Settings and activity

31 results found

1. The status in the RingCentral App should turn busy the moment that the agent dials out from the dekphone.

   6 votes

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   New  ·  0 comments  ·  Phone & Messaging » HUD & Presence  ·  Delete…  ·  Admin →
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   Bob supported this idea  ·  Jun 27, 2024

2. Track inbound and outbound SMS of users in a report.

   3 votes

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   New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Bob supported this idea  ·  Jun 27, 2024

3. Allow Custom Rule templates to be applied at the Site/IVR side.

   5 votes

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   New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Bob supported this idea  ·  Jun 27, 2024

4. Ability to answer the calls from other user using desk phone.

   4 votes

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   New  ·  1 comment  ·  Phone & Messaging » HUD & Presence  ·  Delete…  ·  Admin →
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   Bob commented  ·  Jun 27, 2024  ·  Edit…  ·  Delete…

   This feature is commonly called Call Monitoring

   This appears to be only available for Premium and ultimate customers.

   https://support.ringcentral.com/article-v2/8086.html?brand=RC_US&product=RingEX&language=en_US

   Save Submitting...
   Bob supported this idea  ·  Jun 27, 2024

5. Mitel Do Not Disturb presence

   21 votes

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   Under Review  ·  1 comment  ·  Phone & Messaging » Hardware  ·  Delete…  ·  Admin →
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   Bob supported this idea  ·  Jun 27, 2024

6. Adjust how missed calls are categorized for group calls

   478 votes

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   61 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

   This is now live! Learn more about this new feature here: RingEX Call Answered Elsewhere status

   Bob supported this idea  ·  Jun 27, 2024

7. Shared SMS were multiple users can receive and send SMS on specific number

   1,353 votes

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   313 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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   Planned  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

   This Beta has been closed, if you've been selected for the Beta, our product team will be reaching out! We will keep you posted if you were not contacted for Beta in November.

   
   

   Thank you!

   Bob supported this idea  ·  Jun 27, 2024

8. Allow the import and export of key assignments in Key Templates.

   6 votes

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   New  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Bob shared this idea  ·  Jun 27, 2024

9. Apply key template without overriding presence keys

   8 votes

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   3 comments  ·  Phone & Messaging » Hardware  ·  Delete…  ·  Admin →
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   Bob supported this idea  ·  Jun 27, 2024

10. TEXT MESSAGE SMS NUMBER WE SENT FROM

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    45 votes

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    6 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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    Under Review  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

    Hi everyone, we hear you, we know this was impacted in the latest update. This is being researched now to confirm when a fix can be implemented. 

    Bob supported this idea  ·  Jun 27, 2024

11. Fax Message Transmission Result email should include a copy of the document that was faxed as an attachment.

    167 votes

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    Under Review  ·  11 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Bob supported this idea  ·  Jun 27, 2024