Settings and activity
33 results found
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4 votes
An error occurred while saving the comment An error occurred while saving the comment 
Bob
commented
As far as I recall, This used to be unified. This appears to be a bug, not a feature change. RC staff, please comment
Bob
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15 votesBob
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An error occurred while saving the comment Bob
commented
This feature appears to have been implemented in another idea
https://ideas.ringcentral.com/forums/958493-phone-messaging/suggestions/48016787-enable-a-true-dnd-presence-syncRC team, please review this and consider if this is a duplicate is or not. If it is a duplicate, please review and find out why all these users are upvoting on a feature that should already be in place.
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35 votes
An error occurred while saving the comment Bob
commented
This has been "Under Review" for over 2 years. Please update us with your intentions.
Bob
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8 votesBob
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16 votesBob
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116 votes
Admins, learn how to set up this feature here!
Bob
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8 votesBob
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163 votesHello all, wanted to share this video with you, to see if it matches your needs!It’s only a minute long, but note that there is no audio. In this video, a call queue member “SZ” receives and answers a call from the Test 1 call queue.After about 10-15 seconds, you’ll see a call pop-up in the Call Queue Pickup section of the HUD. This is a 2nd call that “SZ” then answers from Test 1 call queue, which puts the first call on hold.If this meets your needs, please let us know. We have also included the KB article.https://www.loom.com/share/59599e5b02a14bb6a84fcf02560a2c68 https://support.ringcentral.com/article-v2/Set-up-Call-Queue-Pickup-Group.html?brand=RC_US&product=RingCentral_MVP&language=en_US
An error occurred while saving the comment Bob
commented
This has been "planned" for over 2 years. Can you provide a Status update?
An error occurred while saving the comment Bob
commented
This was suggested 4 years ago, marked as planned 2 years ago, when will this feature be available?!?!?!
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123 votesImplemented ·
AdminPratyusha Mudrakarta
(Senior Product Manager, Productivity, RingCentral)
responded
GA in 2H 2023.
Bob
supported this idea
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4 votes
An error occurred while saving the comment Bob
commented
This can be implemented either so all can have access, or make it as an option under roles.
At this time we've been told only super admins have access, but we have needs for different access for our support team
Bob
supported this idea
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7 votes
An error occurred while saving the comment Bob
commented
Why are the members in Pickup Settings instead of Call Handling & Members? Those in call handling ring right away.
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219 votes
This is now live! Learn more about this feature here.
Bob
supported this idea
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11 votes
An error occurred while saving the comment Bob
commented
If DND is synchronized to the calendar, this should not be needed. I see bigger problems with DND being shut off before the user wants
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17 votes
An error occurred while saving the comment Bob
commented
This is a huge feature gap that exists for those who have transitioned from Mitel
Bob
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21 votes
An error occurred while saving the comment Bob
commented
This is a feature gap for those of us migrating from Mitel. This would be very helpful for those transitioning.
An error occurred while saving the comment Bob
commented
Bob
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5 votes
An error occurred while saving the comment Bob
commented
Currently I am trying to work around it by creating groups. However, there is alot of manual configuration, and very few ways to reconcile groups and sites to keep the user list in alignment
Bob
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4 votesBob
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663 votesBob
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19 votesBob
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An error occurred while saving the comment Bob
commented
This is a Feature Gap. Mitel Connect had it, Ring Central does not
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275 votes
As there are so many great ideas and suggestions for Audit Trail enhancements, we've merged them into one record to better track these feature requests. Your individual idea has not been lost, and our development team knows how important this part of the system is for everyone! We'll provide more updates when available. Thank you!
In the meantime, please continue to leave comments on your ideal audit trail enhancement and use cases.
An error occurred while saving the comment Bob
commented
Audit trail should have some more details. Currently, when an action, such as do not disturb is changed, it identifies the source as the user. It would be extremely helpful in diagnosing issues to have the source be the specific app/device of the user to properly identify the trigger.
For Example, if DND is set, I want to know if the DND was set on the phone, in the app, or via Teams Presence Sync. Currently I just know the user. This would also help address the concerns in idea 48034967
Bob
supported this idea
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Ring Central support confirmed for me that this was a change. There solution was to go thorugh one by one on our users and download the voicemail from their primary setting, and upload to their DND.:
Here was my response.
While I appreciate your response, it will not solve our problem. Most of our staff record a custom greeting, and frequently are changing it to make it personal and timely. Your suggestion of downloading and uploading the custom greeting to make them unified would need to be done EVERY DAY to make this work.
When did this change take place, and how was it communicated to your clients? When you make a change to your interface that breaks existing behavior and requires user intervention to address it, those type of changes needs to be overly and directly communicated. based on what you have described, the only solution available to us is to double the work required to setup the voicemail of our staff, without having any clear instructions that we can provide our staff with as to how to do this themselves. Please try searching RingCentral support for "How do I change the voicemail for Do not Disturb". If you get results like me, there is no content out there even referencing that this "Feature" exists
As I understand what you have described to me, RingCentral made a change that broke functionality, and rather than rolling it back, clients are supposed to just know this change happened without announcements or support documentation.
What RingCentral needs to do, in my opinion, is one of 3 things
1) Add an option to the DND Dropdown that chooses "Primary Voicemail Message" and make that the default.
2) Provide a system wide option for the admin to choose if DND voicemail messages are unique or not
3) Roll Back the change.