Settings and activity

147 results found

1. Yealink Key Templates

   40 votes

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   Under Review  ·  4 comments  ·  Phone & Messaging » Hardware  ·  Delete…  ·  Admin →
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   Kathryn supported this idea  ·  Apr 17, 2024

2. Apply key template on Presence for yealink device

   28 votes

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   Under Review  ·  8 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Kathryn supported this idea  ·  Apr 17, 2024

3. Stop others from spoofing our number

   8 votes

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   Planned  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Kathryn supported this idea  ·  Apr 15, 2024

4. Customer wants to add fax forwarding

   7 votes

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   Under Review  ·  1 comment  ·  Phone & Messaging » Fax  ·  Delete…  ·  Admin →
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   Kathryn supported this idea  ·  Apr 10, 2024

5. robo calls call routing

   7 votes

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   0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Kathryn supported this idea  ·  Apr 9, 2024

6. Enable forwarding calls to external numbers to allow voicemail in RingCentral if unanswered.

   16 votes

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   1 comment  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Kathryn supported this idea  ·  Apr 9, 2024

7. BT Epos Integration

   16 votes

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   4 comments  ·  Developer Platform, APIs, & Integrations » Integrations  ·  Delete…  ·  Admin →
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   Kathryn supported this idea  ·  Apr 9, 2024

8. Generate a report on a date range but only on specific time of the day

   36 votes

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   5 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Kathryn supported this idea  ·  Apr 9, 2024

9. Ring Central Analytics - Performance Reports - Add Date Range: 5 Days or Mon.-Fri.

   4 votes

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   Implemented  ·  0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Kathryn supported this idea  ·  Apr 9, 2024

10. Allow Use of any Number as Caller ID by Any User from Any Site

    19 votes

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    Under Review  ·  3 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Kathryn supported this idea  ·  Apr 8, 2024

11. Increase Retention Period for Sent Faxes

    58 votes

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    Under Review  ·  7 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Kathryn supported this idea  ·  Apr 8, 2024

12. Allow handling of multiple Call Queue calls

    101 votes

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    21 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Under Review  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

    Check out https://support.ringcentral.com/article/Set-up-Call-Queue-Pickup-Group.html for how to set up call queue pickup groups. When pickup members are also call queue agents, they can pick up multiple queue calls concurrently.The Call Queue Pickup feature allows any call queue pickup member to answer multiple queue calls concurrently. Here is a presentation showing all of the setup details and supported use cases and call flows. Please let us know if you have any questions. https://docs.google.com/presentation/d/1H1gaxrrboXCSjvifzIw8rRYGkHdQENN_oOu9W6P_4To/edit?usp=sharingThank you for providing additional feedback on your use cases. We've changed the status back to under review from implemented.
    Kathryn supported this idea  ·  Apr 5, 2024

13. Call queue member can accept multiple calls

    8 votes

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    0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Kathryn supported this idea  ·  Apr 5, 2024

14. Make blacklisted international phone numbers easier for admins to identify

    17 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Kathryn supported this idea  ·  Apr 4, 2024

15. SMS Text Message Content word filtering? want to turned it off.

    9 votes

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    3 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Kathryn supported this idea  ·  Apr 2, 2024

16. Prompt stating that the call was from RingCentral or Specific Extension when forwarded to an External Number

    5 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Kathryn supported this idea  ·  Apr 2, 2024

17. Include Extension number on Outbound Caller ID

    3 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Kathryn supported this idea  ·  Apr 2, 2024

18. Ability to answer Apple Verification Calls

    23 votes

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    Under Review  ·  6 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Kathryn supported this idea  ·  Apr 1, 2024

19. Longer Time Frame to Access Call Logs

    6 votes

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    0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Kathryn supported this idea  ·  Mar 28, 2024

20. Bulk import and bulk change for IVRs and groups

    7 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Kathryn supported this idea  ·  Mar 28, 2024