Settings and activity

469 results found

1. Call handling directly ringing the next extension.

   8 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Not at all You must login first! Important You must login first! Critical You must login first!

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   Margarette supported this idea  ·  Jul 5, 2024

2. SMS Usage Counter

   21 votes

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   Future Consideration  ·  3 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Margarette supported this idea  ·  Jul 4, 2024

3. option to add hotdesk to call queue

   10 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Margarette supported this idea  ·  Jul 3, 2024

4. MS Teams integration cannot search keywords in SMS & phone directory excludes phone numbers

   7 votes

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   Under Review  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Integrations: Microsoft Teams  ·  Delete…  ·  Admin →
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   Margarette supported this idea  ·  Jul 3, 2024

5. Record/Archive All SMS Messages

   46 votes

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   Future Consideration  ·  5 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Margarette supported this idea  ·  Jun 26, 2024

6. Give administrators the ability to report on text messaging (number sent/received, and even view the text)

   31 votes

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   Under Review  ·  2 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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   Margarette supported this idea  ·  Jun 25, 2024

7. Text Message Auditing

   29 votes

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   Future Consideration  ·  4 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Margarette supported this idea  ·  Jun 25, 2024

8. Separate Outbound Calling Announcement

   25 votes

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   Under Review  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Margarette supported this idea  ·  Jun 25, 2024

9. Call forwarding - Differentiate external/internal calls for forwarding

   21 votes

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   Under Review  ·  4 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Margarette supported this idea  ·  Jun 24, 2024

10. Ability to Schedule Text Messages

    254 votes

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    50 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Planned  ·  AdminJessica H. (Admin, RingCentral) responded

    Check out BeeTexting to learn how to schedule text messages today: https://www.ringcentral.com/apps/beetexting

    Margarette supported this idea  ·  Jun 24, 2024

11. Detailed report of abandoned calls in a call queue in analytics

    35 votes

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    1 comment  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Margarette supported this idea  ·  Jun 24, 2024

12. Make call queue faxes accessible in the RC app

    28 votes

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    Under Review  ·  3 comments  ·  Phone & Messaging » Fax  ·  Delete…  ·  Admin →
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    Margarette supported this idea  ·  Jun 21, 2024

13. Simplify RC Desktop and RC Mobile login process

    3 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Margarette supported this idea  ·  Jun 19, 2024

14. Use fingerprint or face id to login on phones

    27 votes

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    Under Review  ·  7 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Margarette supported this idea  ·  Jun 19, 2024

15. Set login option for agents (Admin)

    24 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Margarette supported this idea  ·  Jun 19, 2024

16. Receive a notification alert when a certain number or number series becomes available

    7 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Margarette supported this idea  ·  Jun 19, 2024

17. Per-user outbound caller ID list customization and search feature.

    46 votes

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    Under Review  ·  4 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Margarette supported this idea  ·  Jun 19, 2024

18. Report outbound caller ID settings

    25 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Margarette supported this idea  ·  Jun 19, 2024

19. Allow me to pull a list of all extensions for a site, including users, limited extensions, paging groups, call queues, IVRs, etc

    10 votes

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    Under Review  ·  2 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Margarette supported this idea  ·  Jun 19, 2024

20. Reports to generate the caller id number set up for all users

    6 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Margarette supported this idea  ·  Jun 19, 2024