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Settings and activity

10 results found

  1. ability to have one centralized SMS/MMS inbox for all users to see the send/receive SMS/MMS

    161 votes

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    Under Review  ·  23 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Humberto supported this idea  · 

  2. Include contents of SMS/MMS on the Logs

    160 votes

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    Under Review  ·  23 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Humberto supported this idea  · 

  3. Global Contact Sharing of your personal contacts to people in your company

    15 votes

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    Planned  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Humberto supported this idea  · 

  4. Ability to Schedule Text Messages

    256 votes

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    51 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Humberto supported this idea  · 

  5. Can we schedule a text message to send at a later time? Can we schedule when to send a text message?

    19 votes

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    Planned  ·  1 comment  ·  Phone & Messaging » Application  ·  Admin →
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  6. Add Public Holidays into the Call Queue Schedule

    65 votes

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    9 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
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    Humberto supported this idea  · 

  7. Shared SMS were multiple users can receive and send SMS on specific number

    1,445 votes

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    Implemented  ·  341 comments  ·  Phone & Messaging » SMS/Text  ·  Admin →
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    Humberto supported this idea  · 

  8. disable the SMS opt out box

    45 votes

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    New  ·  11 comments  ·  Phone & Messaging » SMS/Text  ·  Admin →
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  9. Remove Automatic check on "Add opt-out message" when sending SMS

    69 votes

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    New  ·  11 comments  ·  Phone & Messaging » SMS/Text  ·  Admin →
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    Humberto commented  · 

    I agree this does not make sense, when you already have a relationship with your customers, maybe when sending a first time message, but not for every new text message

    Humberto supported this idea  · 

  10. Increase Data Retention for Automatic Call recording (Data Retention Policy)

    159 votes

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    Under Review  ·  24 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Humberto supported this idea  · 
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    Humberto commented  · 

    This a dealbreaker for me. I am already looking for RingCentral alternatives at the moment. The 90 day call recording retention policy is a joke, my type of business actually needs to have 10 years of call recording, 1 year would be useful, but 90 days is simply offensive. Many times I need to go back and check past conversations with a consumer that I might have helped maybe earlier during the year or during the past 365 days.