← RingCentral Ideas

Settings and activity

13 results found

  1. Account-Wide Holiday Settings and/or Holiday Templates

    237 votes
    24 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Dave supported this idea  · 
    An error occurred while saving the comment
    Dave commented  · 

    Will this be part of the November release?

  2. Differentiating Ring Tone for Incoming Calls

    107 votes
    Planned  ·  22 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Dave supported this idea  · 

  3. Improve the overall expereince of National and International whitelisting

    58 votes
    6 comments  ·  Phone & Messaging » Other  ·  Admin →
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    Dave supported this idea  · 

  4. Call waiting to apply on call queue members.

    74 votes
    Under Review  ·  7 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
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    Dave supported this idea  · 

  5. Call waiting for queue calls

    162 votes
    40 comments  ·  Phone & Messaging » Other  ·  Admin →
    How important is this to you?
    Planned  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded
    Hello all, wanted to share this video with you, to see if it matches your needs!It’s only a minute long, but note that there is no audio. In this video, a call queue member “SZ” receives and answers a call from the Test 1 call queue.After about 10-15 seconds, you’ll see a call pop-up in the Call Queue Pickup section of the HUD. This is a 2nd call that “SZ” then answers from Test 1 call queue, which puts the first call on hold.If this meets your needs, please let us know. We have also included the KB article.https://www.loom.com/share/59599e5b02a14bb6a84fcf02560a2c68 https://support.ringcentral.com/article-v2/Set-up-Call-Queue-Pickup-Group.html?brand=RC_US&product=RingCentral_MVP&language=en_US
    Dave supported this idea  · 

  6. key Template inquiry for yealink

    6 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Dave supported this idea  · 

  7. Yealink Key Templates

    44 votes
    Under Review  ·  7 comments  ·  Phone & Messaging » Hardware  ·  Admin →
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    An error occurred while saving the comment
    Dave commented  · 

    Please consider implementing this change.

    Dave supported this idea  · 

  8. Yealink T4xU button templates and configuration

    9 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Hardware  ·  Admin →
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    Dave supported this idea  · 

  9. Rejecting Call Queues, send to VM

    113 votes
    Future Consideration  ·  34 comments  ·  Phone & Messaging » Other  ·  Admin →
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  10. Custom Answering Rule: Add Recurring Events for Holidays

    30 votes
    Under Review  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  11. Copy Custom Answering Rules to other Sites

    30 votes
    3 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  12. Once Global Holiday Hours have been configured in Hours of Operation, it should reflect on all Profile Names instead of having to additi...

    6 votes
    Under Review  ·  0 comments  ·  Contact Center & RingCX » Other  ·  Admin →
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  13. Add Public Holidays into the Call Queue Schedule

    60 votes
    7 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
    How important is this to you?
    Dave supported this idea  ·