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195 results found

  1. Show time when message been sent and edited

    Like other messaging platform, there is an option to see on when was the sender edited their messages.This would be a simple feature that might come in handy when it comes to messaging.

    1 vote
    0 comments  ·  Team Messaging  ·  Admin →
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  2. Revert Option+arrow keyboard shortcut in RC App. It breaks Mac's native behavior

    In Mac OSX, natively, a user can use Option + Left arrow or Option + Right arrow to move the cursor back one word or forward one word. That's a consistent behavior in every application on the Mac.RingCentral App introduced additional keyboard shortcuts in 22.1.20.341 Web, 22.1.11.2682 Mac (Intel) release that changes the native behavior. In RingCentral App, using Option + Left arrow takes a user back in history. If a user is typing a message and wants to go back a word, they'd use Option + Left arrow, but RingCentral App will take them to the previous history. That…

    6 votes
    Implemented  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?

  3. Maintain list of recent status messages

    In addition (or maybe instead of?) the standard pre-built status messages, it would be helpful to have some of your previous status messages as well. For instance, we're often indicating where we are...at the office, working from home, etc. It would be really convenient if you could just toggle back to a previous status, without having to type it all over again. Having your own custom list of status messages is arguably more useful than the generic messages.

    2 votes
    0 comments  ·  Application  ·  Admin →
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  4. Enable a true DND presence sync

    Today you are required to use the RC app to put all of your devices into DND. Users should be able to press the DND button on the physical endpoint and that status should sync over to the other physical devices or softphones that are assigned to that user. This would make it much easier from an end-user perspective, especially those that don't want to bring up the app to enable DND.

    169 votes
    18 comments  ·  Other  ·  Admin →
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  5. Add setting to allow RC desktop app to run in the background at startup

    To receive messaging, the app needs to run, but it does not need to run in the foreground upon computer login. Please add a setting option to be able to start the program in the tray area. MS Teams has this option and it is very useful.

    39 votes
    3 comments  ·  Application  ·  Admin →
    How important is this to you?

  6. Mark as unread from the desktop app

    We have multiple users opening messaged on the same app. We use main business phone number to receive all the text messages. When one of the users reads the message and realizes it was not for him we have to send a group text message to let others know that they opened the message. I can only unread it on my phone app not no one in the team can unread it on the desktop app.

    1 vote
    Implemented  ·  0 comments  ·  SMS/Text  ·  Admin →
    How important is this to you?

  7. Caller ID on Internal Transfers

    When one employee transfers a call to another, we cant see the called ID info. The callers info should appear on the transfer also.

    15 votes
    Implemented  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

  8. show external caller's name/number when transferring call to another user, rather than person who transfers the call

    Once transferred, next call recipient should be able to decide whether to answer call at that moment based on who is ACTUALLY calling. Based on my experiment (with RC Help Desk person), next call recipient sees only co-worker's name that transferred the call, not the original caller's name/info. It's very misleading. Only workaround identified is for me to wait for transfer call to be answered, announce the caller, find out if call will be accepted at this time, then hung up to allow caller through or revert back to original caller to take a message. A rather old-fashioned concept. If…

    30 votes
    Implemented  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

  9. On the transfer call, it should show the caller number NOT the extension that transferred the call

    To better explain this: When the receptionist transfers a call to me, the caller ID shows "Reception" NOT the actual caller's caller ID. This can be very confusing. When I pick up the phone call that shows "Reception", it is not the receptionist. The person on the phone, is the person who was transferred to me. This causes a lot of surprise as to who I am speaking to. As you can imagine, when picking up a phone call, it would be very helpful to know who you are speaking with.

    49 votes
    Implemented  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

  10. Call goes from one queue to another, and on the second queue it would show the original queue in the caller id field

    -Customer calls and rings QueueA -on all users in QueueA, their phone shows QueueA and customer number for caller id -if no one answers the calls in a specific wait time, the call is transferred to QueueB -on all users in QueueB, their phone currently shows QueueB and customer number for caller id Question - How can I get all users in QueueB phoness caller id info show what queue overflowed to their queue. Example- i would like it to show Queue A and customer number. Reason- I want to have multiple Queues overflow calls to one centralized queue, but…

    21 votes
    Implemented  ·  0 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  11. Support for Arm Based Processors

    I have a surface pro x, with and ARM processor and I am unable to run the desktop app on my device.

    31 votes
    Implemented  ·  6 comments  ·  Application  ·  Admin →
    How important is this to you?

  12. Extend Share Voicemail Functionality to Call Queues and Message Only Ext's

    Feature Request: Extend the Shared Voicemail Co-Recipient core functionality created for "Users" to Call Queues and Message Only ExtensionsUse Case:The customer has a team of people that are a part of the after-hours/on-call support team. Members of this team are in multiple "after-hours" call Queues. This team is also responsible for processing voicemails left in multiple Message-Only Extension. The On-Call resources need to be able to process Call Queue voicemail as well as the Message-Only Extension voicemail. It is important that the users understand where the voicemail originated from with appropriate labeling for each Call Queue or Message-Only Extension. Bonus…

    3 votes
    Implemented  ·  0 comments  ·  Call Queues  ·  Admin →
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  13. Call queue member, to have the ability to receive call even when on an active phone call

    In a queue, it detects that member as busy when engaged on a call. This doesn't enable them to receive call, unlike in call forwarding that has the ability to receive calls in all platform

    8 votes
    Implemented  ·  8 comments  ·  Application  ·  Admin →
    How important is this to you?

  14. Domain Control

    Please add a "domain control" option. It would be really nice to block people from creating "personal" RingCentral accounts using a corporately controlled domain email address.

    66 votes
    Implemented  ·  15 comments  ·  Application  ·  Admin →
    How important is this to you?

  15. Auto reply that number is disabled for SMS

    Currently, there is no auto-reply to the sender if the RingCentral number they are sending a text to is disabled for SMS.I am requesting to have a system-generated reply to a sender if the RC number they are sending a text to is disabled for SMS.

    36 votes
    6 comments  ·  SMS/Text  ·  Admin →
    How important is this to you?

  16. SMS/Text Templates

    Be able to set up text templates for recurring texts used by team members

    80 votes
    47 comments  ·  SMS/Text  ·  Admin →
    How important is this to you?

  17. Technical Capability to Move and Share Tasks to Other Windows/RC Users and For Assignees to be Tagged in Their Own Window

    One (1) task is shared by multiple assignees (RC Users), several departments are contributing to fully accomplish 1 task.In the old classic app, RC Users can share/move tasks to other RC Users' windows/glip. In the new app, we are unable to share/move the tasks.Additionally, in the new app, if we are adding assignees to a task, the new assignee/s will not be “tagged” in their own RC window; hence they will not have visibility to the task, consequently increasing the probability of not seeing and completing the said task/s.Who would benefit from it?Our Clients: Promises will be fully delivered by…

    28 votes
    Implemented  ·  4 comments  ·  App Tasks/Events/Calendar  ·  Admin →
    How important is this to you?

  18. Dial by Name directory by site

    Currently dial by name directory is for the entire orginazation only. It would be helpful to have dial by name directories that only list peolpe at a specific site. We have offies all over the globe. Callers in Europe don't need US employees listed in the dial by name directory.

    28 votes
    3 comments  ·  Other  ·  Admin →
    How important is this to you?

  19. Call Transfer issues on a ring central land line phone. Example: When an incoming call is fielded by the receptionist, the caller then t...

    ...ells the receptionist who they need to speak with. So the receptionist then transfers the call to that agent/assistant. However the callers name should appear on the agent/assistant caller id and not the receptionists name (which is currently the case. ). Why this matter needs to be addressed Reason # 1. because when the agent/assistant goes to answer the call they assume the receptionist is calling them and not a client. Reason # 2 When the agent/assistant goes to return a missed call and selects call back it calls back the receptionist and not the actual client who called them.…

    68 votes
    Implemented  ·  0 comments  ·  Admin →
    How important is this to you?

  20. Caller ID Information Pass Through with call Transfer, Internal and External

    Issue is the transferring of caller ID information of external caller to the final receiving end party, specifically with consultative transferring. Example: Bob calls to Health Aid (Ring Central Customer). Sue answers phone. Bob wants to then be transferred to Kate. Sue starts transfer consultative transfer process....gets Kate on the line, "Hi Kate i have bob you, will you take call, yes great...standby"....then she transfers Bob to Kate. With that set up - the external caller ID info for BOB does not flow through to Kate. This is because Sue, when opting for consultative transfer, becomes the active call so…

    56 votes
    Implemented  ·  0 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?
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