Settings and activity

32 results found

1. Ability to answer the calls from other user using desk phone.

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   New  ·  1 comment  ·  Phone & Messaging » HUD & Presence  ·  Delete…  ·  Admin →
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   Bob commented  ·  Jun 27, 2024  ·  Edit…  ·  Delete…

   This feature is commonly called Call Monitoring

   This appears to be only available for Premium and ultimate customers.

   https://support.ringcentral.com/article-v2/8086.html?brand=RC_US&product=RingEX&language=en_US

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   Bob supported this idea  ·  Jun 27, 2024

2. ability to forward calls based on "do not disturb" status

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   1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Bob commented  ·  Jun 27, 2024  ·  Edit…  ·  Delete…

   Appears to be duplicate of https://ideas.ringcentral.com/forums/958493-phone-messaging/suggestions/48047078-call-forwarding-based-on-status-available-busy

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3. Call Forwarding based on Status (available, busy, do not disturb, etc)

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   Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Bob supported this idea  ·  Jun 27, 2024

4. Mitel Do Not Disturb presence

   16 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Hardware  ·  Delete…  ·  Admin →
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   Bob supported this idea  ·  Jun 27, 2024

5. Text from the same main user number

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   56 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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   Planned  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

   Updated 9/8/23: This has been moved to Q1 2024Hi everyone, this is planned as a two parter: coming in December 2022, users will be able to select which number their outbound texts are sent through in settings. Coming later in 2023, users will be able to select their outbound number in the separate messaging window (not just in settings). This only addresses outbound caller ID. If you would like to see a more shared inbox group texting option, please vote for these ideas: Add a text message queue similar to the call queueTexts should go to multiple users
   Bob supported this idea  ·  Jun 27, 2024

6. Adjust how missed calls are categorized for group calls

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   58 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

   This is now live! Learn more about this new feature here: RingEX Call Answered Elsewhere status

   Bob supported this idea  ·  Jun 27, 2024

7. Shared SMS were multiple users can receive and send SMS on specific number

   591 votes

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   115 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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   Planned  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

   Update March 2024: This feature has been delayed. Current estimated timeline is Q4 2024. 

   
   

   Planned for Q2 2024.

   Bob supported this idea  ·  Jun 27, 2024

8. Allow the import and export of key assignments in Key Templates.

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   New  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Bob shared this idea  ·  Jun 27, 2024

9. Apply key template without overriding presence keys

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   0 comments  ·  Phone & Messaging » Hardware  ·  Delete…  ·  Admin →
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   Bob supported this idea  ·  Jun 27, 2024

10. TEXT MESSAGE SMS NUMBER WE SENT FROM

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    34 votes

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    5 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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    Under Review  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

    Hi everyone, we hear you, we know this was impacted in the latest update. This is being researched now to confirm when a fix can be implemented. 

    Bob supported this idea  ·  Jun 27, 2024

11. Fax Message Transmission Result email should include a copy of the document that was faxed as an attachment.

    128 votes

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    Under Review  ·  5 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Bob supported this idea  ·  Jun 27, 2024

12. No Audit Log entry for Template modifications

    23 votes

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    1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Bob supported this idea  ·  Jun 27, 2024