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13 results found

  1. Account-Wide Holiday Settings and/or Holiday Templates

    241 votes

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    27 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Implemented  ·  AdminJessica H. (Admin, RingCentral) responded

    Learn how to set up and apply a holiday call handling template as an admin here: https://support.ringcentral.com/article-v2/Setting-custom-holiday-rules-for-user-extensions.html?brand=RingCentral&product=RingEX&language=en_US

    Dave supported this idea  · 
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    Dave commented  · 

    Will this be part of the November release?

  2. Differentiating Ring Tone for Incoming Calls

    117 votes

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    Planned  ·  22 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Dave supported this idea  · 

  3. Improve the overall expereince of National and International whitelisting

    58 votes

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    6 comments  ·  Phone & Messaging » Other  ·  Admin →
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    Planned  ·  AdminJessica H. (Admin, RingCentral) responded

    We appreciate your feedback everyone. This is actively being looked into by our Fraud, Risk and Security team, along with our Account Management Teams. You'll start to see improvements over the next couple of months!

    Dave supported this idea  · 

  4. Call waiting to apply on call queue members.

    74 votes

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    7 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
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    Dave supported this idea  · 

  5. Call waiting for queue calls

    163 votes

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    40 comments  ·  Phone & Messaging » Other  ·  Admin →
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    Planned  ·  AdminJessica H. (Admin, RingCentral) responded
    Hello all, wanted to share this video with you, to see if it matches your needs!It’s only a minute long, but note that there is no audio. In this video, a call queue member “SZ” receives and answers a call from the Test 1 call queue.After about 10-15 seconds, you’ll see a call pop-up in the Call Queue Pickup section of the HUD. This is a 2nd call that “SZ” then answers from Test 1 call queue, which puts the first call on hold.If this meets your needs, please let us know. We have also included the KB article.https://www.loom.com/share/59599e5b02a14bb6a84fcf02560a2c68 https://support.ringcentral.com/article-v2/Set-up-Call-Queue-Pickup-Group.html?brand=RC_US&product=RingCentral_MVP&language=en_US
    Dave supported this idea  · 

  6. key Template inquiry for yealink

    6 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Dave supported this idea  · 

  7. Yealink Key Templates

    54 votes

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    Under Review  ·  7 comments  ·  Phone & Messaging » Hardware  ·  Admin →
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    Dave commented  · 

    Please consider implementing this change.

    Dave supported this idea  · 

  8. Yealink T4xU button templates and configuration

    9 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Hardware  ·  Admin →
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    Dave supported this idea  · 

  9. Rejecting Call Queues, send to VM

    124 votes

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    Future Consideration  ·  36 comments  ·  Phone & Messaging » Other  ·  Admin →
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  10. Custom Answering Rule: Add Recurring Events for Holidays

    31 votes

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    Under Review  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  11. Copy Custom Answering Rules to other Sites

    30 votes

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    3 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  12. Once Global Holiday Hours have been configured in Hours of Operation, it should reflect on all Profile Names instead of having to additi...

    6 votes

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    Under Review  ·  0 comments  ·  RingCentral Contact Center » Other  ·  Admin →
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  13. Add Public Holidays into the Call Queue Schedule

    63 votes

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    8 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
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    Dave supported this idea  ·