Settings and activity

16 results found

1. Documents Preview

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   New  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Ricky supported this idea  ·  Oct 17, 2025

2. can you do automatic pick up on call queues for one specific number?

   2 votes

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   New  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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   Ricky supported this idea  ·  Oct 8, 2025

3. Option to answer limited number of active calls per call queue

   8 votes

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   New  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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   Ricky supported this idea  ·  Aug 8, 2025

4. Include Auto-Answer in User Template

   3 votes

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   New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Ricky supported this idea  ·  Aug 7, 2025

5. Ability to have an option to send automated survey thru SMS

   1 vote

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   New  ·  0 comments  ·  Phone & Messaging » SMS/Text  ·  Edit…  ·  Delete…  ·  Admin →
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   Ricky shared this idea  ·  Jun 20, 2025

6. Ability to adjust the call recording prompt before it play (10 seconds)

   5 votes

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   New  ·  0 comments  ·  Phone & Messaging » International  ·  Delete…  ·  Admin →
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   Ricky shared this idea  ·  Apr 3, 2025

7. Ability to identify if the SPAM caller is our client or a spammer

   1 vote

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   New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Edit…  ·  Delete…  ·  Admin →
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   Ricky shared this idea  ·  Mar 17, 2025

8. Customer would like to have the capability to use the dial pad for Yeahlink WH67 headset for making calls.

   2 votes

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   New  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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9. Option to filter unwanted text messages

   4 votes

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   New  ·  0 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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   Ricky shared this idea  ·  Dec 18, 2024

10. Ability to join 3 simultaneous RingCentral video meetings

    2 votes

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    New  ·  0 comments  ·  Events & Video » Video Meetings (RCV)  ·  Delete…  ·  Admin →
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    Ricky shared this idea  ·  Oct 31, 2024

11. Customize shared lines name on phone screen if it's been used to multiple devices

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    New  ·  0 comments  ·  Phone & Messaging » HUD & Presence  ·  Delete…  ·  Admin →
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    Ricky shared this idea  ·  Oct 8, 2024

12. Ability to answer more than 1 call from a call queue.

    49 votes

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    9 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminCrystal Fabroa (Social Media Specialist, RingCentral) responded

    You can now allow call queue members to handle multiple calls — perfect for busy environments where incoming calls keep rolling in. This feature lets agents place one call on hold while answering another, improving flexibility and efficiency for your team.

    
    

    Learn more here:

    👉 Allowing call queue members to handle multiple calls.

    Ricky supported this idea  ·  Sep 26, 2024

13. Requesting to have a feature on app that they can use for new hire employees to listen to a live call for training purposes.

    2 votes

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    New  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Ricky shared this idea  ·  Sep 9, 2024

14. Company Fax Number option to enable and disable

    34 votes

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    Under Review  ·  5 comments  ·  Phone & Messaging » Fax  ·  Delete…  ·  Admin →
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    Ricky supported this idea  ·  Aug 30, 2024

15. Customer is requesting to use 511 number as their extension

    3 votes

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    New  ·  1 comment  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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    Ricky shared this idea  ·  Jul 12, 2024

16. Requesting to add a separate screen for sign language interpreter.

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    New  ·  0 comments  ·  Events & Video » Video Meetings (RCV)  ·  Delete…  ·  Admin →
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    Ricky shared this idea  ·  Jul 11, 2024