← RingCentral Ideas

Settings and activity

9 results found

  1. Enable a true DND presence sync

    169 votes
    17 comments  ·  Phone & Messaging » Other  ·  Admin →
    How important is this to you?
    Zeke supported this idea  · 
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    Zeke commented  · 

    When an Agent is calling a customer with an outbound call from their Physical phone, there needs to be a Sync with the RC app that puts them in unavailable/DND during their OB call. Right now, my users are doing OB calls and still getting IB queued calls.

  2. Separate ring for Desktop app and Mobile app

    206 votes
    31 comments  ·  Phone & Messaging » Application  ·  Admin →
    How important is this to you?
    Zeke supported this idea  · 

  3. Account-Wide Holiday Settings and/or Holiday Templates

    238 votes
    24 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?
    Zeke supported this idea  · 

  4. Disable "AI is taking notes" when on call

    148 votes
    36 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?
    Implemented  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

    Hi everyone, you are now able to customize the announcement played during the call. Learn where in the Admin portal to update here.


    While not the ability to completely turn off the announcement, this customization allows for different companies to take into account their unique compliance needs. If a disclosure is not needed, a silent recording could be uploaded as a workaround.


    Thank you!

    Zeke supported this idea  · 

  5. Enable AI transcription on Desk phone

    163 votes
    Planned  ·  49 comments  ·  Phone & Messaging » General Phone  ·  Admin →
    How important is this to you?
    Zeke supported this idea  · 

  6. Audit Trail Enhancements

    226 votes
    67 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?
    Under Review  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

    As there are so many great ideas and suggestions for Audit Trail enhancements, we've merged them into one record to better track these feature requests. Your individual idea has not been lost, and our development team knows how important this part of the system is for everyone! We'll provide more updates when available. Thank you!


    In the meantime, please continue to leave comments on your ideal audit trail enhancement and use cases.

    Zeke supported this idea  · 

  7. sync MS teams status to RC - DND

    6 votes
    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?
    Zeke supported this idea  · 

  8. Custom Teams to Ringcentral presence sync

    4 votes
    New  ·  1 comment  ·  Phone & Messaging » HUD & Presence  ·  Admin →
    How important is this to you?
    Zeke supported this idea  · 

  9. Need the ability to Update the DID line in the top left corner of your Physical Phone to show your corporate number and Extension

    2 votes
    New  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Admin →
    How important is this to you?
    Zeke shared this idea  ·