Settings and activity

38 results found

1. opt out date

   6 votes

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   New  ·  1 comment  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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   Dominique Paltao supported this idea  ·  Jun 30, 2026

2. Remove missed call from queue members if answered

   223 votes

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   29 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminJessica H. (Admin, RingCentral) responded

   This is now live! Learn more about this feature here.

   Dominique Paltao supported this idea  ·  Jun 24, 2026

3. Regard the pick-up of any parked call as 'Inbound' for call recording purposes

   12 votes

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   Under Review  ·  1 comment  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Dominique Paltao supported this idea  ·  Jun 23, 2026

4. Missed calls to queue showing up as "Answered Elsewhere"

   50 votes

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   Under Review  ·  10 comments  ·  Analytics & Reporting » Alerts  ·  Delete…  ·  Admin →
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   Dominique Paltao supported this idea  ·  Jun 23, 2026

5. Forwarding Main Company Number Calls Directly To An External Number

   46 votes

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   Under Review  ·  7 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Dominique Paltao supported this idea  ·  Jun 11, 2026

6. Increase Data Retention of text message

   4 votes

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   New  ·  0 comments  ·  Analytics & Reporting » Adoption & Usage  ·  Delete…  ·  Admin →
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   Dominique Paltao shared this idea  ·  Jun 2, 2026

7. Feature of Ring Back Ring Tone

   5 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Dominique Paltao supported this idea  ·  Jun 2, 2026

8. Ability to **respond** to short code SMS messages.

   182 votes

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   Under Review  ·  27 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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   Dominique Paltao supported this idea  ·  May 28, 2026

9. Allow SMS Outbound Caller ID Change

   63 votes

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   Under Review  ·  5 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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   Dominique Paltao supported this idea  ·  May 27, 2026

10. Feature Request: Dynamic Call Whisper / Greeting Based on Dialed Number

    7 votes

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    New  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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    Dominique Paltao supported this idea  ·  May 8, 2026

11. Capability of identifying the language for SMS

    6 votes

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    New  ·  0 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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    Dominique Paltao shared this idea  ·  May 1, 2026

12. download call recording with the name or number of the caller

    14 votes

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    Under Review  ·  2 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Dominique Paltao supported this idea  ·  Apr 24, 2026

13. Al Receptionist Closing Spiel

    10 votes

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    New  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Dominique Paltao shared this idea  ·  Apr 2, 2026

14. Enhanced Audio Management: Option to Mute or Lower Call Waiting Alerts During Active Calls

    15 votes

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    New  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Dominique Paltao supported this idea  ·  Mar 24, 2026

15. Increase Data Retention for Automatic Call recording (Data Retention Policy)

    160 votes

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    Under Review  ·  24 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Dominique Paltao supported this idea  ·  Mar 20, 2026

16. Enable SMS for UK numbers

    124 votes

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    36 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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    Planned  ·  AdminJessica H. (Admin, RingCentral) responded

    Exciting news! This is planned for Q3 2026. More details to come.

    Dominique Paltao supported this idea  ·  Mar 19, 2026

17. Access to call transcript history for all users

    15 votes

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    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Dominique Paltao supported this idea  ·  Mar 17, 2026

18. show the caller id for inbound SMS

    4 votes

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    New  ·  0 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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    Dominique Paltao supported this idea  ·  Mar 13, 2026

19. Business SMS Booster (Shared SMS Inbox) Functionality on MMS.

    35 votes

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    9 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminJessica H. (Admin, RingCentral) responded

    Very excited to share that SMS Shared Inbox does support MMS! Please ensure you are on the latest version of the app.

    
    

    You'll now be able to send and receive Images, Videos, GIFs in line with the content guidelines and support filetypes for MMS.

    Dominique Paltao shared this idea  ·  Mar 12, 2026

20. keep online status for mobile app

    17 votes

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    1 comment  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Dominique Paltao supported this idea  ·  Mar 9, 2026