Settings and activity

101 results found

1. Ability to retrieve deleted calls

   30 votes

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   Under Review  ·  3 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Jason supported this idea  ·  May 20, 2025

2. download transcript after the call is finished

   7 votes

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   New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » Other  ·  Delete…  ·  Admin →
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   Jason supported this idea  ·  May 8, 2025

3. Ability to download or view SMS transcripts

   49 votes

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   Under Review  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Jason supported this idea  ·  May 8, 2025

4. Multiple recipient for faxes and SMS

   249 votes

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   Under Review  ·  39 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Jason supported this idea  ·  May 7, 2025

5. Integration Console - Salesforce connect

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   21 votes

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   New  ·  6 comments  ·  Developer Platform, APIs, & Integrations » Integrations: Salesforce  ·  Delete…  ·  Admin →
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   Jason supported this idea  ·  May 7, 2025

6. enable Intercom at an Account Level

   4 votes

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   New  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Jason commented  ·  May 7, 2025  ·  Edit…  ·  Delete…

   enable Intercom at an Account Level instead of enabling it individually for each user

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   Jason shared this idea  ·  May 7, 2025

7. automatically sync RingCentral contacts to Google Workspace

   3 votes

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   New  ·  1 comment  ·  Developer Platform, APIs, & Integrations » Other  ·  Delete…  ·  Admin →
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   Jason shared this idea  ·  Apr 30, 2025

8. Include contents of SMS/MMS on the Logs

   150 votes

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   Under Review  ·  21 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Jason supported this idea  ·  Apr 23, 2025

9. Download SMS via RC App.

   34 votes

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   Under Review  ·  3 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Jason supported this idea  ·  Apr 23, 2025

10. Generate analytics reports showing detailed call queue report

    40 votes

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    New  ·  6 comments  ·  Analytics & Reporting » Live Reports  ·  Delete…  ·  Admin →
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    Jason supported this idea  ·  Apr 11, 2025

11. Increase TCR Filters, to include sites and departments

    25 votes

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    New  ·  0 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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    Jason supported this idea  ·  Mar 28, 2025

12. Remove email notification to the users when adding or remove users in call monitoring.

    22 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Jason supported this idea  ·  Mar 27, 2025

13. Disable Call Monitoring Notification

    19 votes

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    2 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Jason supported this idea  ·  Mar 27, 2025

14. Receive OTP from websites

    198 votes

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    Under Review  ·  42 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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    Jason supported this idea  ·  Mar 18, 2025

15. Corporate Directory - External contacts

    20 votes

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    Under Review  ·  2 comments  ·  Phone & Messaging » Hardware  ·  Delete…  ·  Admin →
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    Jason supported this idea  ·  Mar 3, 2025

16. give option a user to access call logs for particular users

    6 votes

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    1 comment  ·  Analytics & Reporting » Live Reports  ·  Delete…  ·  Admin →
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    Jason supported this idea  ·  Feb 27, 2025

17. Send a Copy of Outbound Fax to Email or Specific Number

    3 votes

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    New  ·  0 comments  ·  Phone & Messaging » Fax  ·  Delete…  ·  Admin →
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    Jason shared this idea  ·  Feb 25, 2025

18. Access to AI content

    15 votes

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    New  ·  3 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Jason supported this idea  ·  Feb 20, 2025

19. Spoof Prevention / Prevent RingCentral numbers from being Spoofed by Fraudulent Services

    117 votes

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    Planned  ·  22 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Jason supported this idea  ·  Feb 14, 2025

20. Export Adoption & Usage

    8 votes

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    New  ·  1 comment  ·  Analytics & Reporting » Adoption & Usage  ·  Delete…  ·  Admin →
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    Jason commented  ·  Feb 6, 2025  ·  Edit…  ·  Delete…

    Ability to export Adoption & Usage data, not just for downloading, but also for integrating with other tools and systems. This feature would allow users to extract comprehensive reports on user engagement, platform adoption, and overall usage patterns. The data could be exported in various formats, such as CSV, Excel, or API integrations, enabling seamless integration with analytics platforms or business intelligence tools. This would provide deeper insights into user behavior and adoption trends, facilitating more strategic decision-making and performance tracking over time.

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    Jason supported this idea  ·  Feb 6, 2025
    Jason shared this idea  ·  Feb 5, 2025