Settings and activity

62 results found

1. Make voice transcripts visible to agents in RingCX

   22 votes

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   Planned  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Ayra supported this idea  ·  May 8, 2025

2. Dial by Name Directory

   6 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Ayra supported this idea  ·  May 8, 2025

3. Disable Call Monitoring Notification

   21 votes

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   3 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Ayra supported this idea  ·  Apr 25, 2025

4. Remove email notification to the users when adding or remove users in call monitoring.

   23 votes

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   Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Ayra supported this idea  ·  Apr 25, 2025

5. bulk factory or password reset the phone devices

   3 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Hardware  ·  Delete…  ·  Admin →
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   Ayra supported this idea  ·  Apr 16, 2025

6. Do Not Call list for RingEX

   50 votes

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   Under Review  ·  13 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Ayra supported this idea  ·  Mar 21, 2025

7. DELAY DELIVERY

   5 votes

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   New  ·  0 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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   Ayra supported this idea  ·  Mar 20, 2025

8. I would like to have the ability to type a message and be able to schedule it for a "send date or at a later date and time."

   20 votes

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   New  ·  4 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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   Ayra supported this idea  ·  Mar 20, 2025

9. Turn off Security Notice from RingCentral

   8 votes

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   New  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Ayra supported this idea  ·  Mar 12, 2025

10. Assignment and tracking of University lessons to users

    8 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Ayra supported this idea  ·  Mar 4, 2025

11. Email Notifications received by Users after being added for Automatic Call Recording should have an option for it to be disabled on the ...

    16 votes

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    Under Review  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Ayra supported this idea  ·  Mar 3, 2025

12. Caller ID name should be visible for Toll Free

    159 votes

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    Future Consideration  ·  32 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Ayra supported this idea  ·  Feb 11, 2025

13. Improvement with the CX queue voicemail options.

    38 votes

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    Future Consideration  ·  5 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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    Ayra supported this idea  ·  Feb 7, 2025

14. ability to access contact center voicemail through phone

    9 votes

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    New  ·  0 comments  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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    Ayra supported this idea  ·  Feb 3, 2025

15. Ringcx voicemail Email notification includes transcript of the voicemail

    47 votes

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    5 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminKirill.V (Group Product Manager, RingCentral) responded

    Interactions coming through the Queue voicemail channel provide transcripts now

    Ayra supported this idea  ·  Feb 3, 2025

16. Hide SFTP credentials in the RingCX Recording Delivery

    8 votes

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    Implemented  ·  2 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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    Ayra supported this idea  ·  Feb 3, 2025

17. Export an excel file of all users/extensions along with all of their configuration settings.

    15 votes

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    Future Consideration  ·  4 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Ayra supported this idea  ·  Jan 13, 2025

18. Extend Co-Recipents RCApp functionality to fax

    39 votes

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    2 comments  ·  Phone & Messaging » Fax  ·  Delete…  ·  Admin →
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    Ayra supported this idea  ·  Dec 6, 2024

19. remove do not disturb

    32 votes

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    Under Review  ·  8 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Ayra supported this idea  ·  Nov 4, 2024

20. Being able to change an agents status through the Real Time Dashboard

    21 votes

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    Implemented  ·  2 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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    Ayra supported this idea  ·  Sep 20, 2024