Settings and activity
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95 votes
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225 votes
The Position in Queue, Estimated Wait Time, and Callback features are now available — helping reduce missed calls and improving customer experience by allowing callers to press 1 for a callback while keeping their place in line. 🙌
This feature is enabled for Ultra and Ultimate packages across all RC and Partner brands.
Learn more here:
Managing greetings, wait messages, and music settings for call queues.
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Mars
commented
This should've been implemented from day 1
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1 voteMars
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89 votes
An error occurred while saving the comment Mars
commented
We had a cyclone recently hitting one of the states where our retail chain operates hundreds of stores. We had to sit for days changing forwards and working hours.
Where is your night option. This is ridiculous. Your call processing engine is a joke
Mars
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17 votesMars
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22 votesMars
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25 votesMars
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167 votesMars
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25 votesMars
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65 votesMars
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83 votesMars
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24 votesMars
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91 votes
An error occurred while saving the comment Mars
commented
I manage 900 sites on your platform. I'm bombarded with tickets re this issue day in and they out
Mars
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12 votesMars
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An error occurred while saving the comment Mars
commented
It is interesting how the platform lets you configure this but ends up erroring or not working at all.
You shouldn't call this a feature but a bug. You have bug where rule created to route different based in internal caller doesn't work
When the app is ringing there are notifications of an incoming call in the tray section of the desktop.
This is sufficient for us.