Settings and activity

12 results found

1. Analytics - IVR key presses as a KPI option

   49 votes

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   Future Consideration  ·  2 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Coy supported this idea  ·  Jan 16, 2026

2. Filter through SMS campaign numbers

   38 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Coy supported this idea  ·  Apr 3, 2025

3. Ability to download bulk users on SMS campaign

   27 votes

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   New  ·  2 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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   Coy supported this idea  ·  Apr 3, 2025

4. Analytics regarding Text Messaging/SMS

   326 votes

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   43 comments  ·  Analytics & Reporting » Adoption & Usage  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminGurpreet (Principal Product Manager, Platform, RingCentral) responded

   SMS Adoption and Usage analytics are now available in Adoption and Usage portal as a new tab since May 2026.

   SMS in Business Analytics with more advanced KPIs is coming by end of Q3, 2026

   Coy supported this idea  ·  Sep 10, 2024

5. Analytics regarding Text Messaging/SMS

   41 votes

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   6 comments  ·  Analytics & Reporting » Live Reports  ·  Delete…  ·  Admin →
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   Coy supported this idea  ·  Sep 10, 2024

6. SMS Report LOG required.

   17 votes

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   Future Consideration  ·  1 comment  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Coy supported this idea  ·  Sep 10, 2024

7. HUD List Vertical Format vs Horizontal Format option

   48 votes

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   New  ·  10 comments  ·  Phone & Messaging » HUD & Presence  ·  Delete…  ·  Admin →
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   Coy supported this idea  ·  Aug 24, 2024

8. Mute incoming call notifications while currently on a call for Mobile App

   24 votes

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   Under Review  ·  2 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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   Coy supported this idea  ·  Aug 24, 2024

9. Mute of Cellular ringer while using Android App

   6 votes

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   Under Review  ·  1 comment  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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   An error occurred while saving the comment
   Coy commented  ·  Aug 24, 2024  ·  Edit…  ·  Delete…

   It would be great if this feature would also stop the ringcentral app from ringing in Android/iOS when you are on a cellular call.

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   Coy supported this idea  ·  Aug 24, 2024

10. stop/pause incoming calls when on an active call

    2 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Coy supported this idea  ·  Aug 24, 2024

11. MWI enable in the admin portal

    2 votes

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    New  ·  0 comments  ·  Phone & Messaging » Hardware  ·  Delete…  ·  Admin →
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    Coy shared this idea  ·  Aug 21, 2024

12. API for managing cost center in RC

    9 votes

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    Under Review  ·  1 comment  ·  Developer Platform, APIs, & Integrations » Other  ·  Delete…  ·  Admin →
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    Coy supported this idea  ·  Aug 21, 2024