← RingCentral Ideas

Settings and activity

32 results found

  1. The status in the RingCentral App should turn busy the moment that the agent dials out from the dekphone.

    6 votes
    New  ·  0 comments  ·  Phone & Messaging » HUD & Presence  ·  Admin →
    How important is this to you?
    Bob supported this idea  · 

  2. Track inbound and outbound SMS of users in a report.

    2 votes
    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?
    Bob supported this idea  · 

  3. Allow Custom Rule templates to be applied at the Site/IVR side.

    5 votes
    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?
    Bob supported this idea  · 

  4. Ability to answer the calls from other user using desk phone.

    3 votes
    New  ·  1 comment  ·  Phone & Messaging » HUD & Presence  ·  Admin →
    How important is this to you?
    An error occurred while saving the comment
    Bob commented  · 

    This feature is commonly called Call Monitoring

    This appears to be only available for Premium and ultimate customers.

    https://support.ringcentral.com/article-v2/8086.html?brand=RC_US&product=RingEX&language=en_US

    Bob supported this idea  · 

  5. Mitel Do Not Disturb presence

    20 votes
    Under Review  ·  1 comment  ·  Phone & Messaging » Hardware  ·  Admin →
    How important is this to you?
    Bob supported this idea  · 

  6. Text from the same main user number

    362 votes
    61 comments  ·  Phone & Messaging » SMS/Text  ·  Admin →
    How important is this to you?
    Planned  ·  AdminJessica H. (Admin, RingCentral) responded
    Updated 9/8/23: This has been moved to Q1 2024Hi everyone, this is planned as a two parter: coming in December 2022, users will be able to select which number their outbound texts are sent through in settings. Coming later in 2023, users will be able to select their outbound number in the separate messaging window (not just in settings). This only addresses outbound caller ID. If you would like to see a more shared inbox group texting option, please vote for these ideas: Add a text message queue similar to the call queueTexts should go to multiple users
    Bob supported this idea  · 

  7. Adjust how missed calls are categorized for group calls

    473 votes
    60 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
    How important is this to you?
    Bob supported this idea  · 

  8. Shared SMS were multiple users can receive and send SMS on specific number

    724 votes
    151 comments  ·  Phone & Messaging » SMS/Text  ·  Admin →
    How important is this to you?
    Under Review  ·  AdminJessica H. (Admin, RingCentral) responded

    SMS for Call Queues is coming-- as in if a text is sent to a call queue number, there will be an inbox available for one agent to respond to those SMS.


    I know the core of this request is to have a shared SMS inbox where multiple people can send and receive SMS from the inbox. Our product teams are aware of this ask, but I do not have more information about if/when this segment of the ask is coming.

    Bob supported this idea  · 

  9. Allow the import and export of key assignments in Key Templates.

    4 votes
    New  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?
    Bob shared this idea  · 

  10. Apply key template without overriding presence keys

    6 votes
    3 comments  ·  Phone & Messaging » Hardware  ·  Admin →
    How important is this to you?
    Bob supported this idea  · 

  11. TEXT MESSAGE SMS NUMBER WE SENT FROM

    42 votes
    6 comments  ·  Phone & Messaging » SMS/Text  ·  Admin →
    How important is this to you?
    Bob supported this idea  · 

  12. Fax Message Transmission Result email should include a copy of the document that was faxed as an attachment.

    159 votes
    Under Review  ·  10 comments  ·  Phone & Messaging » Application  ·  Admin →
    How important is this to you?
    Bob supported this idea  · 
2 Next →