← RingCentral Ideas

Settings and activity

86 results found

  1. Reflect RC custom message within Admin Portal

    1 vote
    New  ·  0 comments  ·  Analytics & Reporting » Other  ·  Admin →
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    Jake shared this idea  · 

  2. Flag instances where agent making calls to same number in excess

    4 votes
    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Jake shared this idea  · 

  3. Performance report for more accurate total number of calls

    8 votes
    New  ·  1 comment  ·  Phone & Messaging » Other  ·  Admin →
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    Jake supported this idea  · 

  4. Masking Customer's number while making phone calls

    3 votes
    0 comments  ·  Phone & Messaging » Other  ·  Admin →
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    Jake supported this idea  · 

  5. flag calls

    3 votes
    Under Review  ·  1 comment  ·  Phone & Messaging » Application  ·  Admin →
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    Jake supported this idea  · 

  6. Permanently minimize the AI Notes and Transcript box

    70 votes
    New  ·  19 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Jake shared this idea  · 
    An error occurred while saving the comment
    Jake commented  · 

    Users asking to disable the the popout for notes and transcript when they dial a phone number

    - you can turn off the auto note taking but you cant stop the pop up box from appearing on the phone dialer pop out. it is annoying to close it on every call and have it constantly moving around the phone dialer pop out.
    - please make the feature able to be completely disabled including the auto pop out. for the users who want this minimized
    - some users may want the AI assistant for other areas of the app but not for the pop out phone dial pad area

  7. Admin control on AI notes - disable or enable automatic AI notes in Admin portal or Templates

    30 votes
    New  ·  3 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Jake supported this idea  · 

  8. Caller ID: Restrict/Grant Access to Caller ID's Per User/Role

    34 votes
    Planned  ·  1 comment  ·  Phone & Messaging » Accessibility  ·  Admin →
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    An error occurred while saving the comment
    Jake commented  · 

    if this is planned, can we have an update on the status?

    Jake supported this idea  · 

  9. Custom role for user extension to restrict caller ID number to user

    2 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Jake supported this idea  · 

  10. Internal chat for supervisors and agents

    36 votes
    0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Planned  ·  Michelle responded

    This will be addressed as a part of the Single Pane of Glass initiative.

    Jake supported this idea  · 

  11. AI Optimal Routing based on Last Agent Sentiment, Disposition, etc.

    26 votes
    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Jake supported this idea  · 

  12. Call journey report for RCX

    36 votes
    Planned  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Jake supported this idea  · 

  13. RingCX Multi Channel Interaction Console “Live Interaction Management”

    18 votes
    Under Review  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Jake supported this idea  · 

  14. Wrap Time / After Contact Work

    44 votes
    Future Consideration  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Jake supported this idea  · 

  15. System schedules accessible via Queues, channels, IVR

    20 votes
    Future Consideration  ·  1 comment  ·  Contact Center & RingCX » Admin Portal  ·  Admin →
    How important is this to you?
    Jake supported this idea  · 

  16. WCAG (Web Content Accessibility Guidelines)

    36 votes
    Planned  ·  4 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Jake supported this idea  · 

  17. RingCX Call Details "Call Termination by Agent or Caller"

    46 votes
    Planned  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Jake supported this idea  · 

  18. RingCX - Survey report

    27 votes
    Future Consideration  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Jake supported this idea  · 

  19. Ability to cancel or extend after call wrap

    47 votes
    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Jake supported this idea  · 

  20. Ability to export IVR from Studio

    41 votes
    Implemented  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Jake supported this idea  · 
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