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Read notification for RingCentral messages

168 votes
Ben shared this idea  ·   ·  Report…  ·  Admin →
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Future Consideration  ·  AdminJessica H. (Admin, RingCentral) responded  · 
September 2023 UpdateThank you for your responses and feedback everyone! Product has completed their research into this possibility and have confirmed that at this time, the feature is not on any upcoming roadmaps. With this update, the status for the idea has been changed to Future Consideration. Hello everyone, Thank you for your interest in this idea. As our product managers are researching this feature, they'd like to know if you want this to be for Direct Messages and Teams, or just Direct Messages? Please leave your feedback and use case via comment. Thanks all!
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  • Barbara commented  ·   ·  Report

    It would be helpful to know when your message is opened and read in GLIP. This way you know when members on your team have read or seen the message you sent them. Eliminates guessing and possibly resending the message again.

  • Harvey Needham commented  ·   ·  Report

    On glip it would be great to be able to see that someone has read your message, like you can on whats App ... and on groups or teams be able to see who has read your message. Then you will know when to follow up with that person or ask again.

  • Janet commented  ·   ·  Report

    I agree this is a must have for Ring Central.

  • AdminRob Leasure (Sr. Sales Engineer, RingCentral) commented  ·   ·  Report

    I completely agree with this ask. It would be great to know when a message has been read by the recipient. That said, it would also be nice to have a means for looking at a message without it being marked as 'read'. Other messaging apps call this 'peeking' at a message... you can right click on a name where a message is waiting and say 'peek' at the message to see what it says without marking it as 'read'.

  • 480 commented  ·   ·  Report

    Please add this feature ASAP.

  • Connie commented  ·   ·  Report

    I would like to request to add the feature to know both parties that the messages sent privately has been read.

  • Steve commented  ·   ·  Report

    This is a critical need for workflow and efficiency - please also allow admins to turn on for the entire organization.

  • Benj Borseth commented  ·   ·  Report

    Agreed, this is an essential feature that I'm surprised isn't there already. MS Teams has it and it's so useful to know if someone has read your message or not.

  • Brian commented  ·   ·  Report

    This is absolutely essential so that you are not wasting time asking people of they have yet read your message. Please do this feature.

  • Gerret commented  ·   ·  Report

    All major chat platforms (Teams, Slack, Rocketchat, etc) have read receipts, a visual indicator to tell you if the receipient of your message has viewed it. Have moved from those platforms, we're really missing this feature.

  • Ben commented  ·   ·  Report

    Not sure if this is still called Glip. Messages in RingCentral App. Really need to have read receipts.

  • Aaron commented  ·   ·  Report

    (previously mentioned, row 79, Michael Landry) Ability to replicate feature within MS Teams and WebEx Teams. Sender of message is given a visual to see if their message has been "seen" by the recipients.

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