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4 results found

  1. sync MS teams status to RC - DND

    6 votes
    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Zeke supported this idea  · 

  2. Custom Teams to Ringcentral presence sync

    4 votes
    New  ·  1 comment  ·  Phone & Messaging » HUD & Presence  ·  Admin →
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    Zeke supported this idea  · 

  3. Enable a true DND presence sync

    166 votes
    17 comments  ·  Phone & Messaging » Other  ·  Admin →
    How important is this to you?
    Implemented  ·  AdminJessica H. (Admin, RingCentral) responded

    Hi all, there's a DND Sync on hardphone toggle that may need to be enabled for your account if presence sync is not working as expected. Please contact support for assistance in getting this enabled on your account!

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    Zeke commented  · 

    When an Agent is calling a customer with an outbound call from their Physical phone, there needs to be a Sync with the RC app that puts them in unavailable/DND during their OB call. Right now, my users are doing OB calls and still getting IB queued calls.

    Zeke supported this idea  · 

  4. Need the ability to Update the DID line in the top left corner of your Physical Phone to show your corporate number and Extension

    2 votes
    New  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Admin →
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    Zeke shared this idea  ·