Settings and activity

45 results found

1. Disable Call Monitoring Notification

   17 votes

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   2 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Juan David supported this idea  ·  Oct 10, 2025
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   Juan David commented  ·  Oct 10, 2025  ·  Edit…  ·  Delete…

   Any updates on this? It is critical for QA purposes for the user to not know they are being monitored, otherwise it defeats the purpose of it.

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2. configurable change time of presence status to inactivity

   84 votes

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   Under Review  ·  20 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Juan David commented  ·  Aug 7, 2025  ·  Edit…  ·  Delete…

   Any updates?

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   Juan David supported this idea  ·  Aug 7, 2025

3. Add User Caller ID option: ability to select User's Name as a Caller ID

   24 votes

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   Future Consideration  ·  3 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Juan David commented  ·  Jul 18, 2025  ·  Edit…  ·  Delete…

   Any updates on this feature request? How many more votes are needed before this can move to implementation?

   Thanks.

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   Juan David supported this idea  ·  Jul 18, 2025

4. Include contents of SMS/MMS on the Logs

   141 votes

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   Under Review  ·  20 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Juan David commented  ·  May 7, 2025  ·  Edit…  ·  Delete…

   Any updates on this? Its critical to have it available.

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   Juan David supported this idea  ·  May 7, 2025

5. Administrator be able to see all users text messages

   48 votes

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   Under Review  ·  5 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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   Juan David supported this idea  ·  May 7, 2025

6. Integrate WhatsApp to MVP plans

   71 votes

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   New  ·  12 comments  ·  Developer Platform, APIs, & Integrations » Other  ·  Delete…  ·  Admin →
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   Juan David commented  ·  Mar 26, 2025  ·  Edit…  ·  Delete…

   Hi,

   Any updates on this? I see back on November 11 Gurpreet mentioned that you guys were trying to figure our how to support it in the future.

   As of right now, I guess is accurate to still say we cant setup a WhatsApp Business account with a RC phone number as they are VOIP?

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   Juan David supported this idea  ·  Mar 26, 2025

7. Pull Login and log out reports

   19 votes

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   Future Consideration  ·  4 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Juan David commented  ·  Jan 30, 2025  ·  Edit…  ·  Delete…

   Its very unfortunate that this was requested back in 2021 and is still not available as as a basic feature without needing to upgrade to RingCentral Contact Center.

   RingCentral, please consider adding this basic, but critical feature to all RingCentral plans.

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   Juan David supported this idea  ·  Jan 30, 2025

8. Call should not be detected as missed if it was answered elsewhere

   59 votes

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   New  ·  3 comments  ·  Analytics & Reporting » Live Reports  ·  Delete…  ·  Admin →
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   Juan David supported this idea  ·  Oct 22, 2024
   Juan David shared this idea  ·  Oct 21, 2024

9. Ability to listed to calls in Admin portal call log at different speeds like it is available in RingSense.

   3 votes

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   New  ·  0 comments  ·  RingCentral Contact Center » Admin Portal  ·  Delete…  ·  Admin →
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   Juan David shared this idea  ·  Aug 8, 2024

10. Click on sentiments and analysis and get deeper info on content

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    Future Consideration  ·  0 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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    Juan David supported this idea  ·  Jul 26, 2024

11. RingSense: More insight for Manager - Coaching progress per employee & Alert when issues come back

    6 votes

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    Needs More Information  ·  0 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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    Juan David supported this idea  ·  Jul 26, 2024

12. Highlight Calls

    5 votes

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    Planned  ·  0 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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    Juan David supported this idea  ·  Jul 26, 2024

13. Recording Import Rules for RingSense for RingCX

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    Needs More Information  ·  0 comments  ·  RingSense & AI » RingSense AI for RingCX  ·  Delete…  ·  Admin →
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    Juan David supported this idea  ·  Jul 26, 2024

14. Automatic scoring of calls

    5 votes

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    0 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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    Juan David supported this idea  ·  Jul 26, 2024

15. Report for overall AI Score out of a sum of calls/time period

    12 votes

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    Future Consideration  ·  2 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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    Juan David supported this idea  ·  Jul 26, 2024

16. Daily Coaching Summaries

    5 votes

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    0 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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    Juan David supported this idea  ·  Jul 26, 2024

17. Ability to drill down to detailed reporting into speaking metrics

    6 votes

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    Future Consideration  ·  0 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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    Juan David supported this idea  ·  Jul 26, 2024

18. Matching speaking metrics on call details and PowerSkills tabs

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    Under Review  ·  0 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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    Juan David supported this idea  ·  Jul 26, 2024

19. AI tracking over time to see if coaching works

    8 votes

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    Future Consideration  ·  0 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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    Juan David supported this idea  ·  Jul 26, 2024

20. Actionable Insights - Did you know this about your business?

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    Future Consideration  ·  0 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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    Juan David supported this idea  ·  Jul 26, 2024