flag calls
It would be nice to be able to flag certain calls within the app. right click and its an added option.
2
votes
Aurora
shared this idea
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Craig
commented
This would be really helpful when there's an employee who takes and receives a lot of calls and throws in a ticket with "I had a call with x issue sometime between 2-4 pm yesterday". If they could go to their call log, right-click, "Flag this call" or "This call had issues" when it happens, and the administrator could filter on that it would be so helpful