Settings and activity

37 results found

1. Customer requested that when their fax number is dialed, callers should hear a busy tone instead of the standard fax tone.

   3 votes

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   New  ·  0 comments  ·  Phone & Messaging » Fax  ·  Delete…  ·  Admin →
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   Mikee supported this idea  ·  Mar 4, 2026

2. Ability to assign dedicated fax number to each number on auto-receptionist

   5 votes

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   0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Mikee supported this idea  ·  Mar 4, 2026

3. Hubspot should not show SMS delivered if it's blocked by RingCentral

   5 votes

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   New  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Integrations: HubSpot  ·  Delete…  ·  Admin →
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   Mikee supported this idea  ·  Feb 25, 2026

4. Company Contacts Merge to Multiple RC Accounts

   7 votes

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   Under Review  ·  1 comment  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Mikee supported this idea  ·  Feb 13, 2026

5. Deskphone pairing with Cordless phone (e.g. Yealink W76P)

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   New  ·  1 comment  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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   Mikee supported this idea  ·  Feb 12, 2026

6. ability to send fax using the call queue number

   11 votes

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   New  ·  0 comments  ·  Phone & Messaging » Fax  ·  Delete…  ·  Admin →
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   Mikee shared this idea  ·  Feb 6, 2026

7. Caller ID Name as a Number

   5 votes

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   New  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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   Mikee supported this idea  ·  Feb 4, 2026

8. Allow "Call Queue" numbers to be enforced in Caller ID Restriction settings

   28 votes

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   New  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Mikee supported this idea  ·  Jan 15, 2026

9. Ability to configure the AI Receptionist (AIR) to provide exact responses based on FAQs.

   13 votes

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   New  ·  2 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AIR (AI Receptionist)  ·  Delete…  ·  Admin →
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   Mikee supported this idea  ·  Jan 15, 2026

10. Would like to have a workflow rule to be triggered when a caller hangs up while in an IVR Menu

    6 votes

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    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Mikee supported this idea  ·  Jan 8, 2026

11. Turning Missed Calls Into Contacts Automatically

    5 votes

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    New  ·  0 comments  ·  Phone & Messaging » Contacts  ·  Delete…  ·  Admin →
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    Mikee supported this idea  ·  Oct 17, 2025

12. transfer call indicator

    10 votes

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    New  ·  1 comment  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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    Mikee supported this idea  ·  Oct 16, 2025

13. caller place on hold for atleast 30 secsthe caller gets automatically routed to main line

    3 votes

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    New  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Mikee shared this idea  ·  Oct 16, 2025

14. Add "order status" in phone system

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    New  ·  0 comments  ·  Phone & Messaging » IVR and call handling  ·  Delete…  ·  Admin →
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    Mikee supported this idea  ·  Sep 26, 2025

15. Enable AI transcription on Desk phone

    299 votes

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    Planned  ·  84 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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    Mikee commented  ·  May 6, 2025  ·  Edit…  ·  Delete…

    Customer wanted to have a AI notes on the Desk phone if possible

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    Mikee supported this idea  ·  May 6, 2025

16. View/Access SMS of all other user extension using admin portal

    35 votes

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    Under Review  ·  8 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Mikee supported this idea  ·  May 5, 2025

17. MASS TEXTING USING RINGCENTRAL APP

    10 votes

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    New  ·  0 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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    Mikee supported this idea  ·  Oct 18, 2024