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Settings and activity

9 results found

  1. Unified status in Presence sync between MS Teams Embedded App and RC App

    40 votes

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    10 comments  ·  Developer Platform, APIs, & Integrations » Integrations: Microsoft Teams  ·  Admin →
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    Kevin commented  · 

    custom call presences seem to work if we are in a MS Teams call, but when the MS Teams call ends, RC doesn't return to Accept all calls status.

    Please get this feature working

    Kevin supported this idea  · 

  2. MS Teams in a meeting status

    2 votes

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    New  ·  1 comment  ·  Developer Platform, APIs, & Integrations » Integrations: Microsoft Teams  ·  Admin →
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    Kevin commented  · 

    custom call presences seem to work if we are in a MS Teams call, but when the MS Teams call ends, RC doesn't return to Accept all calls status.

    Please get this feature working

    Kevin supported this idea  · 

  3. When cold transferring the call to Call Queue, show caller ID of original caller, not person who forwarded the call

    40 votes

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    New  ·  2 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
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    Kevin supported this idea  · 

  4. Assign 2 desk phones with 1 line

    32 votes

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    New  ·  7 comments  ·  Phone & Messaging » General Phone  ·  Admin →
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    Kevin supported this idea  · 

  5. Show Caller ID of the call being forwarded, not user forwarding

    9 votes

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    New  ·  1 comment  ·  Phone & Messaging » General Phone  ·  Admin →
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    Kevin supported this idea  · 

  6. Call Display visible when calls are transferred from Reception

    24 votes

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    New  ·  2 comments  ·  Phone & Messaging » General Phone  ·  Admin →
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    Kevin commented  · 

    This is a thing many of our users have commented on. A transferred call appears the same as a call initiated by the transferring user.

    Kevin supported this idea  · 

  7. Allow Administrator to disable "Auto-answer call" feature

    110 votes

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    Under Review  ·  13 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Kevin supported this idea  · 

  8. Ability for administrator to remove "Generate notes for all calls" function

    32 votes

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    New  ·  1 comment  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Virtual Assistant (AVA)  ·  Admin →
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    Kevin supported this idea  · 

  9. Disable AI "Automatic notes"

    34 votes

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    New  ·  3 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » Other  ·  Admin →
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    Kevin supported this idea  ·