Settings and activity
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75 votes
Khevin Quezada
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2 votesKhevin Quezada
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2 votesKhevin Quezada
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2 votes
An error occurred while saving the comment Khevin Quezada
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2 votesKhevin Quezada
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1,241 votesPlanned ·
AdminJessica Hernandez
(Community and Social Media Engagement Manager, RingCentral)
responded
This Beta has been closed, if you've been selected for the Beta, our product team will be reaching out! We will keep you posted if you were not contacted for Beta in November.
Thank you!
Khevin Quezada
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2 votesKhevin Quezada
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3 votes
An error occurred while saving the comment Khevin Quezada
commented
Jason Case 27752657, explained in detail the issue. Please consider his request for review and was instructed to open a case for to us:
Connor.herbert@ringcentral.com
Dwatt.contractor@ringcentral.com
Consulted local T3 provided: > https://wiki.ringcentral.com/display/~karen.porras/Feature+Request+Process#expand-Note1CaseDocumentationKhevin Quezada
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2 votesKhevin Quezada
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Request Summary:
The customer would like to be notified when one of their email addresses is added to the Bounce DB, or when messages fail to send for any reason. The goal is to proactively identify and resolve delivery issues before a significant number of messages (e.g., 100+) are lost and need to be manually forwarded.
Business Impact:
Lack of notification leads to delayed awareness of failed message delivery, causing operational inefficiencies and potential communication breakdowns. A notification system would allow quicker resolution and reduce manual work.
Requested Feature:
Notification (email alert or dashboard flag) when an address is added to the Bounce DB
Optional: A report/log showing recent entries to the Bounce DB for monitoring purposes
Please review and let us know if this is feasible for future enhancement.