Settings and activity

12 results found

1. Shared SMS were multiple users can receive and send SMS on specific number

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   164 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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   Planned  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

   Good news everyone! Our Product team is working on a new Shared SMS product that will be available to RingEX customers for private beta testing in September and are ready to begin waitlisting customers who are interested today!

   
   

   To join the waitlist and learn more about this private beta program, please email us at ideas@ringcentral.com and let us know you are interested in our Shared SMS beta. Our Product team will follow up shortly after.

   
   

   Thank you! 

   Brian supported this idea  ·  Aug 29, 2025

2. call queue automatically update work hours

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   New  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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   Brian shared this idea  ·  Oct 29, 2024

3. Ability to Disable Changing of Caller ID from RingCentral App

   10 votes

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   Under Review  ·  4 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Brian supported this idea  ·  Aug 15, 2024
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   Brian commented  ·  Aug 15, 2024  ·  Edit…  ·  Delete…

   Same issue here, I confirmed with support that only the desktop app doesn't support this restriction which seems strange given it works in other areas when disabled by an admin.

   Save Submitting...

4. Transcribe Calls - On Demand

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   Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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5. Transcribe Recorded or In-Progress Calls

   50 votes

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   Under Review  ·  4 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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6. Missed call notifications for IVR menus

   9 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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7. Time out feature within IVR menu

   13 votes

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   Under Review  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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8. Adjust the Prompt repeat times of IVR menu

   23 votes

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   Under Review  ·  3 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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9. Is it possible to configure the number of times a prompt is repeated in the IVR system? Currently set to repeat 3 times, hard coded. I h...

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   Under Review  ·  2 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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10. Give capability to have rotating marketing messages for hold & call transfer custom ringing.

    5 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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11. Auto reply SMS to missed calls

    137 votes

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    Planned  ·  26 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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12. Analytics regarding Text Messaging/SMS

    245 votes

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    Future Consideration  ·  31 comments  ·  Analytics & Reporting » Live Reports  ·  Delete…  ·  Admin →
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