Settings and activity

32 results found

1. The status in the RingCentral App should turn busy the moment that the agent dials out from the dekphone.

   6 votes

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   New  ·  0 comments  ·  Phone & Messaging » HUD & Presence  ·  Delete…  ·  Admin →
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   Bob supported this idea  ·  Jun 27, 2024

2. Track inbound and outbound SMS of users in a report.

   3 votes

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   New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Bob supported this idea  ·  Jun 27, 2024

3. Allow Custom Rule templates to be applied at the Site/IVR side.

   5 votes

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   New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Bob supported this idea  ·  Jun 27, 2024

4. Ability to answer the calls from other user using desk phone.

   3 votes

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   New  ·  1 comment  ·  Phone & Messaging » HUD & Presence  ·  Delete…  ·  Admin →
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   Bob commented  ·  Jun 27, 2024  ·  Edit…  ·  Delete…

   This feature is commonly called Call Monitoring

   This appears to be only available for Premium and ultimate customers.

   https://support.ringcentral.com/article-v2/8086.html?brand=RC_US&product=RingEX&language=en_US

   Save Submitting...
   Bob supported this idea  ·  Jun 27, 2024

5. Mitel Do Not Disturb presence

   20 votes

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   Under Review  ·  1 comment  ·  Phone & Messaging » Hardware  ·  Delete…  ·  Admin →
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   Bob supported this idea  ·  Jun 27, 2024

6. Text from the same main user number

   382 votes

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   66 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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   Planned  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

   Updated 9/8/23: This has been moved to Q1 2024Hi everyone, this is planned as a two parter: coming in December 2022, users will be able to select which number their outbound texts are sent through in settings. Coming later in 2023, users will be able to select their outbound number in the separate messaging window (not just in settings). This only addresses outbound caller ID. If you would like to see a more shared inbox group texting option, please vote for these ideas: Add a text message queue similar to the call queueTexts should go to multiple users
   Bob supported this idea  ·  Jun 27, 2024

7. Adjust how missed calls are categorized for group calls

   475 votes

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   61 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

   This is now live! Learn more about this new feature here: RingEX Call Answered Elsewhere status

   Bob supported this idea  ·  Jun 27, 2024

8. Shared SMS were multiple users can receive and send SMS on specific number

   795 votes

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   164 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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   Planned  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

   Good news everyone! Our Product team is working on a new Shared SMS product that will be available to RingEX customers for private beta testing in September and are ready to begin waitlisting customers who are interested today!

   
   

   To join the waitlist and learn more about this private beta program, please email us at ideas@ringcentral.com and let us know you are interested in our Shared SMS beta. Our Product team will follow up shortly after.

   
   

   Thank you! 

   Bob supported this idea  ·  Jun 27, 2024

9. Allow the import and export of key assignments in Key Templates.

   4 votes

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   New  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Bob shared this idea  ·  Jun 27, 2024

10. Apply key template without overriding presence keys

    8 votes

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    3 comments  ·  Phone & Messaging » Hardware  ·  Delete…  ·  Admin →
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    Bob supported this idea  ·  Jun 27, 2024

11. TEXT MESSAGE SMS NUMBER WE SENT FROM

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    44 votes

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    6 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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    Under Review  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

    Hi everyone, we hear you, we know this was impacted in the latest update. This is being researched now to confirm when a fix can be implemented. 

    Bob supported this idea  ·  Jun 27, 2024

12. Fax Message Transmission Result email should include a copy of the document that was faxed as an attachment.

    166 votes

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    Under Review  ·  10 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Bob supported this idea  ·  Jun 27, 2024