Settings and activity

86 results found

1. Reflect RC custom message within Admin Portal

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   New  ·  0 comments  ·  Analytics & Reporting » Other  ·  Edit…  ·  Delete…  ·  Admin →
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   Not at all You must login first! Important You must login first! Critical You must login first!

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   Jake shared this idea  ·  Jan 27, 2025

2. Flag instances where agent making calls to same number in excess

   4 votes

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   New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Jake shared this idea  ·  Jan 10, 2025

3. Performance report for more accurate total number of calls

   8 votes

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   New  ·  1 comment  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Jake supported this idea  ·  Jan 10, 2025

4. Masking Customer's number while making phone calls

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   0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Jake supported this idea  ·  Jan 10, 2025

5. flag calls

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   Under Review  ·  1 comment  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Jake supported this idea  ·  Jan 10, 2025

6. Permanently minimize the AI Notes and Transcript box

   66 votes

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   New  ·  18 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Jake shared this idea  ·  Jan 10, 2025
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   Jake commented  ·  Jan 10, 2025  ·  Edit…  ·  Delete…

   Users asking to disable the the popout for notes and transcript when they dial a phone number

   - you can turn off the auto note taking but you cant stop the pop up box from appearing on the phone dialer pop out. it is annoying to close it on every call and have it constantly moving around the phone dialer pop out.
   - please make the feature able to be completely disabled including the auto pop out. for the users who want this minimized
   - some users may want the AI assistant for other areas of the app but not for the pop out phone dial pad area

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7. Admin control on AI notes - disable or enable automatic AI notes in Admin portal or Templates

   27 votes

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   New  ·  3 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Jake supported this idea  ·  Jan 10, 2025

8. Caller ID: Restrict/Grant Access to Caller ID's Per User/Role

   34 votes

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   Planned  ·  1 comment  ·  Phone & Messaging » Accessibility  ·  Delete…  ·  Admin →
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   Jake commented  ·  Jan 10, 2025  ·  Edit…  ·  Delete…

   if this is planned, can we have an update on the status?

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   Jake supported this idea  ·  Jan 10, 2025

9. Custom role for user extension to restrict caller ID number to user

   2 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Not at all You must login first! Important You must login first! Critical You must login first!

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   Jake supported this idea  ·  Jan 10, 2025

10. Internal chat for supervisors and agents

    35 votes

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    0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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    Planned  ·  Michelle responded

    This will be addressed as a part of the Single Pane of Glass initiative.

    Jake supported this idea  ·  May 30, 2024

11. AI Optimal Routing based on Last Agent Sentiment, Disposition, etc.

    25 votes

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    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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    Jake supported this idea  ·  May 30, 2024

12. Call journey report for RCX

    36 votes

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    Planned  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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    Jake supported this idea  ·  May 30, 2024

13. RingCX Multi Channel Interaction Console “Live Interaction Management”

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    18 votes

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    Under Review  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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    Jake supported this idea  ·  May 30, 2024

14. Wrap Time / After Contact Work

    43 votes

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    Future Consideration  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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    Jake supported this idea  ·  May 30, 2024

15. System schedules accessible via Queues, channels, IVR

    18 votes

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    Future Consideration  ·  1 comment  ·  Contact Center & RingCX » Admin Portal  ·  Delete…  ·  Admin →
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    Jake supported this idea  ·  May 30, 2024

16. WCAG (Web Content Accessibility Guidelines)

    36 votes

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    Planned  ·  4 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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    Jake supported this idea  ·  May 30, 2024

17. RingCX Call Details "Call Termination by Agent or Caller"

    45 votes

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    Planned  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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    Jake supported this idea  ·  May 30, 2024

18. RingCX - Survey report

    27 votes

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    Future Consideration  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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    Jake supported this idea  ·  May 30, 2024

19. Ability to cancel or extend after call wrap

    46 votes

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    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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    Jake supported this idea  ·  May 30, 2024

20. Ability to export IVR from Studio

    41 votes

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    Implemented  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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    Jake supported this idea  ·  May 30, 2024