287 results found
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Notifications: Task assigned/reassigned to me
Allow notifications (email/desktop/mobile) when a new task is created and assigned to me, or when a task is reassigned to me. And add notification number/bubble on the task menu icon.Currently, I have to have notifications for all team messages- so the sheer number of notifications drowns out important information like a new task that I need to complete.
83 votes -
Change Keyboard Shortcuts in RingCentral App
I want to change the keyboard shortcuts. The shortcuts like answering the phone with alt + a I want to change it to f1. I do not have an option to change it.
17 votes -
Generate a Report of Abandoned Text Messages
Sometimes , messages are received and read , but not responded to immediately. If it is followed up by many other received messages, then that message may be forgotten and buried in the list of SMS threads. There is currently no way to generate a report for text messages that have been received but have not been responded to. The idea is to generate a report (manually or automatically displayed in the admin portal), where the timeframe (ie. last 7 days, 14 days, or 1 month) can be specified and all text messages not responded will be listed. It would…
1 vote -
Advanced searching for contacts
When I am sorting call history or starting a new call, it should filter results from company, and first and last name. Currently it only filters results form first and last name of contact.
54 votes -
SMS forwarding settings
Forward SMS settings
30 votes -
Add ability to see all call Queue's a User is a part of from the "Users With Extensions" page
Currently, if a user leaves the company and their account is disabled, I have to go and click each call queue group one at a time to see which ones they were in to remove them. I would like a feature under "Users with extensions" where I can click on any User, and have a Call Queues tab that populates all of the call queues they are a member of, and the status selectors to each Member/Status respectively for that user. It can work in reverse as well. So I can click on a specific User Extension and be able…
21 votes -
Text Message Signature Line
I am recruiter and reaching multiple people in a day. If there is a way to make a signature line of who I am and the company I work for already in the text, that save some time for me. Plus, it will look more official like I'm not a scam
35 votes -
Integration Ringcentral in myfactory Businessworld
myfactory is a webbased german CRM/ERP System which has no Phone integration.For CRM it is very important to know how often a call eas ignored or which was talked with the customer
2 votes -
Make company extensions available for the Custom Rules caller ID settings.
At the moment I have my phone set to show the main company line when I call out, and my internal extension when I call someone in the company. Everyone in the company is set up this way. The problem is that I would like to make custom rules for the company numbers, but the custom rules doesn't allow for the entry of extensions. It seems that it only connects with my personal contacts and not with the company contacts. This is pretty annoying, and means that I either need to let my direct dial number show to the public…
13 votes -
Use JobNimbus app
Add JobNimbus App to simplify my calls with their customer service software
1 vote -
Position in Queue, Estimated wait time, and Call queue caller call back feature
In order to reduce missed calls in call queues, an option for clients to push '1' for a callback but keep their place in line is needed.
210 votes -
keyboard shortcut to dial in RingCentral App, like we have in the RC Phone App
In the RC Phone app, my team uses the short cut option-D to dial a highlighted number. Now with the RingCentral App, there is no option to dial with a shortcut, pressing option-D in RingCentral App just opens the dial pad. Highlighting a number a pressing Option-D was such a huge time saver in the RC Phone App. Please bring it to the RingCentral App as well!
16 votes -
SysAid IT Ticketing integration
Allowing us to have a place in the RC app to integrate ticket submission to SysAid so our users can stay within the RC app while also reaching out to Support.
2 votes -
Add a button to allow users to enable/disable the new released feature: Keyboard shortcuts
After the new upgrade that was automatically installed on 02/23/2022, RingCentral added a new feature called "Keyboard Shortcuts". This new feature has new pre-configured shortcuts to specific options. The problem is that it was not considered the use of ASCCII code, because there are some pre-configured shortcuts that start with a number, for example, "ALT + 1" to go to Message tab on RingCentral Windows' app. But, in the Spanish language, all the vocals with accent, on ASSCII code, start with "1" and other letter that is very common to use also starts with "1": "ñ" = ALT + 164,…
7 votes -
Visibility into SMS messages
Besides researching and exploring the admin portal on my own, I have sought help from your support group in generating a report of SMS messages made by our users. I was told there is no such reporting capbility. Clicking on Admin Portal->Billing->Paid SMS Usage:View Log yields no records. Prior to this search, I sent a text message from my direct, to my cell.Perhaps I'm doing something incorrectly? If not, this capability is needed to keep track of the count of SMS messages.
8 votes -
Adding contact to common company contact book
Adding contact from last received number to a common company library rather than saving the number to the user profile. This allows us to trace all contacts and interactions added and there is no duplications of contacts to the company contact library.Currently if 1 user saves the number the other 2 users cannot see it as the contacts if they themselves save it to their profiles. I wish if there was common RC Contact directory where all the phone numbers saved that can be used by all the users.
8 votes -
App Integration with Daylite (Marketcircle)
Share Daylite contacts (People & Companies) with Google based on a Group.
1 vote -
CapsuleCRM integration
all other CRM seem to be available, why not CapsuleCRM
1 vote -
Imprivata
Imprivata is a secure MFA solution typically installed on a device such as a cellphone. Since we are not issued cellphones, RingCentral is our only business solution for phone and SMS, it would only make sense for Imprivata to function through RC as well.
1 vote -
SMS Inbound/Outbound Reports
Track the number of SMS messages being sent and received by user.
4 votes
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