Settings and activity

28 results found

1. company call log

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   New  ·  1 comment  ·  Analytics & Reporting » Live Reports  ·  Delete…  ·  Admin →
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   Debjani Mukherjee supported this idea  ·  Jul 30, 2026

2. Call screening reporting

   2 votes

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   New  ·  0 comments  ·  Analytics & Reporting » Adoption & Usage  ·  Delete…  ·  Admin →
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   Debjani Mukherjee supported this idea  ·  Jul 30, 2026

3. Interactions - Time added to Period filter

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   13 votes

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   New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE (AI Conversation Expert)  ·  Delete…  ·  Admin →
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   Debjani Mukherjee supported this idea  ·  Jul 1, 2026

4. Provide option to force log out users from MVP and CXOne at a set time

   7 votes

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   New  ·  0 comments  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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   Debjani Mukherjee supported this idea  ·  Apr 10, 2026

5. Scheduled Auto resync for deskphones

   8 votes

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   2 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Debjani Mukherjee supported this idea  ·  Jan 30, 2026

6. Remove nonsense webpage when RC Desktop plugin fails

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   25 votes

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   New  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Integrations: Microsoft Teams  ·  Delete…  ·  Admin →
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   Debjani Mukherjee supported this idea  ·  Jan 7, 2026

7. Automatic Greeting/Announcement on Outbound Calls Made Within RingCX

   18 votes

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   New  ·  3 comments  ·  RingCX » Call & screen recording  ·  Delete…  ·  Admin →
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   Debjani Mukherjee supported this idea  ·  Oct 23, 2025

8. Save custom status

   71 votes

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   Implemented  ·  13 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Debjani Mukherjee supported this idea  ·  Aug 6, 2025

9. RingCX digital report showing which page the customer initiated the digital chat from

   7 votes

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   Planned  ·  0 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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   Debjani Mukherjee supported this idea  ·  Jun 13, 2025

10. Comments: Notification, Tallying and Coaching Insights

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    15 votes

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    New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE (AI Conversation Expert)  ·  Delete…  ·  Admin →
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    Debjani Mukherjee supported this idea  ·  Jun 5, 2025

11. call recording and csat scores

    9 votes

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    New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE (AI Conversation Expert)  ·  Delete…  ·  Admin →
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    Debjani Mukherjee supported this idea  ·  Mar 18, 2025

12. edit transcripts

    28 votes

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    New  ·  2 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE (AI Conversation Expert)  ·  Delete…  ·  Admin →
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    Debjani Mukherjee supported this idea  ·  Mar 18, 2025

13. View Ring CX Realtime dashboards in minutes and seconds.

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    101 votes

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    Implemented  ·  7 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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    Debjani Mukherjee supported this idea  ·  Mar 6, 2025
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    Debjani Mukherjee commented  ·  May 29, 2024  ·  Edit…  ·  Delete…

    Real-Time Dashboard Avg Queue time is in seconds currently, please add a minute option

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14. Adding the "manual dials" metric on the custom dashboards On RCX Analytics Live Dashboards

    3 votes

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    New  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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    Debjani Mukherjee supported this idea  ·  Jan 21, 2025

15. We would like to partition the corporate directory by site

    112 votes

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    Under Review  ·  12 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Debjani Mukherjee supported this idea  ·  Nov 21, 2024

16. call score

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    6 votes

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    New  ·  1 comment  ·  Analytics & Reporting » Live Reports  ·  Delete…  ·  Admin →
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    Debjani Mukherjee supported this idea  ·  Jun 10, 2024

17. Support for SSO across multiple Entra ID tenants.

    146 votes

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    Under Review  ·  14 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Debjani Mukherjee supported this idea  ·  Jun 5, 2024

18. Replace UNKNOWN CallerID in RingCentral softphone by a Studio variable content

    58 votes

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    6 comments  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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    Debjani Mukherjee supported this idea  ·  May 29, 2024

19. Display current date and time on Dashboards used as Wallboards

    4 votes

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    0 comments  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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    Debjani Mukherjee supported this idea  ·  May 29, 2024

20. QS and pick-up rate with decimals

    3 votes

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    0 comments  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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    Debjani Mukherjee supported this idea  ·  May 29, 2024