Settings and activity

163 results found

1. Have the ability to retrieve faxes that have not been received in the past weeks

   3 votes

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   New  ·  1 comment  ·  Phone & Messaging » Fax  ·  Delete…  ·  Admin →
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   Ly supported this idea  ·  Dec 3, 2025

2. Feature Request – Customizable User Manager Permissions for User Groups

   8 votes

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   New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Ly supported this idea  ·  Nov 26, 2025

3. Give users ability to use the company main fax line number as their Fax caller ID.

   20 votes

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   Under Review  ·  8 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Ly supported this idea  ·  Nov 18, 2025

4. SMS recipient increase

   24 votes

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   1 comment  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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   Ly supported this idea  ·  Nov 14, 2025

5. The caller ID should be longer then 15 characters.

   19 votes

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   Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Ly supported this idea  ·  Nov 11, 2025

6. Incoming Call Information Display

   3 votes

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   New  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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   Ly supported this idea  ·  Nov 3, 2025

7. Missed call should not be tagged on call queue as missed if picked up by a member on another call queue

   9 votes

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   New  ·  0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Ly supported this idea  ·  Oct 30, 2025

8. reporting on missed call queue calls

   15 votes

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   0 comments  ·  Analytics & Reporting » LOB  ·  Delete…  ·  Admin →
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   Ly supported this idea  ·  Oct 30, 2025

9. Multiple User on Operator

   23 votes

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   New  ·  10 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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   Ly supported this idea  ·  Oct 13, 2025

10. Email AI Receptionist Call History Summary After Each Call

    45 votes

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    New  ·  7 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AIR (AI Receptionist)  ·  Delete…  ·  Admin →
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    Ly supported this idea  ·  Oct 13, 2025

11. sending Bulk SMS request

    7 votes

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    New  ·  0 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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    Ly supported this idea  ·  Oct 3, 2025

12. Block outbound calls by number for specific users

    34 votes

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    Under Review  ·  6 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Ly supported this idea  ·  Oct 1, 2025

13. Abandoned Call Tracking Feature

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    69 votes

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    11 comments  ·  Analytics & Reporting » Live Reports  ·  Delete…  ·  Admin →
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    Ly supported this idea  ·  Sep 18, 2025

14. Reports/Analytics: Detailed Data on What Happened in a Call Journey (Call Queue)

    58 votes

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    8 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Planned  ·  AdminGurpreet (Principal Product Manager, Platform, RingCentral) responded

    Detailed visual Call Journey view for each and every call is going to be implemented in Business Analytics - Call Records widget where for CQ calls, you can expand the entire journey in a separate window and can see all the call legs and times, etc.

    
    

    But this will be part of Business Analytics Pro tier, and not Essentials. For essentials, it will be a non visual way of showing all call legs between different extensions.

    Ly supported this idea  ·  Sep 18, 2025

15. Performance report align with user call logs

    102 votes

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    11 comments  ·  Analytics & Reporting » Adoption & Usage  ·  Delete…  ·  Admin →
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    Future Consideration  ·  AdminGurpreet (Principal Product Manager, Platform, RingCentral) responded

    Performance reports are old legacy reports, which will pave way to business analytics. In business analytics, we have call records, and we will see if we can align call records with call logs.

    Ly supported this idea  ·  Sep 18, 2025

16. Retrieve deleted conversations

    43 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Ly supported this idea  ·  Sep 16, 2025

17. Capability to retrieve deleted sms for deleted extensions.

    27 votes

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    Under Review  ·  3 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Ly supported this idea  ·  Sep 15, 2025

18. retrieving deleted SMS

    26 votes

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    New  ·  2 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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    Ly supported this idea  ·  Sep 15, 2025

19. 1 Number (RingEx License) assigned to 2 desk phones

    19 votes

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    New  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Ly supported this idea  ·  Sep 11, 2025

20. Auto retry failed faxes when getting a busy signal

    2 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Ly supported this idea  ·  Sep 9, 2025