Call Timer Limit Notifications
It would be useful if we do have a setting that we can enable to average minute for an agent to be on a call and a notification that is enable when the agent has exceeded that time limit
3
votes
Sherryl
shared this idea
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Christopher
commented
We would like to set a time limit to calls and have an alert (visual and/or audible) to the agent when that time has been exceeded. Or you could have an visual and/or audible alert every 5, 10, 15 minutes to inform the agent how long they have been on.