Settings and activity

12 results found

1. Assign custom company common fax cover sheet

   15 votes

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   Under Review  ·  5 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Kevin supported this idea  ·  Feb 13, 2026

2. Upload custom fax coversheets using the "Templates" management feature.

   46 votes

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   Under Review  ·  6 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Kevin supported this idea  ·  Feb 13, 2026

3. Report Summary of Blocked numbers

   10 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Kevin supported this idea  ·  Jan 23, 2026

4. Unified status in Presence sync between MS Teams Embedded App and RC App

   44 votes

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   11 comments  ·  Developer Platform, APIs, & Integrations » Integrations: Microsoft Teams  ·  Delete…  ·  Admin →
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   Kevin commented  ·  Oct 16, 2025  ·  Edit…  ·  Delete…

   custom call presences seem to work if we are in a MS Teams call, but when the MS Teams call ends, RC doesn't return to Accept all calls status.

   Please get this feature working

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   Kevin supported this idea  ·  Oct 16, 2025

5. MS Teams in a meeting status

   2 votes

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   New  ·  1 comment  ·  Developer Platform, APIs, & Integrations » Integrations: Microsoft Teams  ·  Delete…  ·  Admin →
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   Kevin commented  ·  Oct 16, 2025  ·  Edit…  ·  Delete…

   custom call presences seem to work if we are in a MS Teams call, but when the MS Teams call ends, RC doesn't return to Accept all calls status.

   Please get this feature working

   Save Submitting...
   Kevin supported this idea  ·  Oct 16, 2025

6. When cold transferring the call to Call Queue, show caller ID of original caller, not person who forwarded the call

   72 votes

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   New  ·  6 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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   Kevin supported this idea  ·  Jul 4, 2025

7. Assign 2 desk phones with 1 line

   41 votes

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   New  ·  12 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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   Kevin supported this idea  ·  Jun 23, 2025

8. Show Caller ID of the call being forwarded, not user forwarding

   12 votes

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   New  ·  2 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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   Kevin supported this idea  ·  Jun 23, 2025

9. Call Display visible when calls are transferred from Reception

   26 votes

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   New  ·  3 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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   Kevin commented  ·  Jun 23, 2025  ·  Edit…  ·  Delete…

   This is a thing many of our users have commented on. A transferred call appears the same as a call initiated by the transferring user.

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   Kevin supported this idea  ·  Jun 23, 2025

10. Allow Administrator to disable "Auto-answer call" feature

    121 votes

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    14 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminJessica H. (Admin, RingCentral) responded

    This is available! Learn more here.

    Kevin supported this idea  ·  May 29, 2025

11. Ability for administrator to remove "Generate notes for all calls" function

    33 votes

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    New  ·  1 comment  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AVA (AI Virtual Assistant)  ·  Delete…  ·  Admin →
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    Kevin supported this idea  ·  May 29, 2025

12. Disable AI "Automatic notes"

    37 votes

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    New  ·  3 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » Other  ·  Delete…  ·  Admin →
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    Kevin supported this idea  ·  May 29, 2025