Settings and activity

29 results found

1. Analytics report for IVR key presses

   74 votes

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   Under Review  ·  1 comment  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Cesar supported this idea  ·  Oct 30, 2025

2. Allow all phone numbers in the RingCentral account to be used as an Outbound Caller ID for any extension in system

   20 votes

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   New  ·  1 comment  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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   Cesar supported this idea  ·  Oct 30, 2025

3. SFDC to RingCX integration

   2 votes

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   0 comments  ·  RingCX » Integrations & APIs  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminPaula (Group Product Manager, RingCentral) responded

   https://support.ringcentral.com/article-v2/using-auto-link-in-ringcx-for-salesforce.html?brand=RingCentral&product=RingCX&language=en_US

   Cesar shared this idea  ·  Sep 10, 2025

4. Allow Administrator to disable "Auto-answer call" feature

   111 votes

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   Under Review  ·  13 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Cesar supported this idea  ·  Jun 10, 2025

5. Ability for administrator to remove "Generate notes for all calls" function

   32 votes

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   New  ·  1 comment  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Virtual Assistant (AVA)  ·  Delete…  ·  Admin →
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   Cesar supported this idea  ·  Jun 10, 2025

6. Disable AI "Automatic notes"

   34 votes

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   New  ·  3 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » Other  ·  Delete…  ·  Admin →
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   Cesar supported this idea  ·  Jun 10, 2025

7. All Messages Conversation Search Enhancement

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   21 votes

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   Planned  ·  0 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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   Cesar supported this idea  ·  Jun 5, 2025

8. company directory with DIDs that can be downloaded or exported

   6 votes

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   New  ·  1 comment  ·  Analytics & Reporting » Adoption & Usage  ·  Delete…  ·  Admin →
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   Cesar supported this idea  ·  May 5, 2025

9. Poly Lens app

   24 votes

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   Future Consideration  ·  2 comments  ·  Developer Platform, APIs, & Integrations » Integrations: Other  ·  Delete…  ·  Admin →
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   Cesar supported this idea  ·  May 1, 2025

10. Wrap Time / After Contact Work

    129 votes

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    Future Consideration  ·  12 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Cesar supported this idea  ·  Mar 12, 2025

11. Dial-by-Name customization

    29 votes

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    Under Review  ·  3 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Cesar supported this idea  ·  Mar 11, 2025

12. Ability for Queue managers to be notified when call is waiting

    28 votes

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    Under Review  ·  3 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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    Cesar supported this idea  ·  Mar 10, 2025

13. View Ring CX Realtime dashboards in minutes and seconds.

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    95 votes

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    Implemented  ·  7 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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    Cesar supported this idea  ·  Mar 6, 2025

14. Admins need to control RingCentral app settings

    26 votes

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    Under Review  ·  2 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Cesar supported this idea  ·  Feb 19, 2025

15. Enhance the Lead Load Report

    15 votes

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    Future Consideration  ·  0 comments  ·  RingCX » Automated outbound dialing, campaign & lead mngmt  ·  Delete…  ·  Admin →
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    Cesar supported this idea  ·  Oct 31, 2024

16. Reporting on Custom Answering Rules

    10 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Cesar supported this idea  ·  Sep 11, 2024

17. RingCentral App Compatibility with Azure Virtual Desktop

    13 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Cesar supported this idea  ·  Jun 6, 2024

18. Add physical addresses to reports as a tab

    12 votes

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    1 comment  ·  Analytics & Reporting » Accessibility  ·  Delete…  ·  Admin →
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    Cesar supported this idea  ·  May 16, 2024

19. Reverse Shadow function

    4 votes

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    0 comments  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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    Cesar supported this idea  ·  Apr 29, 2024

20. Disable/Block Calls on Fax only Accounts

    10 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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