We have setup a forwarding in our account from our main number to call queue we setup our call queue that if its not answered it will forward to an IVR menu where the caller can select which voicemail they will leave their message however upon setting up redirect call from user extension its looping back to the main number, we have consulted ringcentral support and we informed that there will be a conflict on this setup and we will need to choose 1 feature to be enabled

We need our callers to be forwarded to the main number when they dialed a user extension direct number we also need the caller to be able to select which voicemail box to leave their message when they call our company from the call queue