Settings and activity

52 results found

1. Call queue groups should also be visible on the HUD

   80 votes

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   Future Consideration  ·  4 comments  ·  Phone & Messaging » HUD & Presence  ·  Delete…  ·  Admin →
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   Creative supported this idea  ·  Aug 27, 2024

2. HUD- ALL option is missing

   30 votes

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   New  ·  6 comments  ·  Phone & Messaging » HUD & Presence  ·  Delete…  ·  Admin →
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   Creative supported this idea  ·  Aug 27, 2024

3. presence keys template for Polycom phones

   23 votes

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   Under Review  ·  9 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Creative supported this idea  ·  Aug 27, 2024

4. Bulk Upload Devices

   30 votes

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   4 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Creative supported this idea  ·  Aug 13, 2024

5. Add Public Holidays into the Call Queue Schedule

   64 votes

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   8 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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   Planned  ·  AdminJessica H. (Admin, RingCentral) responded

   This will be implemented in November 2024 as Call Queue Custom Rule Templates!

   Creative supported this idea  ·  Jul 9, 2024

6. Allow intercom to be used with presence - will allow intercom to work without entering extension number

   11 votes

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   Under Review  ·  1 comment  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Creative supported this idea  ·  Jul 9, 2024

7. Set Intercom Feature In Bulk.

   64 votes

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   Under Review  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Creative supported this idea  ·  Jul 9, 2024

8. Account-Wide Holiday Settings and/or Holiday Templates

   245 votes

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   27 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminJessica H. (Admin, RingCentral) responded

   Learn how to set up and apply a holiday call handling template as an admin here: https://support.ringcentral.com/article-v2/Setting-custom-holiday-rules-for-user-extensions.html?brand=RingCentral&product=RingEX&language=en_US

   Creative supported this idea  ·  May 20, 2024

9. Multiple Voicemail Greetings

   218 votes

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   Future Consideration  ·  59 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Creative supported this idea  ·  Apr 2, 2024

10. Replay voicemail

    5 votes

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    Future Consideration  ·  1 comment  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Creative supported this idea  ·  Apr 2, 2024

11. Warm Transfer Voicemail

    12 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Creative supported this idea  ·  Apr 2, 2024

12. Access voicemail without pin from IP phone

    13 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Creative supported this idea  ·  Apr 2, 2024