Allow incoming calls to follow user ring settings even when the desk phone is set to Do Not Disturb (DND).
Currently, when a user enables Do Not Disturb (DND) on their physical desk phone (hard phone), the RingCentral system automatically interprets the user as unavailable. As a result, all incoming calls are routed directly to voicemail, and the configured ring settings or call forwarding rules set in the Admin Portal → User Settings are not followed.
The requested enhancement is to provide an option or behavior where, even if the desk phone is set to DND, the system will still follow the user’s configured ring settings — such as ringing their mobile phone, softphone app, or other forwarding numbers — before sending the call to voicemail.
This feature would allow users who prefer not to be disturbed on their desk phone to still receive calls on other devices or numbers as defined in their ring settings, ensuring uninterrupted call handling and flexibility.
Example Use Case:
A user working remotely may set their desk phone to DND to avoid office distractions, but still wants calls to ring on their mobile phone or desktop app. With the current behavior, enabling DND on the desk phone stops all call forwarding, causing missed calls. This feature would prevent that by allowing calls to follow the defined ring sequence despite the DND status on the desk phone.
Amber
shared this idea
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Ion
commented
When anyome in the office works from home or leaves they would turn DND on so it doesn't make noise in the office while they are gone, this doesn't work anymore.
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Ion
commented
Same situation as Brandon's here, each time I would go out of the office or work from home I would turn DND on on my phone to not disrupt my employee's attention and still receive calls. It worked great for years and now it doesn't anymore. Please get the function back.
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Pawel
commented
We have Poly phones, and DND on the desk phone was only for the desk phone; calls were still routed according to ring settings.
Starting the week of 4/6/2026, if the desk phone is set to DND, the call goes to VM.
Something changed recently, and the proposed solution needs to work. -
Howard
commented
We need this feature.
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Brandon
commented
As the business owner, when I work from home, I silence my office phone so it doesn't disturb my employees. I can no longer receive calls as a result of this rule change.