Settings and activity

211 results found

1. Abandoned Call Tracking Feature

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   70 votes

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   11 comments  ·  Analytics & Reporting » Live Reports  ·  Delete…  ·  Admin →
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   Ly supported this idea  ·  Sep 18, 2025

2. Reports/Analytics: Detailed Data on What Happened in a Call Journey (Call Queue)

   59 votes

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   8 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Planned  ·  AdminGurpreet (Principal Product Manager, Platform, RingCentral) responded

   Detailed visual Call Journey view for each and every call is going to be implemented in Business Analytics - Call Records widget where for CQ calls, you can expand the entire journey in a separate window and can see all the call legs and times, etc.

   
   

   But this will be part of Business Analytics Pro tier, and not Essentials. For essentials, it will be a non visual way of showing all call legs between different extensions.

   Ly supported this idea  ·  Sep 18, 2025

3. Performance report align with user call logs

   104 votes

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   11 comments  ·  Analytics & Reporting » Adoption & Usage  ·  Delete…  ·  Admin →
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   Future Consideration  ·  AdminGurpreet (Principal Product Manager, Platform, RingCentral) responded

   Performance reports are old legacy reports, which will pave way to business analytics. In business analytics, we have call records, and we will see if we can align call records with call logs.

   Ly supported this idea  ·  Sep 18, 2025

4. Retrieve deleted conversations

   45 votes

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   Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Ly supported this idea  ·  Sep 16, 2025

5. Capability to retrieve deleted sms for deleted extensions.

   28 votes

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   Under Review  ·  3 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Ly supported this idea  ·  Sep 15, 2025

6. retrieving deleted SMS

   32 votes

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   New  ·  2 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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   Ly supported this idea  ·  Sep 15, 2025

7. 1 Number (RingEx License) assigned to 2 desk phones

   20 votes

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   New  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Ly supported this idea  ·  Sep 11, 2025

8. Auto retry failed faxes when getting a busy signal

   2 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Ly supported this idea  ·  Sep 9, 2025

9. Failed faxes

   3 votes

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   New  ·  0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Ly supported this idea  ·  Sep 9, 2025

10. Viewing failed fax attachments

    20 votes

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    New  ·  7 comments  ·  Phone & Messaging » Fax  ·  Delete…  ·  Admin →
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    Ly supported this idea  ·  Sep 8, 2025

11. Ability to retrieve call recording even if the call was transferred to an external number

    25 votes

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    Under Review  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Ly supported this idea  ·  Sep 5, 2025

12. Adding multiple external number to answer call when call queue is busy.

    11 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Ly supported this idea  ·  Aug 26, 2025

13. Main Number as the texting ID for multiple users

    20 votes

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    New  ·  1 comment  ·  Phone & Messaging » Accessibility  ·  Delete…  ·  Admin →
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    Ly supported this idea  ·  Aug 25, 2025

14. I have 5 users with all diffrent phone numbers. Why can't they all send text messages from the main phone number? th

    65 votes

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    3 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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    Ly supported this idea  ·  Aug 25, 2025

15. Multi site number view

    3 votes

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    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Ly supported this idea  ·  Aug 22, 2025

16. Set multiple numbers in external call forwarding

    19 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Ly supported this idea  ·  Aug 20, 2025

17. Configure Caller ID of Forwarded Calls

    9 votes

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    0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Ly supported this idea  ·  Aug 20, 2025

18. Ability to revoke user sessions/force users to be signed out of apps

    43 votes

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    Under Review  ·  3 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Ly supported this idea  ·  Aug 18, 2025

19. Audit Trail Enhancements

    295 votes

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    78 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Under Review  ·  AdminJessica H. (Admin, RingCentral) responded

    As there are so many great ideas and suggestions for Audit Trail enhancements, we've merged them into one record to better track these feature requests. Your individual idea has not been lost, and our development team knows how important this part of the system is for everyone! We'll provide more updates when available. Thank you!

    In the meantime, please continue to leave comments on your ideal audit trail enhancement and use cases.

    Ly supported this idea  ·  Aug 15, 2025

20. System downtime reports

    4 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Ly supported this idea  ·  Aug 14, 2025