usage and trends.
   • Helps with reporting, billing, performance tracking, and usage limits.

   Acceptance Criteria:
   • Users can view total call minutes for a chosen date range.
   • Totals update correctly when filters are applied.
   • Data matches the sum of individual call records.
   • Feature is accessible and easy to understand.

   Save Submitting...
   Marvin supported this idea  ·  Dec 24, 2025

2. Archiver - SMS Content

   7 votes

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   New  ·  1 comment  ·  Developer Platform, APIs, & Integrations » Integrations: Other  ·  Delete…  ·  Admin →
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   Marvin supported this idea  ·  Oct 14, 2025

3. Sort Call Back Feature based on Caller's Timezone Requested

   5 votes

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   New  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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   Marvin supported this idea  ·  Sep 22, 2025

4. All filters should be available in every report. Also, let’s add more detailed columns, like wait time and ring time, in the performance re

   3 votes

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   New  ·  0 comments  ·  Analytics & Reporting » Live Reports  ·  Delete…  ·  Admin →
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   Marvin supported this idea  ·  Jun 3, 2025

5. Allowing phone numbers to have option to change geographical location for outbound call

   16 votes

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   Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Marvin supported this idea  ·  Nov 8, 2024

6. Local Area Code Reflected on Caller ID

   7 votes

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   Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Marvin supported this idea  ·  Oct 7, 2024

7. Switch calls from deskphone to app and vice versa

   9 votes

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   0 comments  ·  Phone & Messaging » Hardware  ·  Delete…  ·  Admin →
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   Marvin supported this idea  ·  Sep 17, 2024

8. Missed call should show on extensions that does not answer call in ring group or call queue

   20 votes

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   New  ·  1 comment  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Marvin supported this idea  ·  Aug 21, 2024

9. Returned call instead of missed call

   4 votes

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   New  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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   Marvin supported this idea  ·  Jul 25, 2024

10. Remove Yealink voicemail notification for fax

    6 votes

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    New  ·  1 comment  ·  Phone & Messaging » Fax  ·  Delete…  ·  Admin →
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    Marvin supported this idea  ·  Jun 13, 2024

11. Automatic forwarding of calls to external number if there's an outage

    14 votes

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    3 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Marvin supported this idea  ·  Jun 12, 2024

12. Disable prompt to press 1 when receive call on external phone number

    19 votes

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    Under Review  ·  6 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Marvin supported this idea  ·  Apr 11, 2024

13. Call waiting for direct calls

    36 votes

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    Planned  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Marvin supported this idea  ·  Apr 11, 2024

14. Print to fax on mac

    10 votes

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    3 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Marvin supported this idea  ·  Mar 12, 2024

15. Migrating SMS Content from one Extension to Another

    6 votes

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    1 comment  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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    Marvin supported this idea  ·  Mar 11, 2024

16. Option to Disable Missed Call Popup on deskphone.

    11 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Hardware  ·  Delete…  ·  Admin →
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    Marvin supported this idea  ·  Mar 6, 2024

17. Specific Work Hours for Call Queue Members

    12 votes

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    2 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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    Marvin supported this idea  ·  Mar 6, 2024

18. SMS Retention

    127 votes

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    Under Review  ·  38 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Marvin supported this idea  ·  Mar 4, 2024

19. add HUD feature to apple iphone app.

    122 votes

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    Under Review  ·  25 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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20. Multiple Scan to fax

    5 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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