Settings and activity

24 results found

1. Disable user's delete SMS history button/icon

   22 votes

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   Under Review  ·  10 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Jennifer commented  ·  Oct 14, 2026  ·  Edit…  ·  Delete…

   This is a useful feature, especially at the user level, as it can prevent users from deleting important messages. It also provides an additional safeguard by preserving message history for quality assurance and account reviews.

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   Jennifer supported this idea  ·  Oct 14, 2026

2. Ability to disable voicemail envelope information when listening via physical phone

   6 votes

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   New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Jennifer supported this idea  ·  Oct 9, 2026

3. Remove Transmission Header on faxes

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   New  ·  0 comments  ·  Phone & Messaging » Fax  ·  Edit…  ·  Delete…  ·  Admin →
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   Jennifer shared this idea  ·  Oct 6, 2026

4. Please add the ability to display the original external caller’s name and phone number for calls placed in a Park Location.

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   New  ·  0 comments  ·  Phone & Messaging » Accessibility  ·  Delete…  ·  Admin →
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   Jennifer shared this idea  ·  Sep 15, 2026

5. Filler words: Show the number of times filler words were said

   4 votes

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   0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AVA (AI Virtual Assistant)  ·  Delete…  ·  Admin →
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   Jennifer supported this idea  ·  Jul 28, 2026

6. Match Inbound Caller ID to External Mobile Numbers in User Profiles for Internal Recognition

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   New  ·  0 comments  ·  Phone & Messaging » Contacts  ·  Edit…  ·  Delete…  ·  Admin →
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   Jennifer shared this idea  ·  Jul 27, 2026

7. I want to do an internal warm transfer a to a deskphone that is on DND

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   New  ·  0 comments  ·  Phone & Messaging » Hardware  ·  Edit…  ·  Delete…  ·  Admin →
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   Jennifer shared this idea  ·  Jul 15, 2026

8. Add 911 as a speed dial on deskphones

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   New  ·  0 comments  ·  RingCentral Contact Center » Accessibility  ·  Edit…  ·  Delete…  ·  Admin →
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   Jennifer shared this idea  ·  May 8, 2026

9. Apply key template on Presence for yealink device

   49 votes

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   Under Review  ·  14 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Jennifer supported this idea  ·  Apr 23, 2026

10. Override company name spelling in ACE

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    New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE (AI Conversation Expert)  ·  Delete…  ·  Admin →
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    Jennifer supported this idea  ·  Apr 16, 2026

11. Having an option to display the source call queue

    11 votes

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    New  ·  2 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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    Jennifer shared this idea  ·  Mar 12, 2026

12. To be able to receive verification codes from Capital One and other banks

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    New  ·  1 comment  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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    Jennifer shared this idea  ·  Mar 4, 2026

13. To be able to search the AI notes using keywords

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    New  ·  1 comment  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Jennifer shared this idea  ·  Feb 26, 2026

14. Enable AI transcription on Desk phone

    301 votes

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    Planned  ·  85 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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    Jennifer supported this idea  ·  Jan 1, 2026

15. The option to send an automatic SMS text message to inbound callers

    13 votes

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    Under Review  ·  2 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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    Jennifer supported this idea  ·  Dec 8, 2025

16. Customer wallpaper on Mitel 6900 series phone

    5 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Hardware  ·  Delete…  ·  Admin →
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    Jennifer supported this idea  ·  Dec 5, 2025

17. Enable customization on the audio conference host code

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    New  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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    Jennifer supported this idea  ·  Nov 21, 2025

18. Multiple recipient for faxes and SMS

    261 votes

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    Under Review  ·  45 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Jennifer supported this idea  ·  Nov 13, 2025

19. Documents Preview

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    12 votes

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    New  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Jennifer supported this idea  ·  Oct 20, 2025

20. Call Queue Management

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    New  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Edit…  ·  Delete…  ·  Admin →
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    Jennifer shared this idea  ·  Oct 14, 2025