Settings and activity

33 results found

1. Ability to assign Custom Fax Cover Page to all Users with Extensions (Company )

   341 votes

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   Planned  ·  105 comments  ·  Phone & Messaging » Fax  ·  Delete…  ·  Admin →
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   Bob commented  ·  Jul 10, 2024  ·  Edit…  ·  Delete…

   RING CENTRAL!!! YOU HAVE HAD YOUR CLIENTS ASK FOR THIS FOR 2 YEARS, PLEASE PRIORITIZE THIS!!!

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   Bob supported this idea  ·  Jun 27, 2024

2. Transfer Directly to Voicemail Softkey - On Mitel 6940 Phones

   36 votes

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   Under Review  ·  5 comments  ·  Phone & Messaging » Hardware  ·  Delete…  ·  Admin →
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   Bob commented  ·  Jul 8, 2024  ·  Edit…  ·  Delete…

   Critical for us as well!

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   Bob supported this idea  ·  Jul 5, 2024

3. The status in the RingCentral App should turn busy the moment that the agent dials out from the dekphone.

   6 votes

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   New  ·  0 comments  ·  Phone & Messaging » HUD & Presence  ·  Delete…  ·  Admin →
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   Bob supported this idea  ·  Jun 27, 2024

4. Track inbound and outbound SMS of users in a report.

   5 votes

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   New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Bob supported this idea  ·  Jun 27, 2024

5. Allow Custom Rule templates to be applied at the Site/IVR side.

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   New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Bob supported this idea  ·  Jun 27, 2024

6. Ability to answer the calls from other user using desk phone.

   4 votes

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   New  ·  1 comment  ·  Phone & Messaging » HUD & Presence  ·  Delete…  ·  Admin →
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   Bob commented  ·  Jun 27, 2024  ·  Edit…  ·  Delete…

   This feature is commonly called Call Monitoring

   This appears to be only available for Premium and ultimate customers.

   https://support.ringcentral.com/article-v2/8086.html?brand=RC_US&product=RingEX&language=en_US

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   Bob supported this idea  ·  Jun 27, 2024

7. Mitel Do Not Disturb presence

   21 votes

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   Under Review  ·  1 comment  ·  Phone & Messaging » Hardware  ·  Delete…  ·  Admin →
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   Bob supported this idea  ·  Jun 27, 2024

8. Adjust how missed calls are categorized for group calls

   484 votes

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   61 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminJessica H. (Admin, RingCentral) responded

   This is now live! Learn more about this new feature here: RingEX Call Answered Elsewhere status

   Bob supported this idea  ·  Jun 27, 2024

9. Shared SMS were multiple users can receive and send SMS on specific number

   1,445 votes

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   Implemented  ·  341 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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   Bob supported this idea  ·  Jun 27, 2024

10. Allow the import and export of key assignments in Key Templates.

    7 votes

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    New  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Bob shared this idea  ·  Jun 27, 2024

11. Apply key template without overriding presence keys

    8 votes

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    3 comments  ·  Phone & Messaging » Hardware  ·  Delete…  ·  Admin →
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    Bob supported this idea  ·  Jun 27, 2024

12. TEXT MESSAGE SMS NUMBER WE SENT FROM

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    46 votes

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    6 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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    Under Review  ·  AdminJessica H. (Admin, RingCentral) responded

    Hi everyone, we hear you, we know this was impacted in the latest update. This is being researched now to confirm when a fix can be implemented. 

    Bob supported this idea  ·  Jun 27, 2024

13. Fax Message Transmission Result email should include a copy of the document that was faxed as an attachment.

    167 votes

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    Under Review  ·  11 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Bob supported this idea  ·  Jun 27, 2024