Settings and activity

34 results found

1. Audit Trail Enhancements

   293 votes

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   76 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Under Review  ·  AdminJessica H. (Admin, RingCentral) responded

   As there are so many great ideas and suggestions for Audit Trail enhancements, we've merged them into one record to better track these feature requests. Your individual idea has not been lost, and our development team knows how important this part of the system is for everyone! We'll provide more updates when available. Thank you!

   In the meantime, please continue to leave comments on your ideal audit trail enhancement and use cases.

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   Bob commented  ·  Jul 26, 2024  ·  Edit…  ·  Delete…

   Audit trail should have some more details. Currently, when an action, such as do not disturb is changed, it identifies the source as the user. It would be extremely helpful in diagnosing issues to have the source be the specific app/device of the user to properly identify the trigger.

   For Example, if DND is set, I want to know if the DND was set on the phone, in the app, or via Teams Presence Sync. Currently I just know the user. This would also help address the concerns in idea 48034967

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   Bob supported this idea  ·  Jul 26, 2024

2. Ability to assign Custom Fax Cover Page to all Users with Extensions (Company )

   343 votes

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   Planned  ·  105 comments  ·  Phone & Messaging » Fax  ·  Delete…  ·  Admin →
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   Bob commented  ·  Jul 10, 2024  ·  Edit…  ·  Delete…

   RING CENTRAL!!! YOU HAVE HAD YOUR CLIENTS ASK FOR THIS FOR 2 YEARS, PLEASE PRIORITIZE THIS!!!

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   Bob supported this idea  ·  Jun 27, 2024

3. Transfer Directly to Voicemail Softkey - On Mitel 6940 Phones

   36 votes

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   Under Review  ·  5 comments  ·  Phone & Messaging » Hardware  ·  Delete…  ·  Admin →
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   Bob commented  ·  Jul 8, 2024  ·  Edit…  ·  Delete…

   Critical for us as well!

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   Bob supported this idea  ·  Jul 5, 2024

4. The status in the RingCentral App should turn busy the moment that the agent dials out from the dekphone.

   6 votes

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   New  ·  0 comments  ·  Phone & Messaging » HUD & Presence  ·  Delete…  ·  Admin →
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   Bob supported this idea  ·  Jun 27, 2024

5. Track inbound and outbound SMS of users in a report.

   5 votes

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   New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Bob supported this idea  ·  Jun 27, 2024

6. Allow Custom Rule templates to be applied at the Site/IVR side.

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   New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Bob supported this idea  ·  Jun 27, 2024

7. Ability to answer the calls from other user using desk phone.

   4 votes

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   New  ·  1 comment  ·  Phone & Messaging » HUD & Presence  ·  Delete…  ·  Admin →
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   Bob commented  ·  Jun 27, 2024  ·  Edit…  ·  Delete…

   This feature is commonly called Call Monitoring

   This appears to be only available for Premium and ultimate customers.

   https://support.ringcentral.com/article-v2/8086.html?brand=RC_US&product=RingEX&language=en_US

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   Bob supported this idea  ·  Jun 27, 2024

8. Mitel Do Not Disturb presence

   21 votes

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   Under Review  ·  1 comment  ·  Phone & Messaging » Hardware  ·  Delete…  ·  Admin →
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   Bob supported this idea  ·  Jun 27, 2024

9. Adjust how missed calls are categorized for group calls

   484 votes

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   61 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminJessica H. (Admin, RingCentral) responded

   This is now live! Learn more about this new feature here: RingEX Call Answered Elsewhere status

   Bob supported this idea  ·  Jun 27, 2024

10. Shared SMS were multiple users can receive and send SMS on specific number

    1,445 votes

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    Implemented  ·  341 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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    Bob supported this idea  ·  Jun 27, 2024

11. Allow the import and export of key assignments in Key Templates.

    8 votes

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    New  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Bob shared this idea  ·  Jun 27, 2024

12. Apply key template without overriding presence keys

    8 votes

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    3 comments  ·  Phone & Messaging » Hardware  ·  Delete…  ·  Admin →
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    Bob supported this idea  ·  Jun 27, 2024

13. TEXT MESSAGE SMS NUMBER WE SENT FROM

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    46 votes

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    6 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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    Under Review  ·  AdminJessica H. (Admin, RingCentral) responded

    Hi everyone, we hear you, we know this was impacted in the latest update. This is being researched now to confirm when a fix can be implemented. 

    Bob supported this idea  ·  Jun 27, 2024

14. Fax Message Transmission Result email should include a copy of the document that was faxed as an attachment.

    167 votes

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    Under Review  ·  11 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Bob supported this idea  ·  Jun 27, 2024