Settings and activity

429 results found

1. presence keys template for Polycom phones

   23 votes

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   Under Review  ·  9 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Margarette supported this idea  ·  Feb 3, 2025

2. Template for Intercom and Presence setting

   38 votes

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   Under Review  ·  6 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Margarette supported this idea  ·  Feb 3, 2025

3. Status based call handling options

   7 votes

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   Under Review  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Integrations: Other  ·  Delete…  ·  Admin →
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   Margarette supported this idea  ·  Feb 3, 2025

4. Update the article about "Log Out of RingCentral Phone for Desktop"

   2 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Margarette supported this idea  ·  Jan 30, 2025

5. Reputation Management support for phone numbers being flagged as Spam.

   49 votes

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   Under Review  ·  0 comments  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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   Margarette supported this idea  ·  Jan 29, 2025

6. Call waiting to apply on call queue members.

   74 votes

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   7 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminCrystal Fabroa (Social Media Specialist, RingCentral) responded

   https://support.ringcentral.com/article-v2/Allowing-agents-to-handle-multiple-calls-in-a-RingEX-call-queue.html?brand=RingCentral&product=RingEX&language=en_US

   Margarette supported this idea  ·  Jan 27, 2025

7. Customize Time in Performance Reports

   35 votes

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   3 comments  ·  Analytics & Reporting » Accessibility  ·  Delete…  ·  Admin →
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   Margarette supported this idea  ·  Jan 24, 2025

8. performance reports

   17 votes

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   New  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Margarette supported this idea  ·  Jan 24, 2025

9. Agent Analytics: Log Agent Queue Uptime

   13 votes

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   Under Review  ·  0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Margarette supported this idea  ·  Jan 22, 2025

10. Comprehensive Call Tracking in Business Analytics - Including Call Queue and Individual User Extensions

    19 votes

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    Under Review  ·  2 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Margarette supported this idea  ·  Jan 22, 2025

11. Customized waiting time settings in Call parking

    11 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Margarette supported this idea  ·  Jan 21, 2025

12. history of who owned a number

    3 votes

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    0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Margarette supported this idea  ·  Jan 20, 2025

13. Option to disable the option of automatically sending a "Welcome Email

    7 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Margarette supported this idea  ·  Jan 20, 2025

14. Park callback is too fast, then drops the parked call

    4 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Margarette supported this idea  ·  Jan 20, 2025

15. Ability to **respond** to short code SMS messages.

    170 votes

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    Under Review  ·  27 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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    Margarette supported this idea  ·  Jan 17, 2025

16. Allow setting the Company Fax/SMS Recipient to a call queue

    38 votes

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    Future Consideration  ·  10 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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    Margarette supported this idea  ·  Jan 16, 2025

17. company fax to print in fax machine in the fax only extension

    3 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Margarette supported this idea  ·  Jan 16, 2025

18. Have an option to receive faxes simultaneously by email and fax machine

    5 votes

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    New  ·  1 comment  ·  Phone & Messaging » Fax  ·  Delete…  ·  Admin →
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    Margarette supported this idea  ·  Jan 15, 2025

19. Automatically print fax without being required to sign in to RC App

    8 votes

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    0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Margarette supported this idea  ·  Jan 15, 2025

20. Show Original Callers Number in Caller ID when Transferring calls to External numbers

    71 votes

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    Under Review  ·  15 comments  ·  Phone & Messaging » Hardware  ·  Delete…  ·  Admin →
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    Margarette supported this idea  ·  Jan 13, 2025