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289 results found

  1. Textel integration setup

    be able to support setting up textel integration instead of just referring to textel support

    1 vote
    Future Consideration  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?

  2. SMS forwarding settings

    Forward SMS settings

    51 votes
    Future Consideration  ·  10 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  3. Capsule CRM integration

    most CRM software and applications seem to be integratable with Cloudphone, but CaspuleCRM seems to be excluded, it is even suggested and offered by UK government for help to grow scheme.

    2 votes
    Future Consideration  ·  0 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  4. Change Keyboard Shortcuts in RingCentral App

    I want to change the keyboard shortcuts. The shortcuts like answering the phone with alt + a I want to change it to f1. I do not have an option to change it.

    18 votes
    Future Consideration  ·  2 comments  ·  Application  ·  Admin →
    How important is this to you?

  5. Notifications: Task assigned/reassigned to me

    Allow notifications (email/desktop/mobile) when a new task is created and assigned to me, or when a task is reassigned to me. And add notification number/bubble on the task menu icon.Currently, I have to have notifications for all team messages- so the sheer number of notifications drowns out important information like a new task that I need to complete.

    83 votes
    Future Consideration  ·  18 comments  ·  App Tasks/Events/Calendar  ·  Admin →
    How important is this to you?

  6. Advanced searching for contacts

    When I am sorting call history or starting a new call, it should filter results from company, and first and last name. Currently it only filters results form first and last name of contact.

    57 votes
    Future Consideration  ·  16 comments  ·  Contacts  ·  Admin →
    How important is this to you?

  7. Generate a Report of Abandoned Text Messages

    Sometimes , messages are received and read , but not responded to immediately. If it is followed up by many other received messages, then that message may be forgotten and buried in the list of SMS threads. There is currently no way to generate a report for text messages that have been received but have not been responded to. The idea is to generate a report (manually or automatically displayed in the admin portal), where the timeframe (ie. last 7 days, 14 days, or 1 month) can be specified and all text messages not responded will be listed. It would…

    1 vote
    Future Consideration  ·  0 comments  ·  SMS/Text  ·  Admin →
    How important is this to you?

  8. Text Message Signature Line

    I am recruiter and reaching multiple people in a day. If there is a way to make a signature line of who I am and the company I work for already in the text, that save some time for me. Plus, it will look more official like I'm not a scam

    38 votes
    Future Consideration  ·  12 comments  ·  Application  ·  Admin →
    How important is this to you?

  9. Add ability to see all call Queue's a User is a part of from the "Users With Extensions" page

    Currently, if a user leaves the company and their account is disabled, I have to go and click each call queue group one at a time to see which ones they were in to remove them. I would like a feature under "Users with extensions" where I can click on any User, and have a Call Queues tab that populates all of the call queues they are a member of, and the status selectors to each Member/Status respectively for that user. It can work in reverse as well. So I can click on a specific User Extension and be able…

    21 votes
    Future Consideration  ·  1 comment  ·  Admin Portal  ·  Admin →
    How important is this to you?

  10. Integration Ringcentral in myfactory Businessworld

    myfactory is a webbased german CRM/ERP System which has no Phone integration.For CRM it is very important to know how often a call eas ignored or which was talked with the customer

    2 votes
    Future Consideration  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

  11. Make company extensions available for the Custom Rules caller ID settings.

    At the moment I have my phone set to show the main company line when I call out, and my internal extension when I call someone in the company. Everyone in the company is set up this way. The problem is that I would like to make custom rules for the company numbers, but the custom rules doesn't allow for the entry of extensions. It seems that it only connects with my personal contacts and not with the company contacts. This is pretty annoying, and means that I either need to let my direct dial number show to the public…

    13 votes
    Future Consideration  ·  2 comments  ·  Application  ·  Admin →
    How important is this to you?

  12. Position in Queue, Estimated wait time, and Call queue caller call back feature

    In order to reduce missed calls in call queues, an option for clients to push '1' for a callback but keep their place in line is needed.

    218 votes
    Future Consideration  ·  37 comments  ·  Call Queues  ·  Admin →
    How important is this to you?

  13. Use JobNimbus app

    Add JobNimbus App to simplify my calls with their customer service software

    1 vote
    Future Consideration  ·  0 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  14. keyboard shortcut to dial in RingCentral App, like we have in the RC Phone App

    In the RC Phone app, my team uses the short cut option-D to dial a highlighted number. Now with the RingCentral App, there is no option to dial with a shortcut, pressing option-D in RingCentral App just opens the dial pad. Highlighting a number a pressing Option-D was such a huge time saver in the RC Phone App. Please bring it to the RingCentral App as well!

    16 votes
    Future Consideration  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?

  15. Adding contact to common company contact book

    Adding contact from last received number to a common company library rather than saving the number to the user profile. This allows us to trace all contacts and interactions added and there is no duplications of contacts to the company contact library.Currently if 1 user saves the number the other 2 users cannot see it as the contacts if they themselves save it to their profiles. I wish if there was common RC Contact directory where all the phone numbers saved that can be used by all the users.

    10 votes
    Future Consideration  ·  1 comment  ·  Application  ·  Admin →
    How important is this to you?

  16. SysAid IT Ticketing integration

    Allowing us to have a place in the RC app to integrate ticket submission to SysAid so our users can stay within the RC app while also reaching out to Support.

    2 votes
    Future Consideration  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?

  17. Add a button to allow users to enable/disable the new released feature: Keyboard shortcuts

    After the new upgrade that was automatically installed on 02/23/2022, RingCentral added a new feature called "Keyboard Shortcuts". This new feature has new pre-configured shortcuts to specific options. The problem is that it was not considered the use of ASCCII code, because there are some pre-configured shortcuts that start with a number, for example, "ALT + 1" to go to Message tab on RingCentral Windows' app. But, in the Spanish language, all the vocals with accent, on ASSCII code, start with "1" and other letter that is very common to use also starts with "1": "ñ" = ALT + 164,…

    7 votes
    Future Consideration  ·  2 comments  ·  Application  ·  Admin →
    How important is this to you?

  18. Visibility into SMS messages

    Besides researching and exploring the admin portal on my own, I have sought help from your support group in generating a report of SMS messages made by our users. I was told there is no such reporting capbility. Clicking on Admin Portal->Billing->Paid SMS Usage:View Log yields no records. Prior to this search, I sent a text message from my direct, to my cell.Perhaps I'm doing something incorrectly? If not, this capability is needed to keep track of the count of SMS messages.

    8 votes
    Future Consideration  ·  1 comment  ·  Admin Portal  ·  Admin →
    How important is this to you?

  19. Rejecting Call Queues, send to VM

    We have a few users. We offer the option for callers to press 1 to call everyone simultaneously so that the first available user can get the call. If any individual user rejects a call in the queue, RingCentral waits five seconds and then rings the same user again, over and over, until it goes to voicemail or the caller hangs up. Would be nice if rejecting the call took the user out of the queue for that incoming call, and if all users rejected the call, the caller would be sent to voicemail.

    119 votes
    Future Consideration  ·  34 comments  ·  Other  ·  Admin →
    How important is this to you?

  20. App Integration with Daylite (Marketcircle)

    Share Daylite contacts (People & Companies) with Google based on a Group.

    1 vote
    Future Consideration  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?
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