Settings and activity

171 results found

1. call park on shared lines

   6 votes

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   New  ·  0 comments  ·  Phone & Messaging » HUD & Presence  ·  Delete…  ·  Admin →
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   Kathryn shared this idea  ·  Jun 25, 2024

2. software version for ringcentral app to download

   1 vote

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   Kathryn shared this idea  ·  Jun 24, 2024

3. Park call numbers/extension specific to site

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   Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Kathryn supported this idea  ·  Jun 24, 2024

4. Ability to forward shared line calls to an external number

   3 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Kathryn supported this idea  ·  Jun 21, 2024

5. Change I.P Address to Avoid Number comes up as Spam

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   New  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Edit…  ·  Delete…  ·  Admin →
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   Kathryn shared this idea  ·  Jun 21, 2024

6. Shared SMS were multiple users can receive and send SMS on specific number

   1,445 votes

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   Implemented  ·  341 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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   Kathryn supported this idea  ·  Jun 20, 2024

7. access Message only extension from the User account via RC app

   13 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Kathryn supported this idea  ·  Jun 20, 2024

8. Spoof Prevention / Prevent RingCentral numbers from being Spoofed by Fraudulent Services

   210 votes

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   Planned  ·  44 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Kathryn supported this idea  ·  Jun 19, 2024

9. Leave notes for people when transferring calls

   1 vote

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   New  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Edit…  ·  Delete…  ·  Admin →
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   Kathryn shared this idea  ·  Jun 19, 2024

10. Ability To Add Notes When Transferring Call In MAX Agent

    3 votes

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    0 comments  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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    Kathryn supported this idea  ·  Jun 19, 2024

11. Want the fax to send atomically to other extension

    5 votes

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    0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Kathryn supported this idea  ·  Jun 18, 2024

12. Company-Wide Contact List

    89 votes

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    Planned  ·  7 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Kathryn supported this idea  ·  Jun 17, 2024

13. deskphone number to be assigned as direct number for call queue

    2 votes

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    New  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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    Kathryn shared this idea  ·  Jun 17, 2024

14. main number to be the direct number of a call queue

    1 vote

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    New  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Edit…  ·  Delete…  ·  Admin →
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    Kathryn supported this idea  ·  Jun 17, 2024
    Kathryn shared this idea  ·  Jun 14, 2024

15. Redirect call to main number

    5 votes

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    0 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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    Kathryn supported this idea  ·  Jun 14, 2024

16. Ability to see the direct number's name on the dialpad instead the call queue name

    1 vote

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    New  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Edit…  ·  Delete…  ·  Admin →
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    Kathryn shared this idea  ·  Jun 12, 2024

17. show call logs on call presence

    15 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Kathryn supported this idea  ·  Jun 11, 2024

18. Ability to answer more than 1 call from a call queue.

    49 votes

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    9 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminCrystal Fabroa (Social Media Specialist, RingCentral) responded

    You can now allow call queue members to handle multiple calls — perfect for busy environments where incoming calls keep rolling in. This feature lets agents place one call on hold while answering another, improving flexibility and efficiency for your team.

    Learn more here:

    👉 Allowing call queue members to handle multiple calls.

    Kathryn supported this idea  ·  Jun 5, 2024

19. Allow users to place call on hold to answer second incoming call

    15 votes

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    Under Review  ·  0 comments  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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    Kathryn supported this idea  ·  Jun 5, 2024

20. Capability of the User to use Multiple Site Caller ID

    39 votes

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    Under Review  ·  7 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Kathryn supported this idea  ·  May 29, 2024