Call Queue - Notification and Pickup of Additional Call in Queue When Currently on a Queue Call
Why is it Useful?
-Ability for a call queue user who is currently on a call from the call queue to receive a 2nd call from the call queue. Currently, calls only roll to users who are available in the queue.
Who would benefit form it?
-For a small team, if everyone is on a call from the call queue, and a new call comes in, no one is notified of the caller or can pick up the call.
-Sometimes there is an important caller we are waiting for, but have no visibility or ability to pick up.
How should it work?
-Being able to put the current caller on hold and pick up a second call from the call queue. Then we can swap between calls in the same way we do with calls to our direct dial number.
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David
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