Settings and activity

15 results found

1. call score

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   6 votes

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   New  ·  1 comment  ·  Analytics & Reporting » Live Reports  ·  Delete…  ·  Admin →
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   Debjani Mukherjee supported this idea  ·  Jun 10, 2024

2. Allow more than one source of SSO for different domains

   55 votes

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   Under Review  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Debjani Mukherjee supported this idea  ·  Jun 5, 2024

3. Replace UNKNOWN CallerID in RingCentral softphone by a Studio variable content

   48 votes

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   6 comments  ·  Contact Center & RingCX » Contact Center  ·  Delete…  ·  Admin →
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   Debjani Mukherjee supported this idea  ·  May 29, 2024

4. Display current date and time on Dashboards used as Wallboards

   4 votes

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   0 comments  ·  Contact Center & RingCX » Other  ·  Delete…  ·  Admin →
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   Debjani Mukherjee supported this idea  ·  May 29, 2024

5. QS and pick-up rate with decimals

   3 votes

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   0 comments  ·  Contact Center & RingCX » Other  ·  Delete…  ·  Admin →
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   Debjani Mukherjee supported this idea  ·  May 29, 2024

6. Dashboard view modification

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   19 votes

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   Future Consideration  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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   Debjani Mukherjee shared this idea  ·  May 29, 2024

7. Queue Answered seconds rate in RingCx Historical report

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   9 votes

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   0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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   Debjani Mukherjee shared this idea  ·  May 29, 2024

8. Real time Dashboard Avg Queue time

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   9 votes

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   0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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   Debjani Mukherjee shared this idea  ·  May 29, 2024

9. Dequeue setting per queue

   41 votes

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   Planned  ·  2 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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   Debjani Mukherjee supported this idea  ·  May 10, 2024

10. Add extra option to send to extension or voicemail When members are available, but no members answer, or all members are busy or unavailable

    12 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Debjani Mukherjee supported this idea  ·  Mar 20, 2024

11. substitute Caller ID for bulk upload up to 60000

    45 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Debjani Mukherjee commented  ·  Dec 15, 2023  ·  Edit…  ·  Delete…

    The current design allows them to upload 20 numbers for substitute Caller ID for bulk upload,
    Partner have a situation where they need to do it for 6000 users and will like to increase this number to be
    able to bulk upload high numbers in UC portal.

    Save Submitting...

12. Allow Blocking Outbound Calls by Number

    105 votes

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    Under Review  ·  17 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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13. Call Queue Manager permissions

    11 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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14. Possibility to filter by more criterias when adding members to a qall queue

    32 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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15. Enable Multiple Group Managers

    19 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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