Settings and activity

86 results found

1. Send a Copy of Outbound Fax to Email or Specific Number

   3 votes

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   New  ·  0 comments  ·  Phone & Messaging » Fax  ·  Delete…  ·  Admin →
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   Jake supported this idea  ·  May 1, 2025

2. Reflect RC custom message within Admin Portal

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   New  ·  0 comments  ·  Analytics & Reporting » Other  ·  Edit…  ·  Delete…  ·  Admin →
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   Jake shared this idea  ·  Jan 27, 2025

3. Flag instances where agent making calls to same number in excess

   4 votes

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   New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Jake shared this idea  ·  Jan 10, 2025

4. Performance report for more accurate total number of calls

   8 votes

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   New  ·  1 comment  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Jake supported this idea  ·  Jan 10, 2025

5. Masking Customer's number while making phone calls

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   0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Jake supported this idea  ·  Jan 10, 2025

6. flag calls

   3 votes

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   Under Review  ·  1 comment  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Jake supported this idea  ·  Jan 10, 2025

7. Permanently minimize the AI Notes and Transcript box

   85 votes

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   20 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

   Hi all, when the call screen/ dialer is popped out of the app, you are now able to minimize the AI Transcript and Note screen. Please ensure you are on the latest version of the app for this update. Thank you!

   Jake shared this idea  ·  Jan 10, 2025
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   Jake commented  ·  Jan 10, 2025  ·  Edit…  ·  Delete…

   Users asking to disable the the popout for notes and transcript when they dial a phone number

   - you can turn off the auto note taking but you cant stop the pop up box from appearing on the phone dialer pop out. it is annoying to close it on every call and have it constantly moving around the phone dialer pop out.
   - please make the feature able to be completely disabled including the auto pop out. for the users who want this minimized
   - some users may want the AI assistant for other areas of the app but not for the pop out phone dial pad area

   Save Submitting...

8. Admin control on AI notes - disable or enable automatic AI notes in Admin portal or Templates

   54 votes

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   New  ·  5 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Jake supported this idea  ·  Jan 10, 2025

9. Caller ID: Restrict/Grant Access to Caller ID's Per User/Role

   40 votes

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   Planned  ·  1 comment  ·  Phone & Messaging » Accessibility  ·  Delete…  ·  Admin →
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   Jake commented  ·  Jan 10, 2025  ·  Edit…  ·  Delete…

   if this is planned, can we have an update on the status?

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   Jake supported this idea  ·  Jan 10, 2025

10. Custom role for user extension to restrict caller ID number to user

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Jake supported this idea  ·  Jan 10, 2025

11. Internal chat for supervisors and agents

    39 votes

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    0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminSergey (Group Product Manager, RingCentral) responded

    Agents can chat with their team mates and colleagues with RingCX in RingCentral application. If you are using standalone RingCX agent web-app we encourage you to try RingCentral app available for Windows and Mac, where RingCX agent is built in so you can enjoy both customer and corporate communications in just one app.

    
    

    https://www.ringcentral.com/us/en/blog/ringcx-agent-and-supervisor-capabilities-now-in-the-ringcentral-app/

    
    

    Jake supported this idea  ·  May 30, 2024

12. AI Optimal Routing based on Last Agent Sentiment, Disposition, etc.

    26 votes

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    Future Consideration  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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    Jake supported this idea  ·  May 30, 2024

13. Call journey report for RCX

    41 votes

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    Planned  ·  2 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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    Jake supported this idea  ·  May 30, 2024

14. RingCX Multi Channel Interaction Console “Live Interaction Management”

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    18 votes

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    Under Review  ·  1 comment  ·  RingCX » Other  ·  Delete…  ·  Admin →
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    Jake supported this idea  ·  May 30, 2024

15. Wrap Time / After Contact Work

    128 votes

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    Future Consideration  ·  12 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Jake supported this idea  ·  May 30, 2024

16. System schedules accessible via Queues, channels, IVR

    24 votes

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    Future Consideration  ·  1 comment  ·  RingCentral Contact Center » Admin Portal  ·  Delete…  ·  Admin →
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    Jake supported this idea  ·  May 30, 2024

17. WCAG (Web Content Accessibility Guidelines)

    39 votes

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    Planned  ·  4 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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    Jake supported this idea  ·  May 30, 2024

18. RingCX Call Details "Call Termination by Agent or Caller"

    54 votes

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    Planned  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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    Jake supported this idea  ·  May 30, 2024

19. RingCX - Survey report

    28 votes

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    Future Consideration  ·  1 comment  ·  RingCX » Other  ·  Delete…  ·  Admin →
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    Jake supported this idea  ·  May 30, 2024

20. Ability to export IVR from Studio

    41 votes

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    Implemented  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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    Jake supported this idea  ·  May 30, 2024