Settings and activity
31 results found
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14 votes
Bob
supported this idea
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4 votesBob
supported this idea
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8 votesBob
supported this idea
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160 votesPlanned ·
AdminJessica Hernandez
(Community and Social Media Engagement Manager, RingCentral)
responded
Hello all, wanted to share this video with you, to see if it matches your needs!It’s only a minute long, but note that there is no audio. In this video, a call queue member “SZ” receives and answers a call from the Test 1 call queue.After about 10-15 seconds, you’ll see a call pop-up in the Call Queue Pickup section of the HUD. This is a 2nd call that “SZ” then answers from Test 1 call queue, which puts the first call on hold.If this meets your needs, please let us know. We have also included the KB article.https://www.loom.com/share/59599e5b02a14bb6a84fcf02560a2c68 https://support.ringcentral.com/article-v2/Set-up-Call-Queue-Pickup-Group.html?brand=RC_US&product=RingCentral_MVP&language=en_USAn error occurred while saving the comment An error occurred while saving the comment Bob
commented
This was suggested 4 years ago, marked as planned 2 years ago, when will this feature be available?!?!?!
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120 votes
GA in 2H 2023.
Bob
supported this idea
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4 votes
An error occurred while saving the comment Bob
commented
This can be implemented either so all can have access, or make it as an option under roles.
At this time we've been told only super admins have access, but we have needs for different access for our support team
Bob
supported this idea
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36 votesBob
supported this idea
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5 votes
An error occurred while saving the comment Bob
commented
Why are the members in Pickup Settings instead of Call Handling & Members? Those in call handling ring right away.
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206 votesImplemented ·AdminJessica Hernandez
(Community and Social Media Engagement Manager, RingCentral)
responded
This is now live! Learn more about this feature here.
Bob
supported this idea
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6 votes
An error occurred while saving the comment Bob
commented
If DND is synchronized to the calendar, this should not be needed. I see bigger problems with DND being shut off before the user wants
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16 votes
An error occurred while saving the comment Bob
commented
This is a huge feature gap that exists for those who have transitioned from Mitel
Bob
supported this idea
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11 votes
An error occurred while saving the comment Bob
commented
This is a feature gap for those of us migrating from Mitel. This would be very helpful for those transitioning.
An error occurred while saving the comment Bob
commented
Bob
supported this idea
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2 votes
An error occurred while saving the comment Bob
commented
Currently I am trying to work around it by creating groups. However, there is alot of manual configuration, and very few ways to reconcile groups and sites to keep the user list in alignment
Bob
shared this idea
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3 votesBob
supported this idea
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520 votesBob
supported this idea
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16 votesBob
supported this idea
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An error occurred while saving the comment Bob
commented
This is a Feature Gap. Mitel Connect had it, Ring Central does not
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197 votesUnder Review ·AdminJessica Hernandez
(Community and Social Media Engagement Manager, RingCentral)
responded
As there are so many great ideas and suggestions for Audit Trail enhancements, we've merged them into one record to better track these feature requests. Your individual idea has not been lost, and our development team knows how important this part of the system is for everyone! We'll provide more updates when available. Thank you!
In the meantime, please continue to leave comments on your ideal audit trail enhancement and use cases.
An error occurred while saving the comment Bob
commented
Audit trail should have some more details. Currently, when an action, such as do not disturb is changed, it identifies the source as the user. It would be extremely helpful in diagnosing issues to have the source be the specific app/device of the user to properly identify the trigger.
For Example, if DND is set, I want to know if the DND was set on the phone, in the app, or via Teams Presence Sync. Currently I just know the user. This would also help address the concerns in idea 48034967
Bob
supported this idea
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260 votes
An error occurred while saving the comment Bob
commented
RING CENTRAL!!! YOU HAVE HAD YOUR CLIENTS ASK FOR THIS FOR 2 YEARS, PLEASE PRIORITIZE THIS!!!
Bob
supported this idea
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25 votes
An error occurred while saving the comment Bob
commented
Critical for us as well!
Bob
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4 votesBob
supported this idea
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This has been "planned" for over 2 years. Can you provide a Status update?