Settings and activity

14 results found

1. Analytics - IVR key presses as a KPI option

   49 votes

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   Future Consideration  ·  2 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Coy supported this idea  ·  Jan 16, 2026

2. Filter through SMS campaign numbers

   38 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Coy supported this idea  ·  Apr 3, 2025

3. Ability to download bulk users on SMS campaign

   27 votes

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   New  ·  2 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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   Coy supported this idea  ·  Apr 3, 2025

4. Analytics regarding Text Messaging/SMS

   258 votes

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   35 comments  ·  Analytics & Reporting » Adoption & Usage  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminGurpreet (Principal Product Manager, Platform, RingCentral) responded

   SMS Adoption and Usage analytics are now available in Adoption and Usage portal as a new tab since May 2026.

   SMS in Business Analytics with more advanced KPIs is coming by end of Q3, 2026

   Coy supported this idea  ·  Sep 10, 2024

5. Add SMS metrics to analytics reports

   24 votes

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   1 comment  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Coy supported this idea  ·  Sep 10, 2024

6. Analytics regarding Text Messaging/SMS

   40 votes

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   5 comments  ·  Analytics & Reporting » Live Reports  ·  Delete…  ·  Admin →
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   Coy supported this idea  ·  Sep 10, 2024

7. SMS Report LOG required.

   17 votes

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   Future Consideration  ·  1 comment  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Coy supported this idea  ·  Sep 10, 2024

8. sms performance report

   69 votes

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   4 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Planned  ·  AdminGurpreet (Principal Product Manager, Platform, RingCentral) responded

   This is coming in Business Analytics in late Q3, 2026.

   
   

   Performance Reports are legacy, and will pave their way to business analytics. All new reporting enhancements for RingEx will be in Business Analytics.

   Coy supported this idea  ·  Sep 10, 2024

9. HUD List Vertical Format vs Horizontal Format option

   48 votes

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   New  ·  10 comments  ·  Phone & Messaging » HUD & Presence  ·  Delete…  ·  Admin →
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   Coy supported this idea  ·  Aug 24, 2024

10. Mute incoming call notifications while currently on a call for Mobile App

    24 votes

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    Under Review  ·  2 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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    Coy supported this idea  ·  Aug 24, 2024

11. Mute of Cellular ringer while using Android App

    6 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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    An error occurred while saving the comment
    Coy commented  ·  Aug 24, 2024  ·  Edit…  ·  Delete…

    It would be great if this feature would also stop the ringcentral app from ringing in Android/iOS when you are on a cellular call.

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    Coy supported this idea  ·  Aug 24, 2024

12. stop/pause incoming calls when on an active call

    2 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Coy supported this idea  ·  Aug 24, 2024

13. MWI enable in the admin portal

    2 votes

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    New  ·  0 comments  ·  Phone & Messaging » Hardware  ·  Delete…  ·  Admin →
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    Coy shared this idea  ·  Aug 21, 2024

14. API for managing cost center in RC

    9 votes

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    Under Review  ·  1 comment  ·  Developer Platform, APIs, & Integrations » Other  ·  Delete…  ·  Admin →
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    Coy supported this idea  ·  Aug 21, 2024