Settings and activity

46 results found

1. Allow Admins the ability to schedule activation emails

   6 votes

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   New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Christy supported this idea  ·  Feb 4, 2026

2. Reporting Capability on IVR Menu for key presses

   79 votes

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   Planned  ·  4 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Christy supported this idea  ·  Feb 3, 2026

3. Export Call Queues with all Call Queue details - Reports Feature

   23 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Christy supported this idea  ·  Jan 21, 2026

4. Download and Delivery Option in the Admin Portal for Specific Roles

   4 votes

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   New  ·  0 comments  ·  Analytics & Reporting » Accessibility  ·  Delete…  ·  Admin →
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   Christy shared this idea  ·  Oct 28, 2025

5. Ability to Download Qos Reports

   91 votes

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   Future Consideration  ·  5 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Christy supported this idea  ·  Oct 15, 2025

6. Allow Blocking Outbound Calls by Number

   178 votes

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   Under Review  ·  33 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Christy supported this idea  ·  Sep 30, 2025

7. Schedule report for QoS calls data

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   20 votes

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   New  ·  1 comment  ·  Analytics & Reporting » QOS  ·  Delete…  ·  Admin →
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   Christy supported this idea  ·  Sep 16, 2025

8. Allow for Call Transcripts to be Backed Up via RC Archiver

   18 votes

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   New  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Other  ·  Delete…  ·  Admin →
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   Christy supported this idea  ·  Sep 4, 2025

9. User Status Details

   33 votes

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   Under Review  ·  1 comment  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Christy supported this idea  ·  Sep 3, 2025

10. Report DID's SMS campaign & SMS Status

    17 votes

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    New  ·  2 comments  ·  RingCentral Contact Center » Admin Portal  ·  Delete…  ·  Admin →
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    Christy supported this idea  ·  Aug 28, 2025

11. When All Members Are Unavailable Routing Options

    22 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Christy supported this idea  ·  Aug 22, 2025

12. Grant Remote Control Access to Shared Screen via website not app

    21 votes

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    New  ·  2 comments  ·  Events & Video » Video Meetings (RCV)  ·  Delete…  ·  Admin →
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    Christy supported this idea  ·  Jul 30, 2025

13. Add reporting for use of specific extensions (like message only extensions)

    12 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Christy supported this idea  ·  Jul 23, 2025

14. Performance Reports for Message-Only Extensions

    15 votes

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    New  ·  0 comments  ·  Analytics & Reporting » Live Reports  ·  Delete…  ·  Admin →
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    Christy supported this idea  ·  Jul 23, 2025

15. Please make new features OFF by deafult "AI Assistant" with pop-up to try new feature

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    21 votes

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    New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Virtual Assistant (AVA)  ·  Delete…  ·  Admin →
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    Christy supported this idea  ·  Jul 15, 2025

16. SMS forwarding settings

    55 votes

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    Future Consideration  ·  11 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Christy supported this idea  ·  Jul 7, 2025

17. Allow portal access to change configuration file

    15 votes

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    New  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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    Christy supported this idea  ·  Jul 3, 2025

18. Giving a user the ability to select any user within performance reports and not being limited to only the users of call queues they manage.

    20 votes

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    New  ·  1 comment  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Christy supported this idea  ·  Jun 26, 2025

19. Change frequency of periodic tone on outbound recorded calls

    18 votes

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    0 comments  ·  Phone & Messaging  ·  Delete…  ·  Admin →
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    Christy supported this idea  ·  Jun 11, 2025

20. Allow Administrator to disable "Auto-answer call" feature

    113 votes

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    Under Review  ·  14 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Christy supported this idea  ·  Jun 10, 2025